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business logo of Eyebuydirect

Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,664
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,937 reviews

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Minnesota
1 review
0 helpful votes
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I was not ready to check out and site did it on it's own and charged my account! I am stunned, I guess that is a way to make prospective customers to purchase their wares. Entered code and did not get BOGO either!

Date of experience: June 8, 2018
Alabama
1 review
0 helpful votes
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Excited
June 9, 2018

I'm very excited about my order. I got 2 pair of prescription sunglasses for under $100. I found exactly what I wanted for the right price.

Date of experience: June 8, 2018
California
1 review
0 helpful votes
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I love you guys!
June 9, 2018

Eyebuydirect is amazing. Sometimes hard to get ahold of for customer service but overall your customer service is great! Thank you for your low prices. We are so grateful for your company!

Date of experience: June 8, 2018
New York
1 review
0 helpful votes
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These glasses are pretty cheap compared to the traditional way of getting glasses. And even with being lower priced, the glasses are still pretty good quality. Not the best, but what I paid for. And buying it from the site is also pretty easy, you can see what it looks like sometimes in their pictures and there's a variety of colors, shapes, and sizes. I've bought from here twice now and am pretty happy with the experience.

Date of experience: June 8, 2018
New York
1 review
0 helpful votes
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Was always serviced by excellent sales people when placing order. I made a mistake and they corrected my order mistake at no cost,, very pleased

Date of experience: June 8, 2018
California
1 review
0 helpful votes
Follow Vickie H.
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LOTS OF OPTIONS AT GREAT PRICES! This is the e
3rd order weve made for both prescrition reading and sunglasses. Weve also referred family who have also purchased.

Date of experience: June 8, 2018
Colorado
1 review
0 helpful votes
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Just bought another pair from EyeBuyDirect after a tester pair to check out their product. Couldn't be happier with the product, customer service, and selection for a great price. The pair I bought are now my main glasses and with sunglasses on the way, I'm pretty stoked.

Date of experience: June 7, 2018
Illinois
1 review
0 helpful votes
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I have been using eyebuydirect since 2011. I am happy with there prices and styles. I would love to see an easier way of reordering previous orders as long as the style of frames is still available.

Date of experience: June 7, 2018
Virginia
1 review
0 helpful votes
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Amazing Company!
June 8, 2018

Amazing customer service, great quality lenses for a great price! I have so much trouble getting my script right and the customer service has been so quick and thorough. I love the styles they have and the lenses are so affordable! There are sales often and a great student discount!

Date of experience: June 7, 2018
Mexico
1 review
0 helpful votes
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I love using eyebuydirect there is so many different styles for so much less money than if i was to buy from the eye doctor office

Date of experience: June 7, 2018
Texas
1 review
0 helpful votes
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I ordered polarized prescription sunglasses a few weeks ago. They arrived within 14 days, just as I ordered them. I am very happy with them. I don't have a complicated prescription. Just ordered plain polarized sunglasses for my husband, as they look like more expensive ones, but I can customize them.

Date of experience: June 7, 2018
Wisconsin
1 review
0 helpful votes
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My husband broke his nose as a youngster and has a bump and wide part where glasses would "sit". We are left to check each pair of eyeglasses to find the width of the bridge. I called and was give two pairs of glasses with the width we were looking for, found one of them wouldn't accept the prescription that was needed. Found another pair, hope the bridge works even though it's narrower, but has the nose pads to give some flexibility for satisfactory wearing.

Date of experience: June 6, 2018
Texas
1 review
0 helpful votes
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I'VE BEEN A CUSTOMER FOR 6 YEARS. I AM ALWAYS VERY SATISFIED WITH THE SERVICE, PRICE AND QUALITY. I RECOMMEND EYEBUYDIRECT TO EVERYONE I KNOW!

Date of experience: June 6, 2018
Texas
1 review
0 helpful votes
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Two glasses shipped for $40 is a great deal. Plus I love the styles I chose. The picture uploading to try on frames was easy and accurate. The site has a good layout and is easy to navigate. Happy with my purchase. Thank you!

Date of experience: June 6, 2018
Oklahoma
1 review
0 helpful votes
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I love buying my eyeglasses through eyebuydirect. They are so affordable, it allows me to use my insurance to get my contacts free. :)

Date of experience: June 6, 2018
Kansas
1 review
0 helpful votes
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Easy to order
June 7, 2018

Easy to order what you want, only just wish had more frams to choose from, like the way putting in my Rx. Is easy to do. No where does it say how long it will take to get glasses done before they are shiped.

Date of experience: June 6, 2018
Illinois
1 review
0 helpful votes
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Going to the eye doctor to buy glasses is inconvenient and unnecessarily expensive! I'm so glad I've found this website. It was easy to navigate and very self-explanatory. In my experience: it IS user friendly. They even have helpful tips (the? Buttons) to help you and answer any questions. They have a GREAT selection of frames and very reasonable prices. I'll definitely be coming back!

Date of experience: June 6, 2018
Florida
1 review
0 helpful votes
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Easy Purchase
June 7, 2018

Was easy to navigate and order prescription glasses. If you guys could improve something, more pictures would be nice

Date of experience: June 6, 2018
Oklahoma
1 review
0 helpful votes
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I ordered my first pair of glasses from Eye Buy Direct last summer & loved them! I've had no trouble what so ever, even with having prism in my script, & just bought 2 more pairs. I can't wait to get the new ones to switch things up!

Date of experience: June 5, 2018
Florida
2 reviews
0 helpful votes
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Mostly the glasses have been fine. I have had several of the lens pop out as the screw was loose upon arrival.

Date of experience: June 5, 2018