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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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Awesome website! Eyebuy direct has allowed me to save hundreds on eye glasses that I would have totally spent had gone with my traditional optometrist!
Very easy to order with great quality product. I have made this my permanent spot to buy my daughter's glasses. She loves browsing the site and picking out the perfect frames for her style9. I highly recommend this site for all parents who need to purchase multiple pairs of glasses for their kids. There is a plethora of frames to choose from with tons of affordable prices.
I have been buying our family's glasses for several years through eyebyudirect.com. The quality is great, the website is easy to use, and the prices can't be beat! If you need glasses, this is a great way to go!
Had my last eye glasses for over two years and they worked great, needing a new pair and came back to EYEBUYDIRECT.
Decent selection of frames, great prices and so far the glasses I have ordered from them have all been very good
Only time will tell but I love this website. It was clear, easy to use and good selection. I cant wait to get my first pair. If all goes well I will order several more!
Best prices. Many different styles for all the ins and outs. Different colors, different features, different sizes(S, M & L). Super simple layout and easy to do yourself. Lots of information. Frames from $9-$70, for your broke people and your slurgy people(or someone like me, my bf is buying them for me with no spending limit, really) so I got some for $9 and some for $35. One of them has the light adjusting feature and it's my first time trying that so I'm very excited! They also come in these cute recycled material boxes and little bags, with an informational brochure as well! And today I got 20% off lenses and 30% off frames! An amazing deal. I'm always happy when using EBD!
I have been customer for years. Would not consider any other online eyewear Co. Customer service is awesome. Very polite, clear speech, patient, professioal and exceptionally helpful.
I spoke to a call center over and over. They took my payment. I was waiting for weeks. I tried to contact corporate. Which is impossible. Worst experience ever. They have my money for weeks now. They did send an email on Feb 12 asking for payment. Or course I disregarded It because I new the money left my account. So they have my money and now are asking me about my "Prism" which I gave over the phone weeks. This seemed like such a great deal with great styles etc. It's a nightmare that is STILL unresolved. Sorry but I must be honest. I hate to say these things in a review. Jeff sibille
The gentleman I spoke with was very helpful and made ordering easy and simple. Looking forward to getting my new glasses. This sight saved me a lot of money. And customer service gave me a coupon code to save even more. Thank you
This is super cool that I can upload a picture of my face and try on the glasses! Also, I love that I can buy a stylish pair of glasses that will protect my eyes! As a doctoral student and administrator, I get a ton of screen time. I want to save my eyes for the life I live outside of work and extend my health. Thank you! Will update once my order comes in!
Great price and very easy to use their website.
Will use again in the future. Nice selection of frame styles
It is quick and easy to use. It helps determine the size best for you nd great feature of trying on the glasses before purchasing via photo. I do wish they had more selection on smaller frames though
Hello Tiffany,
We would like to apologize for the troubles and frustration that you experienced with EyeBuyDirect.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at [email protected].
Thank you and have a great day!
Ordered glasses from this site a few weeks ago. They shipped out within a reasonable amount of time and are absolutely perfect. Ordering online was easy. Most affordable prices out there. Just ordered another pair.
Literally the most stylish and affordable glasses anywhere. Love it! Always impressed with the current styles and frames they make available, and I always find a couple pairs I want to purchase. And it wont ruin your wallet!
Its the first time using this business. Very easy to use step by step. I'd recommend this site to all my friends and family.
Ordering is super simple. You can 'measure' the glasses you buy with an uploaded photo of yours. I once mentioned that my last glasses felt a little flimsy in a review and was promptly contacted that I get full credit to buy another pair of glasses.
Just ordered my 5th pair of glasses.
I am so impressed with how fast, smooth, and simple EyeBuyDirect works! I am excited for the new glasses!
I can't believe how easy this is and the prices are amazing! I just got glasses for myself, my wife and my son. We even got a number of premium features and paid less than half of what my wife was quoted at Kaiser for just her glasses!
I have bought four pairs of glasses from eyebuydirect. I did buy one pair, that I had an issue with, and eyebuydirect refunded 100% of my purchase price, and the return process was very easy. All the other glasses were totally satisfactory.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jeffrey,
We would like to apologize for the troubles and frustration that you experienced with EyeBuyDirect.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at [email protected].
Thank you and have a great day!