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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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The sunglasses I bought were significantly cheaper than through the local LensCrafters, even with my vision insurance. Plus, EyeBuyDirect seems to have a better selection of glasses sizes.
Were still kind of pricey they are flimsy hope they last a litt
One eye is extremely nearsighted and my other eye is extremely farsighted and I appreciated that you reached out to me to verify my order before just filling it. Thank you!
I had a terrible experience with GlassesUSA after waiting 2 months and no glasses. I needed glasses fast as my contacts were irritating my eyes... ordered 2 day eligible frames and shipping and had glasses on my doorstep the next day. I am thrilled, i'll buy again from this company with no hesitation! Thank you for delivering what you promise.
I love EyeBuyDirect! Super convenient, great value and excellent service every time! Thanks again!
My favorite site to purchase glasses! Great price, and the try on feature online has not failed me yet!
I am absolutely in love with this site. It's easy to navigate and their products are such high quality. I've gotten the cheaper frames and the more expensive and I've been satisfied with both! Super happy
Thanks! Love my glasses and at such a good price you can't beat it
I am interested glasses a website on eyebuydirect's look pretty beautiful Woodrow glass I wear glass brighter.
Great selection with the best prices. I highly recommend this company.
Great quality frames and lenses, arrived in a timely fashion and I'm overall very happy with what I paid for and received.
Wish there was more options available for frames
I was skeptical about buying my glasses online. But the experience was easy and my glasses are perfect!
The style of the glasses are as I expected. The transition I chose were the super dark transition and they ARE super dark, I love it!
There's only a very small range on the lens where my close up vision (reading) can be used, and I think you should offer the wider range of viewing (reading), which has been available for the past couple of years. This is the only reason I gave a 4-star review. This is a 5-star review for those who do not need the wider viewing area.
Nice job EyeBuyDirect.
I have ordered 3 pairs of glasses in the last 3 months, and they are all amazing quality. I have never ordered online before (and have never paid less than $200 for glasses before) and these far surpassed my expectations. I tried other sites and had to return the glasses because they were so cheap... these feel as good as my $400 pairs.
The process of purchasing and finding the right pair of glasses is so simple. Love the products I purchased.
Great option in the times of coronavirus when you can't go into the eye doctor.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

