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Eyebuydirect

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,666
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,941 reviews

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New York
1 review
0 helpful votes
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OBSESSED
June 5, 2018

This is my third order from EyeBuyDirect and I love every pair I've received. I have told so many people about this company and they're obsessed now too. The deals are unbeatable and the frames are beautiful. Thank you for this awesome site!

Date of experience: June 4, 2018
Tennessee
2 reviews
0 helpful votes
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Great Selection!
June 5, 2018

I love the glasses from here. Affordable, great choices and get them fairly quick! I have ordered many different colors, the most important is to pay attention to the size, small, medium, or large, try them on, they are even better in person! Love this company!

Date of experience: June 4, 2018
Pennsylvania
1 review
0 helpful votes
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Super affordable!
June 5, 2018

Im so happy i discover this site. The glasses are super affordable and I constantly get compliments on them.

Date of experience: June 4, 2018
Florida
1 review
0 helpful votes
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EASY AND HAPPY
June 4, 2018

Accessible, gorgeous, and moderately priced! I am very pleased with the site, which was recommended by a friend, and I am so happy to have found it.

Date of experience: June 4, 2018
Texas
1 review
0 helpful votes
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Reasonable
June 4, 2018

The prices are great and I've never had any problems with my orders. I've ordered six or seven.and I've always been pleased.

Date of experience: June 3, 2018
Indiana
1 review
0 helpful votes
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I'm so glad I found eyebuydirect. I like variety in my glasses and this company's prices allow me to mix it up. I've already ordered two and there's at least two more I have to have.

Date of experience: June 3, 2018
New Hampshire
1 review
0 helpful votes
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Meh
June 3, 2018

Great pricing for prescription glasses. I wish there were more in trend glasses to choose from like acetate in large or cat eyed glasses. That said, I just ordered my sixth pair. You really cant beat the prices.

Date of experience: June 2, 2018
Tennessee
1 review
0 helpful votes
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Great
June 2, 2018

I love eyebuydirect. I get all my son's replacement glasses from here when he goes through the two pair insurance pays for. Plus I order my glasses every year through y'all.

Date of experience: June 2, 2018
California
1 review
0 helpful votes
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Good prices
June 2, 2018

Best prices on net. Easy to use site. Frames break easily. Glad they take PayPal. Will purchase again.

Date of experience: June 1, 2018
Arizona
1 review
1 helpful vote
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Easy to Use
June 2, 2018

Considering I haven't received the glasses yet it's hard to evaluate EyeBuyDirect. Having past work experience in fitting frames I'm curious how they'll know where to place the progressive lens. When I did frame fitting we had to mark exactly where the pupil was on the frame display lens or measure from the bottom of the frame to the pupil. I think their 'Try On' feature is great. The main reason I chose this company is the money back guarantee. This is my first attempt at progressive lens and I didn't find anyone else who could offer anything more than replacing the lens for single vision (then I'm out the added $$ spent for progressive lens). If I can update review after receiving glasses I shall do.

Date of experience: June 1, 2018
Nevada
1 review
0 helpful votes
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So far so good
June 2, 2018

This website was super easy to navigate, happy about PD ruler print out didn't have anything on my prescription about that, an awesome selection of frames, love their return policy.

Date of experience: June 1, 2018
Guam
1 review
0 helpful votes
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A Nephew's Gift
June 1, 2018

My nephew's mom spent $200 on a pair of glasses and within a week, the frame cracked. I took it in to seek assistance, but the company, despite all measures, sought for me to purchase another one and this one was a designer's frame at a cost of 400.00! Though it takes time to process eyeglasses, I am an ardent and devoted patron. Why? The pair I have on is 400.00 less than what I originally would pay. That is just for lenses. I is a needed gift and worth the sentiment - my nephew; s vision!

Date of experience: June 1, 2018
Rhode Island
1 review
0 helpful votes
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I love that there is such a large selection of stylish glasses, and lenses. I needed a pair of blue light filter glasses for work but didn't want to spend a ton of money on them. I found really great looking frames for under $10, added my lenses and a case and got everything for just a few bucks overall. It was pain-free and fun to build my own glasses.

Date of experience: May 31, 2018
Arizona
1 review
0 helpful votes
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Purchasing from mobile site is my only complaint, I love the filters and the option to try on. Overall good experience!

Date of experience: May 31, 2018
Arizona
1 review
0 helpful votes
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Lots of selections and wonderful affordable prices. I have purchased from here several years ago and am glad they are still currently in business.

Date of experience: May 31, 2018
Utah
1 review
0 helpful votes
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Good
May 31, 2018

I love the company as well as the product. My only complaint is the website - I think the photos are too big and take up too much space when browsing.

Date of experience: May 31, 2018
Tennessee
1 review
0 helpful votes
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My experience...
May 31, 2018

The delivery time was great and the frames are awesome; however, the prescription was not correct. Considering returning the glasses.

Date of experience: May 31, 2018
Pennsylvania
1 review
0 helpful votes
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My overall experience was very good but shipping is slow but I have no ideal who to blame EYE BUY or USPS

Date of experience: May 30, 2018
Massachusetts
2 reviews
0 helpful votes
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Best value
May 31, 2018

Best value. Glasses are high quality. My daughter's prescription changes often and she needs new glasses all the time. It's super nice to be able to order multiple pairs and then not be upset over the cost when it's time to order all new ones.

Date of experience: May 30, 2018
District of Columbia
1 review
0 helpful votes
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Initial Experience
May 31, 2018

This is my first time buying online. This site was recommended by a friend. I haven't had my order delivered yet and I see other reviewers had some problems with the finished products so we'll see, but so far my experience on the initial order has been good. Much more affordable than buying at any optician or brick and mortar store and good selection of on-trend stuff for plastic "big" frames that are in style now. I liked the options for different lenses (photosensitive, etc.). With the exception of rimless--I found rimless at a cheaper price and wider selection elsewhere.

Date of experience: May 30, 2018