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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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Even expensive glasses often come so warped I have to fix them myself it happens about 75 percent of the time and the only reason I put up with it is because I have I choice. Please fix this.
Been ordering my whole family eyeglasses since I found this site. It's been very efficient and affordable with how many times we change our glasses this is worth the money. Thank you.
Quality glasses for a good price. I dont' want to write anything more.
Great Price with Great Service, true value for the money and the orders arrive in a prompt fashion...
We need glasses all.over our house! Love the efficiency of ordering
Bought a pair of prescription sunglasses. First set was too small so had to return them. Very easy and ended up with a pair that functions and looks great
It's easy to find inexpensive but cute frames. They can be tried on using your camera. This was all done from the comfort of my home and I received a discount for being a Nurse.
Fast and efficient. Very
High quality glasses Not much else to
Say.
I love that the website is Simple to use and the glasses are quality!
The process is easy, quick, and of good quality. I highly recommend.
Very happy with my Milo glasses, so much so that I bought 2 more. Eyebuydirect is more affordable, and I can get features I want with multiple sets of glasses including transitions and progressive lens. Highly recommend if you're hard on glasses or live an environment that puts them at risk (I live on a boat)
Figuring out the right size glasses was crucial to me really appreciating all the options and feeling good about my orders. My first order was too big, and it was really frustrating to have the lenses falling down my face all the time. Now that I know what my measurements actually are, I have found the right frames for me. About half the price or less than going to a brick-and-mortar store
Love how they give promo codes to help with the cost. Saves a lot of money and I am able to get multiple pairs.
The clear Forte I ordered was the best-looking pair of glasses I ever owned. I wish I'd known the nose bridge was so delicate. Still, I got 2 or 3 years of outdoor use, so I recommend the Forte style for anyone who wears them at home or the office! Meanwhile, I'm back as a customer looking for my next pair...
The entire experience was a complete nightmare. We originally used Coastal-which was bought by Eyebuydirect. It is no where NEAR the same any longer. The "discounts" won't work on anything on sale, even if the frames are say $5 off, so the total cost for one pair of glasses was the same I could get, if not more than an actual eye doctor office. Then the customer service, HORRIBLE! If you want to speak to AI with no actual person to help you, be my guest. I have over 20 emails back and forth dealing with their customer service after my sons glasses were delayed 3+ times from the initial shipping times. BUYER BEWARE! We will NEVER use eyebuydirect again. Literally use a google engine and take your chances literally ANYWHERE ELSE! I have advised everyone I know of the same.
I would actually probably have done less, but since I haven't received the product yet I will wait. I do think it's very bait and switch that you advertise codes and get personal information to inundate inboxes and phone logs and then a large portion of your normal glasses can't be used with the code as it has a sale that is worth less value off than the code would have taken off. I will probably be looking for other discount eyeglass places going forward. Coastal did not work that way.
Easy process to see how glasses would look (virtual try-on) and the prices are very reasonable. I've purchased many glasses from eyebuydirect and have never had a single problem.
I've gotten several glasses in the past and have been happy with all of them - even the cheapest frames that I get many of so I have reading glasses in several locations in the house.
Never had a problem, fast easy and cheap. The only thing is I want to be able to actually view the accessories aside from just at checkout. Unless I missed something I couldn't find glasses chains/ accessories anywhere on the site.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members