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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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I have been satisfied will every purchase. The quality is great!
It was the wrong prescription, and I sent them back and have not heard anything.
They require more info to buy a pair of glasses than a bank requires to buy a home. Their customer service is pure garbage.
Ive never seen such a pain in the ass process to buy something
I had to call back and update my prescription after I had placed an order. Nika (Nita?) was both friendly and helpful. The entire process from phone prompts to goodbye couldn't have taken more than 5 minutes! THANK YOU!
Good service, good product, received in a reasonable time - i don't have anything else to say only typing this to meet the character limit
Every time my prescription changes I go to eyebuydirect. Fast shipping and you can track the progress of your order. Best prices available from name brand to off brand. 5 stars.
Service and glasses are top notch! Love my glasses and ordered another pair!
I still have my glasses from 2 years ago still intact. They durable, sturdy, and reliable.
Glasses fit well, look awesome, and very affordable. This is the only site I use for my glass purchases for my entire family.
I paid for rush delivery. $100 glasses. Really needed them. They got lost in the mail. Never received them. They ordered me a new pair at no cost except I had to pay for the upgraded lenses bc they didn't have the same ones I had already paid for. I did finally after waiting over a week, received them, those lenses are not the upgraded they made me pay for.
First time was great, I was impressed with the quality! Second time was great too, good prices and cool styles. Lens are always perfect!
Been ordering glasses for years and love every pair I received!
Been great for a chunk of years I was diamond customer and you all took it away and I still remained a customer though I was pretty pissed at you thought it was very arbitrary
This is my second time ordering from here and both times have been a wonderful experience. Very cheap glasses, but they last!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members