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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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I have used this company since 2009. I have had 24 orders. My prescription has changed often as I have end stage glaucoma and had radial keratotomy many years ago. I have had wonderful service from this company, They have refunded when prescriptions just did not work for whatever reason. They have been wonderful to work with. I have been very pleased with the quality of the workmanship and frames and of course the price has been terrific. Yesterday, I was buying two pairs in the same frames and had to call for help maneuvering the website. The first fellow I talked to was very patient and helpful. I decided later to have bifocals put in one pair but not in the other. By then I was in a huge time crunch, but I had already spent so much time with the order that I didn't want to leave it and perhaps lose everything I had done, so I called back. I ecplained to the lady that I had everything done, I just wanted to put bifocals in one pair and couldn't figure out how to do that online. She immediately started to quiz me and up sell me. I explained that I had to leave in 15 minutes, but she continued to do that. I explained again that I had already done everything the way I wanted it done, that I had spent a lot of time on it. By then there was irritation in my voice and I asked her to just help me do what I wanted to do. She did, but that is the first time I've ever had someone do that with this company. Maybe they're having a contest or something. There must be some pressure from somewhere to up sell. I will not stop using them. They have been so good to work with me over the years. I know there's more competition out there, by far, than when I first discovered them. Prices have dropped significantly in many settings for glasses. I hope this doesn't change the company and the way they have always dealt with their customers.
This was my first time ordering and I got to the part to enter the prism but was unsure how to enter it. I called customer service and she was able to helphelp.
I love this site and their prices. I was shopping online one day and didn't buy the glasses immediately. The next day I went back to my shopping cart and the discount was no longer available. But luckily there was a new code that I could apply! I got the ones I wanted for an AMAZING price.
Giving this company another chance, Please make sure these glasses, DO'NOT GIVE ME MIRROR GLASSES... Thank you, only a light blue shade Please
Thank you
Deanna Snyder
*******024
I have order a pair for myself and I'm very satisfied. This pair is for my husband. I will be ordering more.
Can't wait till my glasses arrive website was easy to use. Person online was very helpful. I already recommended website to others.
I love trying on all the glasses I want. The prices are amazing. Everyone should buy their glasses from Eyebuydirect. The quality is awesome. I paid 302.00 for a pair of glasses at my eye doctors and see better with the glasses I bought at Eyebuydirect. You have to try it.
This is the first time I've ever ordered classes online and it was a fairly easy process. The videos we're very helpful for measuring pupil distance and learning how to read prescription.
Awesome website! Eyebuy direct has allowed me to save hundreds on eye glasses that I would have totally spent had gone with my traditional optometrist!
Very easy to order with great quality product. I have made this my permanent spot to buy my daughter's glasses. She loves browsing the site and picking out the perfect frames for her style9. I highly recommend this site for all parents who need to purchase multiple pairs of glasses for their kids. There is a plethora of frames to choose from with tons of affordable prices.
I have been buying our family's glasses for several years through eyebyudirect.com. The quality is great, the website is easy to use, and the prices can't be beat! If you need glasses, this is a great way to go!
Had my last eye glasses for over two years and they worked great, needing a new pair and came back to EYEBUYDIRECT.
Decent selection of frames, great prices and so far the glasses I have ordered from them have all been very good
Only time will tell but I love this website. It was clear, easy to use and good selection. I cant wait to get my first pair. If all goes well I will order several more!
Best prices. Many different styles for all the ins and outs. Different colors, different features, different sizes(S, M & L). Super simple layout and easy to do yourself. Lots of information. Frames from $9-$70, for your broke people and your slurgy people(or someone like me, my bf is buying them for me with no spending limit, really) so I got some for $9 and some for $35. One of them has the light adjusting feature and it's my first time trying that so I'm very excited! They also come in these cute recycled material boxes and little bags, with an informational brochure as well! And today I got 20% off lenses and 30% off frames! An amazing deal. I'm always happy when using EBD!
I have been customer for years. Would not consider any other online eyewear Co. Customer service is awesome. Very polite, clear speech, patient, professioal and exceptionally helpful.
I spoke to a call center over and over. They took my payment. I was waiting for weeks. I tried to contact corporate. Which is impossible. Worst experience ever. They have my money for weeks now. They did send an email on Feb 12 asking for payment. Or course I disregarded It because I new the money left my account. So they have my money and now are asking me about my "Prism" which I gave over the phone weeks. This seemed like such a great deal with great styles etc. It's a nightmare that is STILL unresolved. Sorry but I must be honest. I hate to say these things in a review. Jeff sibille
The gentleman I spoke with was very helpful and made ordering easy and simple. Looking forward to getting my new glasses. This sight saved me a lot of money. And customer service gave me a coupon code to save even more. Thank you
This is super cool that I can upload a picture of my face and try on the glasses! Also, I love that I can buy a stylish pair of glasses that will protect my eyes! As a doctoral student and administrator, I get a ton of screen time. I want to save my eyes for the life I live outside of work and extend my health. Thank you! Will update once my order comes in!
Great price and very easy to use their website.
Will use again in the future. Nice selection of frame styles
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jeffrey,
We would like to apologize for the troubles and frustration that you experienced with EyeBuyDirect.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at [email protected].
Thank you and have a great day!