On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I really liked how simple and easy it was to order the glasses. I'm just hoping they fit right? First time ever ordering glasses online.
This is actually my first review ever. After an exceptional customer service experience, I felt compelled to give some love. I have been an EyeBuyDirect customer since 2012--I have never had an issue until recently. One of the pairs I had bought was too small. Knowing I was going to have to call customer service to exchange them, I was really anxious about it because I've had really terrible experiences with several companies in the past. The person who took my call was pleasant, understanding, and efficient. A new pair of glasses is already in the works for me.
I definitely plan to continue to buy my eyewear from this company, and encourage others to do the same!
I love the variety of beautiful and unique frames. It's even better that the prices are affordable. I'm really looking forward to getting my Aurora glasses in the stone color!
I love all the glasses that I order from this website, I just wish they offered more colors (purple, gold, metallic, etc.)... Let me help you guys create frames! Lol
I have been a customer for years and wont get my glasses anywhere else. It's easy to save my prescription and the variety and quality is top notch.
Very easy and convenient. Not expensive at all. If the glasses work out it will be great. Nice interface on the web site. Easy to use.
Original ordering was tricky as I couldn't figure out my prescription and was missing a couple items. BUT now My teenage son is on his FOURTH pair of glasses so love that Eye Buy Direct is reasonably priced and easy to re-order the same pair (again!) by simply getting in touch with a customer service rep. The process took 2 minutes and the orders arrive quickly.
My online account never actually updates even though I have called several times to get that updated. Then I was lied to about when my order would be shipped and it have now been delayed 5 days. The customer service people are friendly but they each have told me a different shipping date every time I call and then when I finally got a hold of a manager/supervisor they tell me an even later date. I felt as though they were just telling me what I want to hear to get me off the phone and made minimal effort to make up for my inconvenience.
Will not buy from here again.
My title says it all. I have bought a few pairs of glasses and they don't last long compared to the ones I get at my optometrist.
Happy that i can buy multiple glasses for a reasonable price, im not stuck wearing the same pair all the time its great!
I love this website not only because they offer great deals, they make the ordering process super easy and quick!
I absolutely love that you can try the glasses on with a picture. I'm also glad there's a return no questions asked! That way I can REALLY see which pair works best for me!
I've used EBD several times now and have always been very pleased with the results. The quality of their lenses is great too. I'm a student so my monetary resources are very limited. I'm glad to know I'll always be able to afford new glasses when I need them.
I havn't felt ever that i'm lost int your website and your offered services. Its descriptive and direct to the point.
I would like to thank you for such elegant service
-Firas
I really love the pricing and styles of the glasses at EyeBuyDirect. However, I have been interested in a specific pair which is only stocked online for 6 at a time. Every day they sell out and so now after 4 days of waiting up until 10 pm my time I've finally got my glasses. It seems like if a style is popular and you know people want to buy them, they should make more inventory available. I had to hurry through the order process just to make sure I got a pair since it told me once I got to the checkout page the inventory went down from 6 to 3. Anyway, I'm looking forward to trying the glasses when they arrive, but I think some improvements could be made to online inventory management and the checkout process.
Huge selection and affordable prices should find something for anyone no matter their tastes. The prescription sunglasses I purchased earlier in the year are fabulous! Just bought a pair of prescription eyeglasses cant wait to try em on.
The website is filled with cute frames for great prices! The only trouble I had was deciding which frame to choose. Can't wait to get my glasses!
Third set of glasses I've ordered. They are already a good value, but if you catch a sale, then they are a great value.
Two pairs of progressive glasses for $135! They have always been right on with the prescription. Can't beat it.
Had no issues finding a large-size pair of glasses. Would like some of the smaller-sized designs available in larger sizes, but I can't be the price.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members