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Eyebuydirect

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,660
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,895 reviews

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Washington
1 review
1 helpful vote
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Great!
December 6, 2017

I love how afforadable these are, however I would recommend to stray away from the plastic frames. They are super breakable and not very sturdy. Mine broke and I tried to super glue them back together however it did not properly fit over the lens and therefore, it is a lost cause and I have to buy a new pair. Stick with metallic or titanium. Love the looks of a lot of the frames! Great options!

Date of experience: December 5, 2017
Connecticut
1 review
0 helpful votes
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SO Easy...
December 6, 2017

EyeBuyDirect makes buying eyeglasses a breeze, and the prices are unbeatable. I've been a customer for years and I've never once been disappointed.

Date of experience: December 5, 2017
Ohio
1 review
1 helpful vote
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Price Gouging
December 6, 2017

The company advertises the prices at significantly lower than what you end up actually paying. Not impressed.

Date of experience: December 5, 2017
New York
1 review
0 helpful votes
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I need transition lenses and each time I try, the lenses I want do not have that option. Allow camera to take picture at that time.

Date of experience: December 4, 2017
New York
1 review
0 helpful votes
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Seriously?
December 5, 2017

The selections are better suited for non-gender or neutered men. Real men need not waste there time.

Date of experience: December 4, 2017
Illinois
1 review
0 helpful votes
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Your benefits, coupons etc are misleading at best. You make it look like you are giving great deals but in reality it is mostly smoke and mirrors.

Date of experience: December 4, 2017
Washington
2 reviews
0 helpful votes
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Max and Ted Were Awesome
December 5, 2017

Max placed my order for me and he was wonderful. He was very patient and very friendly. Ted phoned me shortly after concerning a problem I had had last week with a representative. He assured me he would take care of it and process a discount for me. I can't thank either one of them enough for the help they provided to me. If my glasses are as awesome as the two of them were, I will never do business anywhere else. Thank you.

Date of experience: December 4, 2017
Wisconsin
1 review
0 helpful votes
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Simple, easy, fast!
December 5, 2017

The selection process is easy although there are not as many sizes or styles as I would like to see, at least not in a large frame size. Today I saw frame selections that were available from my first purchase 3 years ago. Also, I would like to see the process from ordering to delivery shortened from the two weeks to one week. Overall a good experience at a very good price that I would highly recommend as an alternative to the high priced brick and mortar locations!

Date of experience: December 4, 2017
Nebraska
1 review
0 helpful votes
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Outstanding
December 5, 2017

This is my 4th pair of glasses from Eyebuy direct. I put my new glasses together quickly and can't wait to get them. I've had glasses all my life and these prices beat everyone I've ever used.

Date of experience: December 4, 2017
Louisiana
1 review
0 helpful votes
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Nice Stuff
December 5, 2017

Cheap glasses enough to where you can have a different pair to wear everyday! The plastic ones don't last long but then again they were $6.

Date of experience: December 4, 2017
California
2 reviews
0 helpful votes
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Shipping should be free
December 5, 2017

I think they should not charge for shipping once it hits 35USD. Also, they should make more available colors for their tinted lenses, I got mine at Zenni instead because of this.

Date of experience: December 4, 2017
Guatemala
1 review
0 helpful votes
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First order
December 5, 2017

I think this survey should be answered after processed and and delivered my order, website is cool and CS chat is a little slow. I'll wait to have my glasses to share my final thoughts about this site.

Date of experience: December 4, 2017
New York
1 review
0 helpful votes
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Great experience
December 5, 2017

Ordering online was very easy Glasses came very quickly great quality for an extremely affordable price very happy with overall experience will buy again

Date of experience: December 4, 2017
North Carolina
1 review
0 helpful votes
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Great buy
December 4, 2017

Been using EyeBuyDirect for 4 years now and I have always been very satisfied. I would highly recommend them to any one.

Date of experience: December 3, 2017
Connecticut
1 review
0 helpful votes
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Great prices
December 5, 2017

Great prices, fast delivery, and great customer service, would recommend to everyone, will continue ordering my families from there

Date of experience: December 3, 2017
California
1 review
0 helpful votes
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Great
December 5, 2017

I have been a loyal customer for the last 4 Years yet I have never received any EBD credits. I have referred many of my friends to the site and have remained loyal but still no EBD credits.

Date of experience: December 3, 2017
Florida
1 review
0 helpful votes
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I have ordered 4 pairs of glasses from this website. Great selection great prices and great updates when your glasses will be shipped and when they will arrive.

Date of experience: December 3, 2017
Oregon
1 review
1 helpful vote
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Newbe
December 3, 2017

My first order... no real review until i receive my glasses. Your site is very easy to use. I am getting 2 pair with more features... at 1/3 what i paid for 2 pair at an inline store with less features.

Date of experience: December 3, 2017
North Carolina
1 review
0 helpful votes
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Love it
December 3, 2017

Love the prices and style although the website freezes up and goes "blurry" often. Great styles, I like to try them on my face!

Date of experience: December 2, 2017
Virginia
1 review
0 helpful votes
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Easy. Affordable. Free shipping. Great selection. Order glasses when you need a new pair but they are so affordable, you can order when you need a pair to match an outfit. This site is my go-to for glasses.

Date of experience: December 2, 2017