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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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The frames are nice some may not be of the best quality as I had one break not to long after purchase but there customer support is nice and helpful good place to buy frames for a low price.
I love this site. Very easy to use and great tools to help a first time online buyer. I never knew you could do this, I always thought you had to go to an office. Not to mention the amazing selection. This is the best way to order glasses!
These guys and gals are amazing and i am so glad that i found them. I have just got two pairs of sunglasses for a great price and whenever i need more glasses i will always come back to this site for them.
Great prices, beautiful frames, excellent deals and very precise. It take too long to arrive but it is worth the wait. Always recommended!
My first pair were great, except they fell off my face. When contacted, I was not replied to. Here's hoping these work better, or I'll be looking elsewhere.
There needs to be more selection and more information provide for the selections. There wasn't much faded/ light/ matted pink color options in small size frames, I had to get a medium size. There needs to be more small size options period. There is not an option to chooses cat eye, you have to choose 3 different frame types just to see the cat eye options. There needs to be a picture of the glasses on a face for every frame, I had to go to the reviews in hopes that someone posted a picture of themselves in the frames. The frame shape name needs to have a picture next to it, so you know what the name "type of frame shape it is" instead of having to google frame shapes. - This was just my experience in the selection process... I will have to see what I get, and how long it takes, before I can make direct comments about the order.
Surprised for the low prices it offered, the lenses themselves weren't too expensive and was able to buy a pair of glasses for under $50, depending on how the glasses are I will be shopping here again.
Getting all my glasses from here from now on. Great website and quick service. Easy to order and came packaged beautifully.
Not only does EyebuyDirect give you awesome selections, it's easy, fun, and a very welcome way to choose your own touches
I have been putting off getting glasses for ever. I finally got my eyes checked and the insurance only paid for the really unattractive frames. If I wanted to switched them to better looking frames I would have to pay upwards to $400.00!
Luckily I saw an add on Facebook and decided to check you out.
I cant believe that Im getting frames, transition lenses and the Prescription for a fraction of the price!
When I get the chance I will for sure be sending people your way!
Love the glasses! Bought a pair not even a month ago and just ordered my second! Their Matte designs are to die fooorrr! And i love the loyalty program! I get a deal on like every purchase!
Bought these glasses in mid December 2017. Today 02/21/18 the nose pad fell off. I called to requested that they send a nose piece. They advised that they would not be able to send just the nose piece and indicated that they would replace the Frame as it was under warranty and I would be required to pay $5 for shipping. After going back and forth over the shipping cost, I agreed (against my better judgement) to pay the shipping. I was then advised that the frame I currently have is no longer available and I would need to select another. Needless to say I am not pleased and will never do business with this vendor again. BUYER BEWARE.
Hi John,
We would like to apologize for the troubles and frustration that you experienced with EyeBuyDirect. We want you to know that your complaint and feedback will give us the chance to resolve any problem that may occur and assist us in making our services better.
For us to help you, kindly provide details of your order such us order number, email address or phone number.
You may provide your contact number and the best time to reach you in order for us to resolve your concern. You may also call us at 1-855-393-2891(US) or 1-800-734-918(for Australia) during business hours Monday - Friday, 9 AM to 10 PM EST.
Thank you and have a great day
Great selection & amazing prices! My friend raved about this site and has ordered several pairs in the past. I just ordered my 1st of several pairs I'm sure!
I'm a repeat customer and I love buying glasses from EyeBuyDirect. The prices are very low you get what you need from the website.
I have ordered from Eye Buy Direct on 3 different occasions. Only on one occasion did I have a problem and Eye Buy Direct worked with me to correct the problem and sent me a new pair of glasses. I will continue to purchase my glasses from Eye Buy Direct.
I want to give a full review but I would like to wait for the glasses to come in, try them out, and if needed, go through any return process and see how their customer service is. Otherwise, the ordering process was relatively smooth, and the information online is easy to understand.
I've ordered from EBD once before, but unfortunately ruined my glasses by allowing them to fall to the bottom of my satchel. Unfortunate. But the site is easy to use. I appreciate that all the dimensions are listed and I can compare them to the last pair I had. I appreciate the new "pay through Amazon" feature, it makes the buy process that much easier.
Thanks for the glasses!
(P.S. I feel like more people would write reviews if you didn't have to create an account to submit a simple review. Only the really angry or really happy people are going to be willing to do that)
Going for my third pair now. Glasses are excellent quality, durability, and best of all, price. They have all the bells and whistles for glasses available, and so far no problems whatsoever.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good day,
Thank you for taking time out of your busy schedule to write us and express your grievances on how our website and services do not meet up with your expectations.
To resolve your issue, please provide your contact number and the best time to reach you in order for us to walk you through the process of placing an order. You may also call us at 1-855-393-2891(US) or 1-800-734-918(for Australia) during business hours Monday - Friday, 9 AM to 10 PM EST.
Thank you and have a great day!