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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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Customer service team was very responsive and the website was easy to use. The prices are great. Can't wait to get the product to measure fit and feel.
Love that you can upload a photo to do the pseudo-try on but it's never fully accurate so I just ordered a pair feeling very uncertain whether I'll like them in person. Would be great if there were a home try-on that doesn't require purchase with prescription. But I appreciate the photos from diff angles, measurements and so on, and the favoriting option helps narrow down. I've bought multiple glasses from EyeBuyDirect so they're definitely doing something right.
This site has a good selection of frames and you can even see how they will look on you before you buy. Nice selection of options as well.
So much cheaper and easier than going to the optometrist, which I went today and decided I can live with, seeing blurry.
I have ordered from them in the past and never had an issue with them at all. I will continue ordering from them i honestly with they provided free shipping
I like this site a lot.
Really decent styles and the prices are insanely low.
I was somewhat sceptical about buying online but you can see the glasses on your face and as I said the prices are insanely.
I can't wait to get my new glasses.
I have bought one frame in Readers which I am happy with. When I went to order a pair of progressives, I continued to receive a message that the frames cannot be made for progressives. And it provided a link to all of the frames that are capable of making into progressives -- and the frames I want are on that list.
I sent an email and did get a response fairly quickly, but given the same link to the same list. So I was left frustrated.
But I do love the selection of frames, especially a pretty large number of larger sized frames, as that is what I like.
I decided to try again with the progressives, and it seems that when I removed just the "two PD" and left it at one PD, I was able to place the order. Doesn't make sense to me, but I did place the order and will see if the lenses work. If not, I'll send them back.
Hello,
We would like to apologize for the trouble and frustration that you experienced with EyeBuyDirect.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at [email protected].
Thank you and have a great day!
I am super happy you exist. I need glasses, but I do not care if it has Richard Simmons or some celebrity's name tied up in it. To pay gobs of money for that is pure tomfoolery and churlishness. Thanks for taking care of that task with ease! A+ See ya round. HA
KLH
I was helped and my salesperson was patient and thorough and completely knowledgeable. I will happilly recommend EyeBuyDirect to all who read this.
Order process was great... waiting for delivery - good experiences made in the the past. I'm looking to receive my order.
I have several pairs of glasses from this website, my daughter has a pair as well. I absolutely love these glasses. I get compliments regularly. They're super cute and cheap. These are the lowest prices I can find.
I absolutley love the selection of frames and the quality is fantastic.
I just purchased my 3rd pair for $9. Can't beat the price and the quality.
I shopped here due to the deal with American express and the wide variety of choices. There is a character count on reviews and i dont like that.
The site is very user friendly and well organized. It's very easy to filter results to find styles I'm interested in. I've made 3 purchases from this site because of the great discounts and high quality products. I plan to make more purchases in the future.
This was an easy sight to navigate. I love that coupons were offered. And the prices were fair. I would recommend buying glasses here online rather than the pricey glasses at a store.
This site always has really great frames and lenses at really low prices. They usually have sales, and if there aren't any at the moment, they have a great year-round student discount with UniDays.
A decent choice of frames, all common lenses and multiple upgrade options; all of which are cheaper than other places
I recommend EyeBuy Direct to my friends all the time. Some have even started buying here. I change my glasses every year and with EyeBuy Direct I can now change more than once because prices are spectacular. The website is super user friendly and the fit and quality of the frames is great!
The web site makes it easy to filter the styles and find the one you're looking for. I love being able to order glasses online. Some of the styles and options cause a big jump in price for some reason, but at least for the basic options the price is very reasonable.
My first pair was excellent! Better than the high end fast paced eye place! I will order from eyebuy direct from now on!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Al,
Thank you so much for your honest review.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at [email protected].
Thank you and have a great day!