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Eyebuydirect

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,661
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,898 reviews

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Massachusetts
1 review
0 helpful votes
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So far I have purchased glasses for a couple of family members and pleased with each purchase. The prescriptions have been right on the money (and mine are progressives)

Date of experience: November 18, 2018
Texas
1 review
0 helpful votes
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Eyebuydirect is a very beautiful website to view and it also is very helpful. I like that they add information notes to help us determine the information to enter when deciding on our order.

Date of experience: November 18, 2018
California
1 review
1 helpful vote
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When looking at eyeglass options at brick and mortar stores, I was shocked at their prices, plus the extra cost for lenses and other ad-ons. I decided to give this site a glance and was amazed by the huge selection of frames, many very stylish. The ease of adding a prescription and ad-ons is key for me. The final price was even better than I thought'. Very happy!

Date of experience: November 18, 2018
Florida
1 review
0 helpful votes
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Eye buy Direct!
November 19, 2018

EASY, FUN, STYLISH! Does not get any easier than this. Great deals, and if you do a quick Google search you'll find even better deals!

Date of experience: November 18, 2018
Colorado
1 review
0 helpful votes
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Slick UX, great variety
November 19, 2018

The site has simple and intuitive tools for filtering frames and previewing frames on uploaded pictures. The checkout process has a simple action flow and informative tooltips for first-time glasses buyers. Making the same decision at a brick and mortar store would have taken longer and offered fewer choices.

Date of experience: November 17, 2018
Virginia
1 review
0 helpful votes
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Love the prices
November 19, 2018

It's pretty easy so I'm very happy. I wish I had known about this sooner, since last year actually I paid like 250 for my glasses.

Date of experience: November 17, 2018
Colorado
1 review
0 helpful votes
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This was a fairly easy purchase. The site needs a little tweaking to improve the user experience for prescription glasses:
- Identify left (OS) and right (OD) pupillary distances
- Provide option for near right (OD) and near Left (OS) pupillary distances

Date of experience: November 17, 2018
California
1 review
0 helpful votes
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My friend told me about this website, and I wasn't sure if It was a smart idea. Not really being able to try on glasses in person kind of scared me but the frames are really cute and the price is so much better than in stores. I bought my first frames and loved them! Strong glasses and super lightweight; now I need new glasses and I'm so excited for my frames!

Date of experience: November 17, 2018
Puerto Rico
1 review
0 helpful votes
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Very Effective
November 19, 2018

It's a very effective and have lower prices. This application is very simple and the coupons offers are so good, the frames are beautiful.

Date of experience: November 17, 2018
DO
1 review
0 helpful votes
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Excelente
November 19, 2018

Excelente servicio. Gran variedad y prestaciones. La relación calidad precio también es excelente. Le he recomendado a familiares y amigos que hagan sus compras de lentes recetado por esta vía

Date of experience: November 16, 2018
Illinois
1 review
0 helpful votes
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Customer Service Review
November 18, 2018

Excellent customer service. Chris helped me with my order and he was excellent. I was having difficulty with the website and he processed my order with professionalism, patience and kindness. Thank you Chris and thank you for Eyebuydirect.com

Date of experience: November 16, 2018
Louisiana
2 reviews
0 helpful votes
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Aw
November 18, 2018

I've purchased several glasses from eye buy direct and always been super happy with them. Great selection of frames and great prices. Highly recommend

Date of experience: November 16, 2018
Puerto Rico
1 review
0 helpful votes
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Excelent Company
November 18, 2018

It's the most beautiful and easy to buy always My eyeglasses. Never change the style of the glasses. Are more funtional for people who can not have the time to go a optical lens.

Date of experience: November 15, 2018
Pennsylvania
2 reviews
1 helpful vote
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Order by Lisa Hathaway
November 17, 2018

Couldn't order glass lenses, couldn't just look at favorite/wish list lenses. Minimum # of characters for review is not appropriate.

Date of experience: November 15, 2018
New York
1 review
0 helpful votes
Follow Dominic V.
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I like the selections and ability to filter and all the different options and how they save my prescription from last year. Thanks!

Date of experience: November 15, 2018
Texas
1 review
0 helpful votes
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Awesome
November 17, 2018

Love the prices and got more for my money. Can't wait to see the glasses and how they come out. I also got a pair for my daughter for Christmas because she wants some and don't need a prescription and she will love it as well.

Date of experience: November 15, 2018
Washington
1 review
0 helpful votes
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Cheap & Easy!
November 17, 2018

Just what I was looking for! Quick, cheap, & simple black frames that are still cute! Excited to recieve them!

Date of experience: November 14, 2018
Oregon
1 review
0 helpful votes
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Easy to use website
November 16, 2018

This is my first time buying glasses online - they made it easy! I will repost after I receive them and let you know!

Date of experience: November 14, 2018
New York
1 review
0 helpful votes
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Excellent
November 16, 2018

I purchased glasses in 2017. However, 13 months after they broke. I called to reorder and Brittany was amazing. She linked into my account, provided frames to choose from in my favorites section according to my prescription, saved the prescription info per family member and confirmed any specific customizations needed. At the end of the call I got frames I needed and reorder a pair for my husband with a coupon code too. EyeBuyDirect has excellent customer service.

Date of experience: November 14, 2018
Texas
1 review
0 helpful votes
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Production seems slow; phone service was not very good; glasses okay but easy to order and re-order

Date of experience: November 13, 2018