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Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,668
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,991 reviews

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Tennessee
1 review
0 helpful votes
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Great selection!
June 16, 2018

Great prices and cute frames! There's also a number of great coupon codes out there for the site. I only just placed my order, so I'll be sure to give an updated review if my opinion changes once the specs arrive. For now, I am thoroughly pleased!

Date of experience: June 15, 2018
New York
1 review
0 helpful votes
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I love eye buy. The representative was such a huge help to me. I was ordering 5 pairs of glasses and it took a lot of Julies time. But she was wonderful! Thank you so much!

Date of experience: June 15, 2018
California
1 review
0 helpful votes
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Excellent
June 16, 2018

I always buy my glasses here I have purchased a total of 6 in different email address, forgot my password so created a new one... Just ordered a new pair cant wait for them to arrive.

Date of experience: June 15, 2018
Arizona
1 review
0 helpful votes
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Very good prices and good selection frames. All options are available. Is my second pair and is good shopping experience

Date of experience: June 15, 2018
Texas
1 review
0 helpful votes
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Selection and price
June 16, 2018

Love the selection, ability to try on, price ( especially with coupon) and ease of purchase. I have already purchased 5 pair! I had minor issues with 1st order but easily fixed ( lens fell out and a nose pad fell off).

Date of experience: June 15, 2018
South Carolina
1 review
0 helpful votes
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This is my first pair of glasses from eyebuydirect and I am impressed at how user friendly the web site was navigate!

Date of experience: June 14, 2018
New Jersey
1 review
0 helpful votes
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As a customer for over 4 years now, EyeBuyDirect has never failed to keep me from coming back. Their customer service is superb as well, they will do whatever they can to help their customer.

Date of experience: June 13, 2018
Indiana
1 review
0 helpful votes
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Website
June 14, 2018

Great, easy to navigate website! Love how you can drag and drop a jpg photo of yourself or a family member to see hope the frames will look on you(them). Also, the prices of the complete pair is totally awesome as well!

Date of experience: June 13, 2018
Illinois
1 review
0 helpful votes
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I've ordered from here once before with no issues and am very excited to receive my glasses! I like being able to see things n such.

Date of experience: June 13, 2018
Florida
1 review
0 helpful votes
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I've just ordered my seventh pair of glasses from this company, love the styles and the prices. Received the glasses quickly in the past, my only complaint is dealing with customer service over the phone - I've called them twice and, while they have been friendly and tried to be helpful, language was somewhat of an issue so my issues were not resolved either time over the phone. The most recent time I ended up chatting with customer service online, it worked out very well and was helped in just a few minutes.

Date of experience: June 13, 2018
Florida
1 review
0 helpful votes
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Repeat customer
June 14, 2018

Probably the 15th pair of glasses bought for my son or myself- always pleased with product and customer service

Date of experience: June 13, 2018
Minnesota
1 review
0 helpful votes
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LOVE
June 14, 2018

Best glasses ive owned - and best price! So glad i found this company. Love that they donate a buy when a pair is bought.

Date of experience: June 13, 2018
New York
1 review
0 helpful votes
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Easy to use and a lot of great options! I like all the different styles and the ability to try it on virtually with a picture.

Date of experience: June 13, 2018
California
1 review
0 helpful votes
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It was so easy picking out glasses, everything was pretty straight forward. I loved being able to see what the glasses looked like on me before anything. Cant wait to get my glasses

Date of experience: June 12, 2018
Maryland
1 review
0 helpful votes
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Your website was very easy to use. I like that it was clear, without any hidden costs. I'm looking forward to getting my glasses, and possibly ordering more. Thank you!

Date of experience: June 12, 2018
Colorado
1 review
0 helpful votes
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I am writing this review prior to receiving the glasses, the ordering process was nice and easy. Good selection, good prices and easy to understand.

Date of experience: June 12, 2018
Utah
1 review
0 helpful votes
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Great Glasses!
June 13, 2018

I love your glasses. They are so easy to order and are delivered quickly. The only reason I didn't give you 5 stars is because I have had a screw fall out and couldn't find it. An extra screw would be great since you give me a screwdriver to keep them tightened.

Date of experience: June 12, 2018
California
1 review
0 helpful votes
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These glasses are beautiful and it was very easy to input my prescription to order. I can't wait to put them on!

Date of experience: June 12, 2018
Massachusetts
1 review
0 helpful votes
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Love the frames
June 12, 2018

I love the frames but was disappointed that I could not customize the tint to the way I like. With 10% tint for indoor use. But other wise love the selection of frames.

Date of experience: June 12, 2018
Texas
1 review
0 helpful votes
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I like the products and prices, but the website is not very fluid or clear about the process to begin ordering. Once I had glasses in My Wishlist, it took me a while to figure out what to do. Otherwise, I'm looking forward to receiving my new glasses. :)

Date of experience: June 12, 2018