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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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One of the screws in my glasses were loose and came off immediately
EBD is always there with great prices and glasses! I've been using them for 10 years and have been pleased with every single order!
Great product and selection of frames and excellent lenses and service
Have ordered my last 6 pairs of glasses from here - the prices are unbeatable - the deals are great, and so many styles to choose from. Plus the inventory rotates, so while it can sometimes be a bummer to find my favorite frames out of stock, there's usually a pair that looks pretty similar I can find.
I am an Autist. I cannot stand wearing glasses. The frames here are lightweight, even the chunky ones aren't Heavy. I instantly throw my glasses across the room, snatching them off my face. With the prices here, I can be certain i have RELIABLE, ACCURATE prescriptions with materials that can withstand hurling through the air and finding a wall. I've found i can throw them about four time before they become unstable but still usable. Ive always had trouble with this and losing them, and when i was young the price point would often leave me without glasses for months. Now I can see every day no matter what I have to navigate.
Just need to use a better shipping method speed delivery after items complete
I stopped by my eye doctor's office to look at a pair of sunglasses and a second pair of glasses. However, I found out that my insurance won't be available until 2026. When I priced a pair of sunglasses, they cost $649, so I decided to wait. I then remembered that I had ordered glasses from EyeByDirect a few years ago and had a great experience with them. I prefer not to spend a lot of money on sunglasses because I often leave them behind and struggle to remember where I put them. Losing a $600 pair of sunglasses is quite a hit, but losing a pair that costs $100 to $200 is much more manageable. Thank you, EyeByDirect, for making glasses much more affordable!
Order was cancelled twice and not notified in either case. Wasn't even refunded in one case until followed up. Also they cancelled the order because 2 days shipping g was unavailable. Why advertise that particular frame with 2 day shipping if they cannot fulfill
I have been purchasing glasses from eyebuydirect for at least ten years and am satisfied every time! The selection is great and the quality surpasses the price of the glasses!
I chose glasses from a previous order, but wanted to change the color, I could easily re-order everything just as it was, but it did not give me the option to change the color. That's the only thing that would've made this better.
Items accurately described, nice style and value, app was easy to navigate, great selection, expeditious delivery with communication throughout.
Easy process and affordable pricing with many options. Makes getting glasses easy!
Fast delivery and good quality. The price is right, and insurance it's accepted.
I needed my prescription sunglasses quickly before traveling out of the country and they didn't hesitate to expedite my order. I received my order several days before leaving for my trip. I recommend them to everyone who has glasses!
Every pair I have bought is quite sturdy! They last through toddlers messing with my face and the wear and tear of normal days!
Helps the poor see again, good job. Because in a world that is so caught up on being selfish its nice to see a site that gives truly back to us. Thanks.
I have always had an amazing experience with eyebuy direct, the glasses are always awesome and it's always on time
You get what you pay for. I appreciate the convenience and ease however my lenses never last longer than a year.
Glasses and services made super easy. I love this website!
Great products that beat the market and have a sharp style.exactly what I needed for graduation and beyond. All my glasses and sunglasses are prescription. No issues.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

