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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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So far I have purchased glasses for a couple of family members and pleased with each purchase. The prescriptions have been right on the money (and mine are progressives)
Eyebuydirect is a very beautiful website to view and it also is very helpful. I like that they add information notes to help us determine the information to enter when deciding on our order.
When looking at eyeglass options at brick and mortar stores, I was shocked at their prices, plus the extra cost for lenses and other ad-ons. I decided to give this site a glance and was amazed by the huge selection of frames, many very stylish. The ease of adding a prescription and ad-ons is key for me. The final price was even better than I thought'. Very happy!
EASY, FUN, STYLISH! Does not get any easier than this. Great deals, and if you do a quick Google search you'll find even better deals!
The site has simple and intuitive tools for filtering frames and previewing frames on uploaded pictures. The checkout process has a simple action flow and informative tooltips for first-time glasses buyers. Making the same decision at a brick and mortar store would have taken longer and offered fewer choices.
It's pretty easy so I'm very happy. I wish I had known about this sooner, since last year actually I paid like 250 for my glasses.
This was a fairly easy purchase. The site needs a little tweaking to improve the user experience for prescription glasses:
- Identify left (OS) and right (OD) pupillary distances
- Provide option for near right (OD) and near Left (OS) pupillary distances
My friend told me about this website, and I wasn't sure if It was a smart idea. Not really being able to try on glasses in person kind of scared me but the frames are really cute and the price is so much better than in stores. I bought my first frames and loved them! Strong glasses and super lightweight; now I need new glasses and I'm so excited for my frames!
It's a very effective and have lower prices. This application is very simple and the coupons offers are so good, the frames are beautiful.
Excelente servicio. Gran variedad y prestaciones. La relación calidad precio también es excelente. Le he recomendado a familiares y amigos que hagan sus compras de lentes recetado por esta vía
Excellent customer service. Chris helped me with my order and he was excellent. I was having difficulty with the website and he processed my order with professionalism, patience and kindness. Thank you Chris and thank you for Eyebuydirect.com
I've purchased several glasses from eye buy direct and always been super happy with them. Great selection of frames and great prices. Highly recommend
It's the most beautiful and easy to buy always My eyeglasses. Never change the style of the glasses. Are more funtional for people who can not have the time to go a optical lens.
Couldn't order glass lenses, couldn't just look at favorite/wish list lenses. Minimum # of characters for review is not appropriate.
I like the selections and ability to filter and all the different options and how they save my prescription from last year. Thanks!
Love the prices and got more for my money. Can't wait to see the glasses and how they come out. I also got a pair for my daughter for Christmas because she wants some and don't need a prescription and she will love it as well.
Just what I was looking for! Quick, cheap, & simple black frames that are still cute! Excited to recieve them!
This is my first time buying glasses online - they made it easy! I will repost after I receive them and let you know!
I purchased glasses in 2017. However, 13 months after they broke. I called to reorder and Brittany was amazing. She linked into my account, provided frames to choose from in my favorites section according to my prescription, saved the prescription info per family member and confirmed any specific customizations needed. At the end of the call I got frames I needed and reorder a pair for my husband with a coupon code too. EyeBuyDirect has excellent customer service.
Production seems slow; phone service was not very good; glasses okay but easy to order and re-order
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

