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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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I love the glasses and the customer service is superb! I go to this website for all my eye care needs.
I got a pair of designer sunglasses with my high index prescription all for under $150 including shipping. I wouldn't have been able to fulfill this order at such a great price somewhere else
I have enjoyed using eyebuydirect due to the cost and the quickness in shipping.
My glasses have lasted me awhile. Being able to keep frames for an affordable price without needing to constantly go to the eye doctor. Great to be able to pick different styles as well.
Love all 4 pairs of my sunglasses! Prices were reasonable, ordering distance glasses as we speak!
Needed glasses broke my old one so this website is the only online glasses i know of that I been using.
Eyebuydirect is easy and efficient, with a wide range of options. And the quality is excellent.
Nice glasses and a good price. I get very clear vision. Repeat customer.
Easy to filter to selections I was interested in. Glasses are very affordable.
I've ordered for myself, my husband and other older family members several times. Glasses are always good and the packaging and ship times are good as well. There are so many older people still paying $500+ a pair when they don't need to if they could get some help ordering online.
I order all my glasses from this app now. I have tried a number of other glass services on the internet, but I always get poor quality. Eyebuydirect offers the best quality for the best price.
I am not sure what the issue is. My original order is on hold. The email said to order another pair and it wouldn't charge me. So far I have ordered 2 pair of glasses - paid for 2 pair of glasses - and I only need one and want to pay for one.
This is my second pair of glasses purchased. Very pleased with the product, service and overall experience.
Great products at a great price! I will continue to be a customer!
I love Eyebuydirect. I purchased many times for myself my daughter and my mother in law. Service is amazing and delivery is always quick. Plus you can't beat the perks!
I've gotten several pairs of glasses and sunglasses from eyebuydirect and have always had a good experience.
Always satisfied with the results.
Thank you for your support and have a wonderful future!
Horrible. Never again. Terrible experience
Where's my money you scam artists?
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

