On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Good on-line experience making the order, anxious to see the results and the product provided. If the product equals or exceeds the experience, then this is a top notch supplier.
They are good glasses for the price. I ordered mine last year and they were good. I ordered a transition glass, I want to see how they come out.
I have been very satisfied with my first purchase! I am ordering a second pair today and I have recommended this site to my friends and family.
Easy to navigate the website. Waiting for product and at that time, I will write about my product received and any good or bad experiences.
My husband and I while searching various optical sites for frames decided to search the internet, the value can't be beat
The shipping cost an extra 69 dollar just to get a tracking number? That's crazy. The shipping time was still the same 7-14 business days either way. You just need to pay 70 dollars for a tracking number. That's ludicrous.
This is my first time ordering let us see what happens. Love the tutorals given so we kniw how to fill out the prescription. Easy and affordable. Let's see whay happens when they arrive
Everyone is always complimenting my glasses, and I continually refer them to this site! I love my glasses, and they were ridiculously cheap. $30, for stylish glasses with my prescription, anti-glare and anti-scratch coating! They are super lightweight, very durable, fit me perfectly, and came with a cloth, case, and screwdriver: all of which I use everyday! I will only ever buy my glasses from here, period.
Quality and diverse selection to choose from with a easy to navigate website interface. This is my second time ordering glasses from eyebuydirect. Very happy with both shopping experiences. I would strongly recommend this site.
I am very nervous buying glasses on line but am willing to try it out. My daughter buys every year and looks great. I will let you know how I like mine.
I love the large selection of frames, I'm still awaiting my order and will comment further once received. I will say my only complaint thus far was the process of trying on the frames at home through photo upload. So frustrating! The picture I uploaded would auto flip after I had cropped and rotated it with the available photo editor. I spent 45mins trying to get it right before giving up. I tried from my p. C. and my cell, no luck. Other than this, (which I find to be a very important feature when purchasing glasses online), no complaints. Fix the issue and at this point I'd say five stars! Will update once my order is received.
Good day Tiffany,
Thank you for taking time out of your busy schedule to write us and express your grievances on how our website and services do not meet up with your expectations.
To resolve your issue, please provide your contact number and the best time to reach you in order for us to walk you through the process of placing an order. You may also call us at 1-855-393-2891(US) or 1-800-734-918(for Australia) during business hours Monday - Friday, 9 AM to 10 PM EST.
Thank you and have a great day!
The only place I will now buy glasses. Great price, durable and always such a great selection to choose from! EBD has my business for life!
It was easy to order and pay for my glasses. My glasses broke and unneeded glasses asap because I cannot see without mine.
I'm way too clumsy to spend the amount of money that the frames cost at the eye doctor. EBD has such a great selection of affordable lenses that allow me to have a pair at work, one at home, etc. without breaking the bank or obsessing over them if they break. I tell everyone to shop here.
I love all the choices, colors, shapes, sizes, and the website makes it super easy to try any glasses on your own pic and save favorites. Best part has to be the cost though! I've been getting my glasses here for years, just ordered two new ones and a case for under $100.
I wouldn't shop anywhere else for glasses. I have bought here several times and I can get 2 pair for less than what the lenses for one pair would cost. Have never had any problems with the fit or the quality.
I just placed my first order. I got 3 pair of glasses for less than one pair from Wally World (Walmart)! Now, time will tell about the quality, and customer service. I'll follow this review with a final review once I receive my glasses! Cross your fingers...
My baby nephew pulled my glasses of my face and stretched them beyond compare but being able to buy prescription glasses online makes shopping so easy and convenient. Being able to virtually try the glasses on is a great aspect.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good day Sarah,
We would like to apologize for the troubles and frustration that you experienced with EyeBuyDirect. We want you to know that your complaint and feedback will give us the chance to resolve any problem that may occur and assist us in making our services better.
For us to help you, kindly provide details of your order such us order number, email address or phone number.
You may provide your contact number and the best time to reach you in order for us to resolve your concern. You may also call us at 1-855-393-2891(US) or 1-800-734-918(for Australia) during business hours Monday - Friday, 9 AM to 10 PM EST.
Thank you and have a great day