EyebuydirectReviews 16,126

This is my first time buying online. This site was recommended by a friend. I haven't had my order delivered yet and I see other reviewers had some problems with the finished products so we'll see, but so far my experience on the initial order has been good. Much more affordable than buying at any optician or brick and mortar store and good selection of on-trend stuff for plastic "big" frames that are in style now. I liked the options for different lenses (photosensitive, etc.). With the exception of rimless--I found rimless at a cheaper price and wider selection elsewhere.

I liked that the site had the try on feature (although the glasses fit too small on my picture so I didn't use it), the pictures/videos of the models really helped, and the website was easy to use. However the sort/filter options gave me some trouble at first because I didn't know how to make the drop downs go away. In addition to the user experience, the glasses were in my price range. What really sold me was the reviews and the pictures of the people who were happy with their glasses.

I found the website cumbersome and hard to work. I could not find information easily for the smallest of reasons. For example, I didn't know that all sunglasses came with uv tinting. I also didn't like the way it forced certain actions. For example, when I selected PayPal it forced me to pay 30 for shipping! However, with a master card it was free. I purchased glasses on line for the first time from another site. I only hope I"m as satisfied with my glasses as I was with my last purchase. With the way I have to navigate the site I'm beginning to wonder

Great customer service, good quality glasses, easy to use website. My household has purchased at least 15 pairs from the site and have had great luck.

Website won't let me get this, won't let me get that. One frame (Chilling) wouldn't allow bifocals, but another frame (Bright Side) the same size and lens material did. But it was nearly impossible to find because although it prompted me to filter for the bifocal prescription, the filtering didn't work because it kept showing me the first frame that wouldn't work with bifocals.

Then it coerced me to upgrade to 1.59 index lens material and offered me free UV coating, but it charged me for the UV coating anyway. This is fraudulent business: it's called "bait and switch".

Then the web site interface offered no "confirm/accept" button on the lens and coating selection the way it does for other choosing pages and I spent five or ten minutes trying to figure out what to do before I just hit "add to cart" and verified that it had recorded all my selections in the last screen.

The order screen doesn't reflect the default included coatings so I have no way of knowing whether they'll really apply them, nor do I have a record that I actually even ordered them.

I've been complaining about these same problems for three or four years running and they do NOTHING to fix them. They just keep adding more complexity and less selection and higher cost.

Oh, and I did try to get help for these issues, and the chat put me on a perpetual hold. It kept saying my wait time was 3 minutes 23 seconds, and repeated that same number every two minutes for a half an hour until it finally gave up.

It's almost to the point where it's so expensive that I'm going to take my business elsewhere to avoid the constant hassle that using this site causes.

In fairness, and to justify the stars that I gave it, my glasses have always been made well and come on time. Once (among the 10 or 15 glasses I've ordered over the years for myself and my family) a frame was broken and they promptly put in a free replacement order.

I just wish they would fix their darn web site and stop jerking around the customers with limited selection and "gotchas" with bifocal and polarization limitations.