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Eyebuydirect

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,656
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,839 reviews

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Michigan
2 reviews
0 helpful votes
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Web site is nice!
November 9, 2018

I just order so I can't say how the glasses are just yet, but I really liked the website and the feature that allows me to try them on.

Date of experience: November 7, 2018
Arizona
1 review
0 helpful votes
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Very good service
November 9, 2018

I will always use eyebuydirect, always very good service, good selection, and fast delivery. I have been using eyebuydirect for years.

Date of experience: November 7, 2018
Pennsylvania
1 review
0 helpful votes
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There are many options, priced well. Great to be able to see how the glasses look prior to purchasing. Ease of use for sorting to find what I liked.

Date of experience: November 6, 2018
California
1 review
0 helpful votes
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Fantastic
November 9, 2018

The person that helped me was fantastic, she was very patient with me, this was my first time to us eye buy direct. I will tell all my friends about eye buy direct.

Date of experience: November 6, 2018
Virginia
2 reviews
0 helpful votes
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Have used this company now for my last 3 pairs of glasses. Could be a little faster turnaround but overall I wouldn't go anywhere else.

Date of experience: November 6, 2018
Ohio
1 review
0 helpful votes
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Love this site
November 8, 2018

The only time I have had a problem with this site is when I ordered prescription sunglasses. They never came :(

Date of experience: November 5, 2018
Indiana
3 reviews
0 helpful votes
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This is my fourth pair ordered and they have all been great. Now I have glasses for all occasions. I am totally pleased with the product and the help has been outstanding. Just ordered a pair of sunglasses.

Date of experience: November 5, 2018
Hawaii
1 review
0 helpful votes
Follow Earl Y.
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Ordered two pairs of glasses with premium features for much less than I would have paid at my Optometrist office.

Date of experience: November 5, 2018
Maine
1 review
0 helpful votes
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Great Option For Kids
November 7, 2018

My daughter is new to having to wear glasses. She lost hers the second week of having. Thanks to this web site I was able to purchase another pair without breaking my bank account.

Date of experience: November 5, 2018
Wisconsin
1 review
0 helpful votes
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I have never had an issues with my glasses from EyeBuyDirect. I always recommend to all my friends if they are looking to get new glasses.

Date of experience: November 5, 2018
Alabama
1 review
0 helpful votes
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Giving another try
November 4, 2018

Returned two pair of glasses that did not have the right lens. Returned late due to moving addresses.

Date of experience: November 3, 2018
Indiana
1 review
0 helpful votes
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Best way to purchase glasses through EyeBuyDirect is to pick up a prescription from a pharmacist and try on glasses in person at a local glasses shop to find your size and style. Selection on the website is very affordable but somewhat limited. Also would like to see them improve the try-on feature on their website.

Date of experience: November 3, 2018
New Jersey
1 review
0 helpful votes
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Awesome website
November 4, 2018

Such a great job competing with designer styles. I have been looking for a pair or round frames for a while and was really close to purchasing a pair of Tom Fords but the price was

Date of experience: November 3, 2018
France
1 review
0 helpful votes
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Just just the company people, for god's sake they do it right, serve you in a way that reminds me of days gone by, and they do it wit a price tag that doesn't send one into sticker shock.

Date of experience: November 3, 2018
Texas
1 review
0 helpful votes
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Very easy process
November 4, 2018

I'm super excited waiting on them to get here... also very convenient to do at home easy just now waiting

Date of experience: November 3, 2018
Texas
1 review
0 helpful votes
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Greatest
November 4, 2018

Awesome deals, styles, & colors. Eye glass buying should always be this easy and convenient. Looking forward to when eye exams are just as easy.

Date of experience: November 3, 2018
California
1 review
0 helpful votes
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WOW!
November 4, 2018

Buying new glasses has been very stressful and cumbersome. This was extremely easy. Just hope the glasses look as good on me as they do on my photo. Thanks for the painless help.

Date of experience: November 2, 2018
Georgia
1 review
0 helpful votes
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Awesome service.
November 4, 2018

I love the ease of the website and the sizing options! Eyebuydirect has TONS of frame options and made it so easy to get new glasses!

Date of experience: November 2, 2018
Texas
1 review
0 helpful votes
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Blown away
November 4, 2018

My expectations were pretty low considering the low price and ease of ordering. I got my glasses within 10 days, they fit great and look pretty cute!

Date of experience: November 2, 2018
Oregon
1 review
0 helpful votes
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Continue to shop here!
November 4, 2018

I like their styles. The arm haedware on every single pair of mine have broken. I have purchased less than a dozen pairs. I simply like the styles, price and the fact that they keep my order history and prescription. That makes the ordering process easier.

Date of experience: November 2, 2018