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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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It was a very smooth and easy transaction. The site is easy to use and has quality choices in frames. Can't wait to receive my glasses! Thank you
I LOVE the sunglasses option. I love this website! You always please me with your options and prices.
I've shopped almost for everything online, first time to do it for Rx glasses, and being extremely easy.
Can't wait to see the glasses
Thank you
Very easy and reliable! This is my second pair of glasses from this company (my kids broke my first pair). The process to order is quick and easy, even a caveman could do it!
Very happy with previous business. They have a very good selection of glasses. Something for every taste.
Great prices, easy to use the website. Just put in your information from prescription and you're done!
My experience with eye but direct was wonderful. The glasses buying process was quick, easy and cheap. What more could you ask for?
Love it. Great price.
Never again over paying.
I recommended to everyone I know.
Can order 7 glasses for every day of the week.
I have always loved the eyeglasses I've purchased. High quality / excellent lenses and current styles!
Vince went beyond... to assist me. Because of him, I'm very satisfied
My online chat with Vince was awesome. His service, knowledge and patience was outstanding.
I love love loveeeeee their glasses! I was nervous at first when I ordered my first pair but they are strong quality and at a beyond good price. I just ordered two more pairs and on top of that their selection is huge!
I have ordered many glasses off this site now. I love how fast and easy it is, and they always come in fairly quickly! The prices are amazing compared to what I was paying.
I have never had problems with this company. Even when I had a pair of eyeglasses break, they sent me a new pair within the week. And all I had to do was send them a picture of the broken pair.
The website had plenty of styles to choose from with dimensions to ensure confidence in your purchase. Looking forward to these glasses!
I received my 2 pairs of progressive bifocals(one pair with transition lenses as well) at the early side of the 2-3 week window. I was thrilled and they looked even better than the 360-view app on the website. Thank you for making my first pairs affordable, prompt, and stylish!
Incredible easy to order. I love how clear all of the pictures are and how there are multiple angles of the models wearing the glasses. I can't wait for them to come in! And the price point is about 1/3 of what it usually costs me to get glasses. I'll definitely be purchasing glasses more often instead of spending 4 years with the same glasses. Scratches and stretched out doesn't work for me. Happy to be a first time EyeBuyDirect user and looking forward to returning!
A great money effective way of buying glasses for our daughter. Although the first pair broke within a month, our 2.5yo has also broken much more expensive frames. Am having another go, this time with a smaller frame. Still 1/5 of the price to ship to new zealand even with the $25usd ups shipping charge.
This is my first glasses I bought. So i can't tell yet, about the product but i have great reviews from my friends and family.
When getting to the check out stage its confusing when you click your payment option it doesn't direct you to put in your card information.
Straight lenses are very affordable. Bifocals started to get pricey. Too many lens types couldn't accommodate bifocals. I had to go through the process 3 times to find a pair that would work. A bit frustrating.
Hello Scott,
We would like to apologize for the trouble and frustration that you experienced with EyeBuyDirect.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at [email protected].
Thank you and have a great day!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Olivia,
We would like to apologize for the trouble and frustration that you experienced with the website.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at [email protected].
Thank you and have a great day!