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Eyebuydirect

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,656
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,858 reviews

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California
1 review
0 helpful votes
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Loose screws
June 22, 2025

One of the screws in my glasses were loose and came off immediately

Date of experience: April 12, 2023
Massachusetts
1 review
0 helpful votes
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Using EBD for 10 years now!
June 22, 2025

EBD is always there with great prices and glasses! I've been using them for 10 years and have been pleased with every single order!

Date of experience: June 11, 2025
Virginia
1 review
0 helpful votes
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Excellent products
June 22, 2025

Great product and selection of frames and excellent lenses and service

Date of experience: June 11, 2025
Louisiana
1 review
0 helpful votes
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Have ordered my last 6 pairs of glasses from here - the prices are unbeatable - the deals are great, and so many styles to choose from. Plus the inventory rotates, so while it can sometimes be a bummer to find my favorite frames out of stock, there's usually a pair that looks pretty similar I can find.

Date of experience: June 11, 2025
Illinois
1 review
0 helpful votes
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Incredible for Those On Spectrum
June 21, 2025

I am an Autist. I cannot stand wearing glasses. The frames here are lightweight, even the chunky ones aren't Heavy. I instantly throw my glasses across the room, snatching them off my face. With the prices here, I can be certain i have RELIABLE, ACCURATE prescriptions with materials that can withstand hurling through the air and finding a wall. I've found i can throw them about four time before they become unstable but still usable. Ive always had trouble with this and losing them, and when i was young the price point would often leave me without glasses for months. Now I can see every day no matter what I have to navigate.

Date of experience: June 11, 2025
New York
1 review
0 helpful votes
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Great quality
June 21, 2025

Just need to use a better shipping method speed delivery after items complete

Date of experience: June 11, 2024
Illinois
1 review
0 helpful votes
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Thank you EyeByDirect
June 21, 2025

I stopped by my eye doctor's office to look at a pair of sunglasses and a second pair of glasses. However, I found out that my insurance won't be available until 2026. When I priced a pair of sunglasses, they cost $649, so I decided to wait. I then remembered that I had ordered glasses from EyeByDirect a few years ago and had a great experience with them. I prefer not to spend a lot of money on sunglasses because I often leave them behind and struggle to remember where I put them. Losing a $600 pair of sunglasses is quite a hit, but losing a pair that costs $100 to $200 is much more manageable. Thank you, EyeByDirect, for making glasses much more affordable!

Date of experience: June 11, 2025
California
1 review
0 helpful votes
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Keep cancelling order
June 21, 2025

Order was cancelled twice and not notified in either case. Wasn't even refunded in one case until followed up. Also they cancelled the order because 2 days shipping g was unavailable. Why advertise that particular frame with 2 day shipping if they cannot fulfill

Date of experience: May 29, 2025
California
1 review
0 helpful votes
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Great Price and Quality
June 21, 2025

I have been purchasing glasses from eyebuydirect for at least ten years and am satisfied every time! The selection is great and the quality surpasses the price of the glasses!

Date of experience: June 11, 2025
Texas
1 review
0 helpful votes
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I chose glasses from a previous order, but wanted to change the color, I could easily re-order everything just as it was, but it did not give me the option to change the color. That's the only thing that would've made this better.

Date of experience: June 11, 2025
Pennsylvania
2 reviews
0 helpful votes
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Would recommend
June 21, 2025

Items accurately described, nice style and value, app was easy to navigate, great selection, expeditious delivery with communication throughout.

Date of experience: June 11, 2025
Montana
1 review
0 helpful votes
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Super easy and great price
June 21, 2025

Easy process and affordable pricing with many options. Makes getting glasses easy!

Date of experience: June 10, 2025
Texas
1 review
0 helpful votes
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Easy and good quality
June 21, 2025

Fast delivery and good quality. The price is right, and insurance it's accepted.

Date of experience: June 10, 2025
Missouri
2 reviews
5 helpful votes
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Great customer service
June 21, 2025

I needed my prescription sunglasses quickly before traveling out of the country and they didn't hesitate to expedite my order. I received my order several days before leaving for my trip. I recommend them to everyone who has glasses!

Date of experience: June 10, 2024
Washington
1 review
0 helpful votes
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I love this company!
June 20, 2025

Every pair I have bought is quite sturdy! They last through toddlers messing with my face and the wear and tear of normal days!

Date of experience: June 10, 2025
Arizona
1 review
0 helpful votes
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Best Prices
June 20, 2025

Helps the poor see again, good job. Because in a world that is so caught up on being selfish its nice to see a site that gives truly back to us. Thanks.

Date of experience: June 10, 2025
Texas
1 review
0 helpful votes
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My favorite glasses shop
June 20, 2025

I have always had an amazing experience with eyebuy direct, the glasses are always awesome and it's always on time

Date of experience: June 10, 2025
District of Columbia
1 review
0 helpful votes
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You get what you pay for. I appreciate the convenience and ease however my lenses never last longer than a year.

Date of experience: June 10, 2025
Florida
1 review
0 helpful votes
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Thank you
June 20, 2025

Glasses and services made super easy. I love this website!

Date of experience: June 10, 2025
New York
1 review
0 helpful votes
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Great products that beat the market and have a sharp style.exactly what I needed for graduation and beyond. All my glasses and sunglasses are prescription. No issues.

Date of experience: June 10, 2025