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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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Im so happy i discover this site. The glasses are super affordable and I constantly get compliments on them.
Accessible, gorgeous, and moderately priced! I am very pleased with the site, which was recommended by a friend, and I am so happy to have found it.
The prices are great and I've never had any problems with my orders. I've ordered six or seven.and I've always been pleased.
I'm so glad I found eyebuydirect. I like variety in my glasses and this company's prices allow me to mix it up. I've already ordered two and there's at least two more I have to have.
Great pricing for prescription glasses. I wish there were more in trend glasses to choose from like acetate in large or cat eyed glasses. That said, I just ordered my sixth pair. You really cant beat the prices.
I love eyebuydirect. I get all my son's replacement glasses from here when he goes through the two pair insurance pays for. Plus I order my glasses every year through y'all.
Best prices on net. Easy to use site. Frames break easily. Glad they take PayPal. Will purchase again.
Considering I haven't received the glasses yet it's hard to evaluate EyeBuyDirect. Having past work experience in fitting frames I'm curious how they'll know where to place the progressive lens. When I did frame fitting we had to mark exactly where the pupil was on the frame display lens or measure from the bottom of the frame to the pupil. I think their 'Try On' feature is great. The main reason I chose this company is the money back guarantee. This is my first attempt at progressive lens and I didn't find anyone else who could offer anything more than replacing the lens for single vision (then I'm out the added $$ spent for progressive lens). If I can update review after receiving glasses I shall do.
This website was super easy to navigate, happy about PD ruler print out didn't have anything on my prescription about that, an awesome selection of frames, love their return policy.
My nephew's mom spent $200 on a pair of glasses and within a week, the frame cracked. I took it in to seek assistance, but the company, despite all measures, sought for me to purchase another one and this one was a designer's frame at a cost of 400.00! Though it takes time to process eyeglasses, I am an ardent and devoted patron. Why? The pair I have on is 400.00 less than what I originally would pay. That is just for lenses. I is a needed gift and worth the sentiment - my nephew; s vision!
I love that there is such a large selection of stylish glasses, and lenses. I needed a pair of blue light filter glasses for work but didn't want to spend a ton of money on them. I found really great looking frames for under $10, added my lenses and a case and got everything for just a few bucks overall. It was pain-free and fun to build my own glasses.
Purchasing from mobile site is my only complaint, I love the filters and the option to try on. Overall good experience!
Lots of selections and wonderful affordable prices. I have purchased from here several years ago and am glad they are still currently in business.
The delivery time was great and the frames are awesome; however, the prescription was not correct. Considering returning the glasses.
My overall experience was very good but shipping is slow but I have no ideal who to blame EYE BUY or USPS
Best value. Glasses are high quality. My daughter's prescription changes often and she needs new glasses all the time. It's super nice to be able to order multiple pairs and then not be upset over the cost when it's time to order all new ones.
This is my first time buying online. This site was recommended by a friend. I haven't had my order delivered yet and I see other reviewers had some problems with the finished products so we'll see, but so far my experience on the initial order has been good. Much more affordable than buying at any optician or brick and mortar store and good selection of on-trend stuff for plastic "big" frames that are in style now. I liked the options for different lenses (photosensitive, etc.). With the exception of rimless--I found rimless at a cheaper price and wider selection elsewhere.
Messed up my prescription on the lenses which held up the order; Did not send my replacement order / had to reorder; no one can speak English so you have to keep asking them to please repeat in PLAIN ENGLISH! This has been UNPLEASANT.
I loved all the choices, ran into a few glitches on ordering. Appreciate the follow up email to bring me back to the site.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Nancy,
We would like to apologize for the troubles and frustration that you experienced with EyeBuyDirect. We want you to know that your complaint and feedback will give us the chance to resolve any problem that may occur and assist us in making our services better.
For us to help you, kindly provide details of your order such us order number, email address or phone number.
You may provide your contact number and the best time to reach you in order for us to resolve your concern. You may also call us at 1-855-393-2891(US) or 1-800-734-918(for Australia) during business hours Monday - Friday, 9 AM to 10 PM EST.
Thank you and have a great day.