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Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,666
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,948 reviews

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New Hampshire
1 review
0 helpful votes
Follow Elianna D.
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They have a wide choices of glasses to choose from. I highly recommend them if your looking for glasses for a cheap price.

Date of experience: November 27, 2018
Florida
2 reviews
0 helpful votes
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Always Fabulous!
November 27, 2018

Always a great selection at very reasonable prices. You do not sacrifice quality at all. I will continue to shop for my glasses here. I love EyeBuyDirect

Date of experience: November 26, 2018
New Hampshire
1 review
0 helpful votes
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Amazing!
November 27, 2018

I have been ordering glasses off the site for years which I love the prices and the selection. Every order I have placed has been timply and every pair I have bought looks great on me. This site alows me to own many pairs of glasses to be able to have fun with styes.

Date of experience: November 26, 2018
California
3 reviews
0 helpful votes
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Happy face!
November 27, 2018

So glad I tried EBD! I'm on my fourth pair now and couldn't be happier. Finally I can afford to wear great looking glasses!

Date of experience: November 26, 2018
Missouri
1 review
0 helpful votes
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Eyebuydirect is the best place to buy glasses. I have had no issues with the many. Many glasses I have bought from them. Great quality at a great price!

Date of experience: November 26, 2018
Colorado
1 review
0 helpful votes
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I can't. I cannot forge my own glasses and for that I am grateful. Because it gives me the chance to utilize such an amazing service! Thank you for making eye wear inexpensive and accessible.

Date of experience: November 26, 2018
Georgia
1 review
0 helpful votes
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I would like to have more options. Your choice is only about 4-5 different frame shapes. But luckily I found 2 frames I like hopefully when they arrive they will fit perfectly and look good on me.

Date of experience: November 26, 2018
Utah
1 review
0 helpful votes
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Easy, fast, fun
November 27, 2018

My second order... now I am styling with my selection of prescription glasses. I am computer literate... but not proficient. It was fun.

Date of experience: November 26, 2018
New York
1 review
0 helpful votes
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Family friendly
November 27, 2018

For a father of 2 and a husband eyebuydirect makes it so accessible for us with excellent prices and modern styles. I rather buy my glasses from here than going to get a free frame from ky union.

Date of experience: November 26, 2018
Pennsylvania
1 review
0 helpful votes
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Non response
November 27, 2018

Could not log on sent email with issue still have not had a response, see it, was not directed to Amazon but tried logging on and it worked. Your system IS NOT USER FRIENDLY. Hope the product is.

Still waiting for password code or email response

Date of experience: November 26, 2018
Illinois
1 review
0 helpful votes
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Love the variety of style
November 27, 2018

The affordable styles make me feel guilt-free when I buy more than one. I'll always come back for more!

Date of experience: November 26, 2018
Connecticut
2 reviews
0 helpful votes
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Rep Shanna saved the day!
November 27, 2018

I went from feeling confused then suspected I was being "handled" by a bait-and-switch scheme to being completely satisfied due to the intercession, patience and pertinacity of Shanna, the hands-down winner of Customer Support Queen. If you have questions, start a chat -- help is awaiting.

Date of experience: November 26, 2018
Georgia
1 review
0 helpful votes
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Bifocal Order
November 27, 2018

Tried to order Escape in bifocal but would not accept the prescription even though these are large frames.

Date of experience: November 26, 2018
Texas
1 review
0 helpful votes
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The live chat is great.
Looking at an RX from eye doc isn't easy to understand.
30 seconds in a live chat and you're good to go

Date of experience: November 26, 2018
Washington
1 review
0 helpful votes
Follow Devon M.
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I've been an Eye Buy user for a few years now. I HAVE to wear glasses consistently, yet really dislike going to optometrist's offices. Eye Buy makes strong, sturdy glasses and have a ton a great options. Can't beat the pricing or convenience.

Date of experience: November 26, 2018
Texas
1 review
0 helpful votes
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I've bought several frames from here. The website is easy to use and my rx info is saved, which allows me to order faster. Thank u

Date of experience: November 26, 2018
Wisconsin
1 review
0 helpful votes
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I really like Eyebuydirect. I have had a few issues with quality, but customer service is great and the prices are very reasonable.

Date of experience: November 25, 2018
Washington
1 review
0 helpful votes
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Try on option is awesome
November 26, 2018

I didn't know what shape lense would fit my brow/face shape best but I've come to find the rectangle / square is best for my square shaped face. I purchased the November frames in black I can't wait to have them.

Date of experience: November 25, 2018
Ohio
1 review
0 helpful votes
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Great BOGO
November 26, 2018

I was pleased to take advantage of the BOGO order. There was a large selection of glasses and I found the black modern cat eye frames I was looking for. Can't wait to try them on! I got a pair of sunglasses too for the heck of it.

Date of experience: November 25, 2018
Puerto Rico
1 review
0 helpful votes
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Saving Lives
November 26, 2018

My family often can't pay for glasses because they're way too expensive, but with this site and with a little saving we can. Also the coupons help you a lot and the options are amazing, so many cool and very nice frames of good quality. We've ordered once a couple years ago, the glasses came with the wrong prescription because of our own mistake, but they helped us inmediately and the return process went very well and quick. So, I thank this page and all the people behind it for making glasses affordable and helping people so much. I recommend EyeBuyDirect and always will.

Date of experience: November 25, 2018