Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I just order so I can't say how the glasses are just yet, but I really liked the website and the feature that allows me to try them on.
I will always use eyebuydirect, always very good service, good selection, and fast delivery. I have been using eyebuydirect for years.
There are many options, priced well. Great to be able to see how the glasses look prior to purchasing. Ease of use for sorting to find what I liked.
The person that helped me was fantastic, she was very patient with me, this was my first time to us eye buy direct. I will tell all my friends about eye buy direct.
Have used this company now for my last 3 pairs of glasses. Could be a little faster turnaround but overall I wouldn't go anywhere else.
The only time I have had a problem with this site is when I ordered prescription sunglasses. They never came :(
This is my fourth pair ordered and they have all been great. Now I have glasses for all occasions. I am totally pleased with the product and the help has been outstanding. Just ordered a pair of sunglasses.
Ordered two pairs of glasses with premium features for much less than I would have paid at my Optometrist office.
My daughter is new to having to wear glasses. She lost hers the second week of having. Thanks to this web site I was able to purchase another pair without breaking my bank account.
I have never had an issues with my glasses from EyeBuyDirect. I always recommend to all my friends if they are looking to get new glasses.
Returned two pair of glasses that did not have the right lens. Returned late due to moving addresses.
Best way to purchase glasses through EyeBuyDirect is to pick up a prescription from a pharmacist and try on glasses in person at a local glasses shop to find your size and style. Selection on the website is very affordable but somewhat limited. Also would like to see them improve the try-on feature on their website.
Such a great job competing with designer styles. I have been looking for a pair or round frames for a while and was really close to purchasing a pair of Tom Fords but the price was
Just just the company people, for god's sake they do it right, serve you in a way that reminds me of days gone by, and they do it wit a price tag that doesn't send one into sticker shock.
I'm super excited waiting on them to get here... also very convenient to do at home easy just now waiting
Awesome deals, styles, & colors. Eye glass buying should always be this easy and convenient. Looking forward to when eye exams are just as easy.
Buying new glasses has been very stressful and cumbersome. This was extremely easy. Just hope the glasses look as good on me as they do on my photo. Thanks for the painless help.
I love the ease of the website and the sizing options! Eyebuydirect has TONS of frame options and made it so easy to get new glasses!
My expectations were pretty low considering the low price and ease of ordering. I got my glasses within 10 days, they fit great and look pretty cute!
I like their styles. The arm haedware on every single pair of mine have broken. I have purchased less than a dozen pairs. I simply like the styles, price and the fact that they keep my order history and prescription. That makes the ordering process easier.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

