Eyeglasses.comReviews 2,977

I ordered glasses on May 2,2024. It did not mention on the website that the glasses were backordered. I received an email on May 6 stating that these were backordered until May 24. I did not hear anything so I called in to get an update. I spoke to VEM And she said it might be another three weeks she's not sure. I asked to speak to a manager manager. She was extremely rude and told me one wasn't available. She asked me numerous times if I wanted her to process a refund and I stated numerous times no I would like to know when I will receive my glasses. She hung up on me when she was supposed to transfer me to the voicemail. I tried calling back and was on hold for a very long time. I emailed for a manager to call me and it stated they were processing my request. I just received an email stating that they processed my refund of $263.971. I never asked for a refund and 2. This is $100 less than what the order was. They just robbed me of $100 and nobody can seem to help me. I never asked for a refund and what you just did is highly illegal. Do not order from them as they are a scam.

Representative was very helpful in helping select the best frames. Prices are most reasonable. Fast shipping.

The first time I received my glasses the prescription lenses were completely wrong. The prescription was too strong and I couldn't wear them. I sent them back it took almost a week for them to receive them. But once they did receive them the turnaround time was really quick the second time. And I got them about 4 days after my glasses were received by eyeglasses.com. The second time I received them the prescription lenses were correct. However I need to take them somewhere to have the earpieces adjusted because they're uncomfortable when they sit on my ears and are rubbing and causing irritation.

Ordered progressive high index lenses (I require huge correction) August 2023 giving all details necessary.
Got new lenses end of August, wore for a couple weeks noticing the necessary the distance correction was poor. Thought okay give it some time, drop in local frame shops checking fit, all aspects of fit are fine. Finally called several times never reaching a person, left ph no. & mssg needing to either check Rx or re-do lenses. Left 3,4 mssgs. Got an e-mail saying rec'd mssg, but no plan! It is an inconvenience to start w/ Im ordering lenses bc old pair Im wearing are broken& taped up. So again to be w/out glasses that aren't broken is s pain. NEVER ONCE GET A MESSAGE BACK OR A CALL OR INSTRUCTIONS. THEY'VE BEEN PAID. DONE! Poor poor quality & customer svc.