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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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I love how afforadable these are, however I would recommend to stray away from the plastic frames. They are super breakable and not very sturdy. Mine broke and I tried to super glue them back together however it did not properly fit over the lens and therefore, it is a lost cause and I have to buy a new pair. Stick with metallic or titanium. Love the looks of a lot of the frames! Great options!
EyeBuyDirect makes buying eyeglasses a breeze, and the prices are unbeatable. I've been a customer for years and I've never once been disappointed.
The company advertises the prices at significantly lower than what you end up actually paying. Not impressed.
I need transition lenses and each time I try, the lenses I want do not have that option. Allow camera to take picture at that time.
The selections are better suited for non-gender or neutered men. Real men need not waste there time.
Your benefits, coupons etc are misleading at best. You make it look like you are giving great deals but in reality it is mostly smoke and mirrors.
Max placed my order for me and he was wonderful. He was very patient and very friendly. Ted phoned me shortly after concerning a problem I had had last week with a representative. He assured me he would take care of it and process a discount for me. I can't thank either one of them enough for the help they provided to me. If my glasses are as awesome as the two of them were, I will never do business anywhere else. Thank you.
The selection process is easy although there are not as many sizes or styles as I would like to see, at least not in a large frame size. Today I saw frame selections that were available from my first purchase 3 years ago. Also, I would like to see the process from ordering to delivery shortened from the two weeks to one week. Overall a good experience at a very good price that I would highly recommend as an alternative to the high priced brick and mortar locations!
This is my 4th pair of glasses from Eyebuy direct. I put my new glasses together quickly and can't wait to get them. I've had glasses all my life and these prices beat everyone I've ever used.
Cheap glasses enough to where you can have a different pair to wear everyday! The plastic ones don't last long but then again they were $6.
I think they should not charge for shipping once it hits 35USD. Also, they should make more available colors for their tinted lenses, I got mine at Zenni instead because of this.
I think this survey should be answered after processed and and delivered my order, website is cool and CS chat is a little slow. I'll wait to have my glasses to share my final thoughts about this site.
Ordering online was very easy Glasses came very quickly great quality for an extremely affordable price very happy with overall experience will buy again
Been using EyeBuyDirect for 4 years now and I have always been very satisfied. I would highly recommend them to any one.
Great prices, fast delivery, and great customer service, would recommend to everyone, will continue ordering my families from there
I have been a loyal customer for the last 4 Years yet I have never received any EBD credits. I have referred many of my friends to the site and have remained loyal but still no EBD credits.
I have ordered 4 pairs of glasses from this website. Great selection great prices and great updates when your glasses will be shipped and when they will arrive.
My first order... no real review until i receive my glasses. Your site is very easy to use. I am getting 2 pair with more features... at 1/3 what i paid for 2 pair at an inline store with less features.
Easy. Affordable. Free shipping. Great selection. Order glasses when you need a new pair but they are so affordable, you can order when you need a pair to match an outfit. This site is my go-to for glasses.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

