Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I was not ready to check out and site did it on it's own and charged my account! I am stunned, I guess that is a way to make prospective customers to purchase their wares. Entered code and did not get BOGO either!
Eyebuydirect is amazing. Sometimes hard to get ahold of for customer service but overall your customer service is great! Thank you for your low prices. We are so grateful for your company!
These glasses are pretty cheap compared to the traditional way of getting glasses. And even with being lower priced, the glasses are still pretty good quality. Not the best, but what I paid for. And buying it from the site is also pretty easy, you can see what it looks like sometimes in their pictures and there's a variety of colors, shapes, and sizes. I've bought from here twice now and am pretty happy with the experience.
Was always serviced by excellent sales people when placing order. I made a mistake and they corrected my order mistake at no cost,, very pleased
LOTS OF OPTIONS AT GREAT PRICES! This is the e
3rd order weve made for both prescrition reading and sunglasses. Weve also referred family who have also purchased.
Just bought another pair from EyeBuyDirect after a tester pair to check out their product. Couldn't be happier with the product, customer service, and selection for a great price. The pair I bought are now my main glasses and with sunglasses on the way, I'm pretty stoked.
I have been using eyebuydirect since 2011. I am happy with there prices and styles. I would love to see an easier way of reordering previous orders as long as the style of frames is still available.
Amazing customer service, great quality lenses for a great price! I have so much trouble getting my script right and the customer service has been so quick and thorough. I love the styles they have and the lenses are so affordable! There are sales often and a great student discount!
I love using eyebuydirect there is so many different styles for so much less money than if i was to buy from the eye doctor office
I ordered polarized prescription sunglasses a few weeks ago. They arrived within 14 days, just as I ordered them. I am very happy with them. I don't have a complicated prescription. Just ordered plain polarized sunglasses for my husband, as they look like more expensive ones, but I can customize them.
My husband broke his nose as a youngster and has a bump and wide part where glasses would "sit". We are left to check each pair of eyeglasses to find the width of the bridge. I called and was give two pairs of glasses with the width we were looking for, found one of them wouldn't accept the prescription that was needed. Found another pair, hope the bridge works even though it's narrower, but has the nose pads to give some flexibility for satisfactory wearing.
I'VE BEEN A CUSTOMER FOR 6 YEARS. I AM ALWAYS VERY SATISFIED WITH THE SERVICE, PRICE AND QUALITY. I RECOMMEND EYEBUYDIRECT TO EVERYONE I KNOW!
Two glasses shipped for $40 is a great deal. Plus I love the styles I chose. The picture uploading to try on frames was easy and accurate. The site has a good layout and is easy to navigate. Happy with my purchase. Thank you!
I love buying my eyeglasses through eyebuydirect. They are so affordable, it allows me to use my insurance to get my contacts free. :)
Easy to order what you want, only just wish had more frams to choose from, like the way putting in my Rx. Is easy to do. No where does it say how long it will take to get glasses done before they are shiped.
Going to the eye doctor to buy glasses is inconvenient and unnecessarily expensive! I'm so glad I've found this website. It was easy to navigate and very self-explanatory. In my experience: it IS user friendly. They even have helpful tips (the? Buttons) to help you and answer any questions. They have a GREAT selection of frames and very reasonable prices. I'll definitely be coming back!
Was easy to navigate and order prescription glasses. If you guys could improve something, more pictures would be nice
I ordered my first pair of glasses from Eye Buy Direct last summer & loved them! I've had no trouble what so ever, even with having prism in my script, & just bought 2 more pairs. I can't wait to get the new ones to switch things up!
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

