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EyeconicReviews 5,120

4.4

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From the business

Hundreds of retailers sell eyewear online. But only Eyeconic partners with the VSP doctor network. And that’s just the beginning—we’re constantly evolving the way we buy eyewear online.
Along with seamlessly connecting your eyewear, your insurance coverage and your doctor’s expertise, we offer tons of frames and lenses custom made to fit your eyes. You’ll even have the option for a complimentary frame fitting and adjustment by a VSP doctor’s office. Don’t have a VSP doctor? We’ll connect you to one nearby.

When you shop at Eyeconic, you can trust your eyewear has gone through the proper inspection before it makes it on your face. Offering all the latest advancements in lens technology plus a range of modern styles, we keep fit and comfort at the forefront of our design process. And if you’re a VSP member, you’ll even receive special discounts on Eyeconic products


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Eyeconic Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the ease of the online ordering process, affordability, and effective use of insurance. The virtual try-on feature is particularly appreciated, allowing for a more personalized shopping experience. However, there are notable concerns regarding product accuracy, such as incorrect prescriptions and sizing issues, which have led to frustrations with returns and refunds. Additionally, some customers experience difficulties with the website's navigation and payment process. Overall, while customer satisfaction is high, consistent quality control and improved service efficiency are areas for potential enhancement.

This summary is generated by AI, based on text from customer reviews

service
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This company responds to reviews on average within 38 days

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40,376 reviews

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California
1 review
0 helpful votes
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Prescription
February 4, 2026

My prescription is within my account and current yet you make me upload another image of it. Why keep it in my account, if I have to do this every time?

Date of experience: February 4, 2026
Washington
1 review
0 helpful votes
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Access
February 4, 2026

I find the website hard to access from our health insurance benefits provider, VSP through Regence. You are first directed to VSP when it would be better if they identified if you need contacts go direct to eyeconic.

Date of experience: February 3, 2026
Nevada
1 review
0 helpful votes
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LOGIN RAGE
February 4, 2026

The log in process from my insurance carrier to you was like bamboo shoots under my finger nails. Could you possibly have me verify one more Fvcking thing? Maybe a stool sample?

Date of experience: February 3, 2026
Florida
1 review
0 helpful votes
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Quality
February 3, 2026
Updated review

The overall ordering process was easy. The product itself was not good quality as expected. This is my first tine order and I am not impressed by the material used to make the this particular style, but I have purchased Coach frames many times and this one is the least id of them all. I will continue to order from LinCrafter and others, where the product is on hand to try before you buy.

Date of experience: February 3, 2026

Easy to use website
January 13, 2026
Previous review

Easy to use website

Date of experience: January 13, 2026
Idaho
1 review
0 helpful votes
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Not a good reorder experience
February 3, 2026

There should be a simple reorder button. I had to submit the information twice as the first reorder was cancelled due to insurance when I had emailed to just charge my card the full amount.

Date of experience: February 3, 2026
California
1 review
0 helpful votes
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It's easy and affordable
February 3, 2026

I love the options that are offered. I do wish there was more of a selection of the latest trends like smart glasses, multiple face plates, etc. Either way, I can always find something affordable on the site year after year.

Date of experience: February 3, 2026
New Jersey
1 review
0 helpful votes
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Contacts are more expensive than other sites, promo codes no longer available. I use to get all of my benefit out of my insurance and then order more elsewhere

Date of experience: February 2, 2026
Washington
1 review
0 helpful votes
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Efficiency
February 3, 2026

They're very efficient on the whole order process. Getting the prescription validated and also sending out the contact in a timely manner

Date of experience: February 2, 2025
Florida
1 review
0 helpful votes
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I fell and broke the plastic thread and twisted the earpiece. Called eyeconic customer service and they said out of warranty we will not help you with the repair. But I called on Jan 2,2026 and order was placed on January 16,2025 with 1 year warranty - go figure.

Date of experience: January 1, 2026
California
2 reviews
1 helpful vote
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Easy shopping and check out
February 2, 2026

I always have found my brand of contact lenses and Eyeconic takes my vision insurance. It's affordable and shipping is quick and easy. I have been shopping Eyeconic for at least 5 years.

Date of experience: February 2, 2026
Texas
1 review
0 helpful votes
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Easier in Network Eyeglasses store!
February 1, 2026

This is the 3rd year I'm shopping my prescription glasses with Eyeconic!
Easy, best benefits as in Network, with variety for all styles, I know fits me exceptionally!

Date of experience: February 1, 2026
Washington
1 review
0 helpful votes
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Easy
February 1, 2026

Easy and accurate the wait was a bit longer than expected and they didn't have the frame I picked out originally but helped me find a suitable replacement.

Date of experience: February 1, 2025
California
1 review
0 helpful votes
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Eyeconic Website Easy to Use
February 1, 2026

This is my third order on Eyeconic. It's so easy to virtual try on and order. I live without a car so going to a store is not nearly as convenient. Great option

Date of experience: February 1, 2026
Alaska
1 review
0 helpful votes
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Communication needs to improve
January 31, 2026

I've ordered twice in the past and both times Eyeconic did not contact my doctor in a reasonable timeframe. One time they canceled my order with out communicating with me but didn't reconcile the insurance claim. I would order from another company, but my VSP plan prefers Eyeconic

Date of experience: January 31, 2026
Florida
1 review
0 helpful votes
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I tried to order contacts for my wife and I at the same time using our insurance benefits, however, you would only apply one person's benefits at a time, so I had to place two separate orders

Date of experience: January 30, 2026
Louisiana
1 review
0 helpful votes
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Eyeconic is easy to deal with in terms of using my insurance to make purchases. Your prescription must be exactly as your order or they will not ship! It makes sense, but something to be aware of. My prescriptions arrive on time and I don't have to leave the house!

Date of experience: July 24, 2025
Rhode Island
1 review
0 helpful votes
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Easy and quick way to reorder contacts!
January 29, 2026
Updated review

I used to order contacts through my eye doctor's office. I had to call to speak with the receptionist, then continue to call back to check when they would be in for me to drive there to pick up. I did this for years! Online is the way to go!

Date of experience: January 29, 2026

User friendly site
January 21, 2026
Previous review

User friendly site. So far so good!

Date of experience: January 21, 2026
New York
1 review
0 helpful votes
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I had to double order my contacts because I accidentally sent to an old address. I sent an email and called immediately - and they told me there was nothing I could do to change my address.

Date of experience: January 29, 2026
Tennessee
1 review
0 helpful votes
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This is my third or fourth order from Eyeconic. With one exception, I have always liked my glasses. I had to return one pair, but the process was easy. I didn't like being told I wouldn't be allowed another return at that time. It can be difficult when purchasing glasses online and not in a store. However, this was years ago and I am back. I hope these glasses will be exceptional and I look forward to future purchases.

Date of experience: January 28, 2026
New York
1 review
0 helpful votes
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Easy ordering, arrives on time
January 28, 2026
Updated review

Ordering online is easy and I love having my prescriptions delivered to my home. Very easy to use benefits once connected. Orders always arrive on time.

Date of experience: January 28, 2026

Easy ordering, always on time delivery
October 12, 2025
Previous review

Eyeconic makes it easy to use my benefits and order when I have time with convenient delivery to my house.

Date of experience: October 11, 2025