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From the business
Hundreds of retailers sell eyewear online. But only Eyeconic partners with the VSP doctor network. And that’s just the beginning—we’re constantly evolving the way we buy eyewear online.
Along with seamlessly connecting your eyewear, your insurance coverage and your doctor’s expertise, we offer tons of frames and lenses custom made to fit your eyes. You’ll even have the option for a complimentary frame fitting and adjustment by a VSP doctor’s office. Don’t have a VSP doctor? We’ll connect you to one nearby.
When you shop at Eyeconic, you can trust your eyewear has gone through the proper inspection before it makes it on your face. Offering all the latest advancements in lens technology plus a range of modern styles, we keep fit and comfort at the forefront of our design process. And if you’re a VSP member, you’ll even receive special discounts on Eyeconic products
Eyeconic Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the ease of the online ordering process, affordability, and effective use of insurance. The virtual try-on feature is particularly appreciated, allowing for a more personalized shopping experience. However, there are notable concerns regarding product accuracy, such as incorrect prescriptions and sizing issues, which have led to frustrations with returns and refunds. Additionally, some customers experience difficulties with the website's navigation and payment process. Overall, while customer satisfaction is high, consistent quality control and improved service efficiency are areas for potential enhancement.
This summary is generated by AI, based on text from customer reviews
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Frame price is inflated plus you guys are charging tax before discounts. My price after discount was 36$, after taxes it came to 53$ i. E. around 50% tax.
This website is very easy to use with insurance, very convenient
Ordered contacts last year and was very happy with them. The site is easy use, and I can use my VSP insurance benefits.
I have no trouble finding the contact lenses I need. Applying VSP insurance benefit and adding the prescription. Way faster than using the VSP site!
The best experience
It's super easy to use and look for product
Not a bad selection. Wish had more of a selection in addition more options for size adjustments. I found once I entered the size adjustments my options were very limited. But overall good experience.
This company is owned by VSP and is just a way for them to drive more revenue by refusing to work with any other online retailers. The only way to get your full benefits is to use their own site which is a monopoly and should not be allowed. Their prices are MUCH higher than any other site, sometimes as much as 70% higher. The shipping is incredibly slow. Other sites offer free shipping that arrives in less than a week, but it takes Eyeconic longer than a week to even start fulfilling an order. Their customer support is clueless about any part of the process. All around this company is just horribly run ripoff.
Every year for quite a while I've ordered contact lenses from Eyeconic, and it has always been a good experience
This was the first time using Eyeconic. The whole experience from start to finish was great, ease of ordering, downloading prescription, and being able to use my insurance just made it totally stress free.
Pricing was also very good compared to other sights.
Love that I can use my vision insurance, ease of ordering, great price & free shipping
They cancelled my first order instead of contacting me or my doctor.
Convenient to buy buy options are limited and need more inventory
The easiest and fastest way I have ordered contacts- INCREDIBLE! Connects to my vision benefits and I had my order placed in less than 2 minutes
The process took me 5 minutes to order my contacts- I had been trying for the last 4 months to try and get contacts ordered using my vision benefits. Amazing process
I could not find the specific pair of raybans I was looking for
Name has to match - Doctor has different name than insurance - making me have to deal with it rather than the doctor and you talking to each other
Love the platform and ease of ordering. I will use and recommend to others
I had an issue with getting my benefits applied (long story, incorrect billing on the part of my doctor's office), and Teresa (from Eyeconic) and Renee (from VSP) were absolutely wonderful.
Great service, but they used my benefits for my daughter...
These contacts are way more expensive than what we were getting at 1-800 contacts.
Total (including tax) was below my insurance benefit, but I have to pay the tax out of pocket?
Orders are always correct. Prices are as reasonable as can be - vision care is ridiculously expensive
Shopped around. Eyconice wad not the least expensive but the service was AWESOME
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members