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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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Relatively easy site navigation - but it drops earlier search filters, also limited frames - be careful, "metal" frame may just be the nose bridge! No high end brands like MODA.
A little bit fraudulent re pricing (thus 4 stars) ie $21 frames + $49 dollar progressive lenses but then you need to add the ACTUAL lens - could be $7 or $85 - lowest not always available, so you'll end up spending around $100 on average. They come just at 2 weeks and I find the highest end lenses scratch easily- might as well go cheaper. The RX is PERFECT. They nickel and dime you for case, shipping. Online tracking, order info all big lags and inaccuracies. Still, Overall Easily less than 1/3 of brick & mortar places!
It was quick and easy to order a pair of glasses. The "try on" feature where you can see yourself in the glasses you'll potentially purchase was nice.
Have ordered over 10 pair of glasses from this site and all have been perfect each time! I would recommend this site to anyone who wears glasses.
Bought three pairs of glasses for the price of one at an optical store. Great value and good quality.
Though I entered my prescription and had items in my "wishlist", the information disappeared. I got contradictory information regarding the size of frames, whether or not the company could fill my order, the order in which frames appeared. When I hit the back button it sometimes sent me all the way to the beginning of the category, other times to the previous screen. Hard to use, wastes time, confusing.
We live in an impatient world where online companies like zappos and amazon offer next day air and quick processing times. Im pretty low maintenance and even I have lost excitement regarding my order while Im 13 days in of having placed the order with no end in sight. My prescription is 1.0 which is simple. Ive contacted customer service twice, on different days, and the response was itd ship in 2-3 business days. The excitment is caput and i doubt ill be a returning customer.
Just ordered my 4th pair of glasses and they have all been fabulous! Thanks for the great deals for the best glasses ever!
WST
Straight forward website. A good variety of glasses frames to choose from. I liked being able the best lens for me.
In general, very much nothing good models good price but expensive Delivery to Russia.And so everything is fine wonderful. I hope that everything will come in the right and good form.
I hope these glasses are what I need n if they are what I can order more later n I will let let my friends know about your website so they can use it too
Bought the same glasses three times now. First to change prescription. The last one's coating started wearing off and the plastic that held the screws together popped off. But I love the way these look.
I've used Eyebuydirect for years and have ordered more than 6 glasses from Eyebuydirect since 2010. However EyeBuyDirect is not the only vendor I used to buy eyeglasses for myself and family members. I like their quality lenses and easy online ordering process. But I feel the frame selection is still limited (especially titanium frame, sunglasses frame) and not much improvement through the years. The order statements from Eyebuydirect do not separate lens and frame prices and it gives me trouble for my reimbursement with my eye care insurance, because insurance has different terms for lens and frame. I wish Eyebuydirect knows that they are not only dealing with their direct customers but also need to understand health care industry. These are two major reasons that I have to order several glasses somewhere else.
There really is no hassle in ordering. Buying my second pair after ordering my first test pair. Will recommend to anyone especially as orders can be completed for cheap.
Love the try on option. Extensive selection of styles and options then any single local sources here in northern NY. Awesome pricing.
Repeat customer.
Certainly a great savings over buying glasses from my optician, but gathering some of the complex information to get the end product correct was challenging. Not everything I needed appeared on my prescription.
Great glasses and easy to order! Third time buyer and loving them! Worth the price for sure. Will definitely be buying from here again.
Great website, there's nothing more comfortable then beginning shown exactly the size of the glasses.
Nice selection. I am waiting on my order. I'm excited. Once it comes in (hopefully fast) I can really review my. Feelings. So far I am in love with eye buy direct.
Website not user friendly and orders take way too long process and ship. Too to find and checkout needs improvement
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members