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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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Warby Parker are my favorite sunglasses. I have a small face and they fit me well! This is my 3rd pair. Love the patterns they offer.
I will never get my glasses from anywhere else. The service is great the glasses look awesome and I could not be happier
I love the ease and savings with ordering glasses from eye buy direct. I would highly recommend them!
Well this is my first time I wish thats is like my family said if it is I will keep on buying from you and I also promise that I will get you more customers I know a lot of people that use glasses.
I've ordered several pairs of Rx glasses from EyeBuyDirect. Website is well-designed; love being able to upload a photo to see what they'll look like on my face; selection is great - too many to chose from! It took about 2 weeks from order to receiving them in the mail.
The last pair I got sat too low on my nose, sent them in for exchange, communication was great, but it's been several weeks since the exchange pair was ordered, haven't heard back yet/haven't received glasses. I'll update once this transaction is complete.
Otherwise, I will continue to buy glasses from them!
Loved the precise measurements for lenses.
Loved the picture preview.
Loved the selection.
Loved the price!
I like eyebuydirect because the price is very fair and the glasses are guaranteed, they have corrected my wife's glasses when they were incorrect with no problem. They also talked her through the reorder process.
Easy and cheaper way to get eyeglasses. A lot of selection. Highly recommendable for people in search of eyeglass at low cost
Two years ago I bought two pairs of glasses to filter blue light. The frames and lenses have held up remarkably well.
I just bought another pair, not becuase I need to replace the ones I have but just to add to my collection.
I ordered a couple of glasses from this company years ago and there is quality in the price. Of course its always a risk when ordering online that the glasses wont be exactly what you thought they were but they have a very easy customer service for exchanges. Years later I still received the same simple and easy process.
This is my second order, I love all the detailed information on reading your prescription. I find the quality of the glasses amazing and affordable.
You get what you pay for. Mail order glasses aren't bad for a spare pair or two, but the lenses feel a little "off" from the fitting service you receive from your eye practitioner's office. The tech will mark where your main line of vision is on the lenses depending on your frames... I found that if you steer away from the style of glasses that you had professionally fitted, you may get that weird, dizzy feeling with your web orders.
You give the dimensions of the glasses very well, but usually, someone from the optical department marks on the lenses where your eyes are at, in order to place the bifocal. So, that is the major thing I am worried about. Other than that, I'm not sure where to return them in-case they arrive wrong.
Love the choices of glasses. Able to buy some for my son as emergency pairs. cheap alternative for my little one who needs glasses and usually insurance only covers once a year. With eyebuydirect I was able to get a second pair for him for 60 dollars than 315 dollars.
I had to reload the website multiple times, to finally make a purchase. Some reloads I would have things in my cart, some reloads there would not be anything in my cart. The offer code FRESHYEAR, kept getting denied, and when it was finally "accepted", what should have been a 20% discount was ZERO PERCENT AT CHECK-OUT.
I'm writing their customer service to try and correct this, but if that doesn't work this will be the last time I order through this website.
I have done comparison shopping for eyeglasses for a couple of years now. EyeBuyDirect has always beat the competition. I love the great values and selections. It is so easy to order online. EyeBuyDirect is my Number One choice for my prescription glasses and sunglasses!
Great deal, excited to see how they fit
I am hoping they ship quickly, I have heard mixed reviews about the shipping process
Wouldn't let me use my offer code after I had a bad experience checking out. I had used it "too many times," even though I've never bought anything before.
Always an easy ordering experience, I always recommend this website to people. I love how you can filter sizes and styles!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good day Mallory,
Thank you for taking time out of your busy schedule to write us and express your grievances on how our website and services do not meet up with your expectations.
To resolve your issue, please provide your contact number and the best time to reach you in order for us to walk you through the process of placing an order. You may also call us at 1-855-393-2891(US) or 1-800-734-918(for Australia) during business hours Monday - Friday, 9 AM to 10 PM EST.
Thank you and have a great day!