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business logo of Eyebuydirect

Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,668
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,989 reviews

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Florida
1 review
0 helpful votes
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Good quality
June 30, 2020

Love my new pair of glasses, fast shipping and good quality. I will be ordering more.

Date of experience: June 30, 2020
California
1 review
0 helpful votes
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I love this website
July 30, 2020

They took a little longer but it was worth the wait

Date of experience: June 30, 2020
California
1 review
0 helpful votes
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Great prices, great options
June 30, 2020

The prices are great for what you get! I needed prescription sunglasses and they would have been probably $200 or more dollars from my Eye Doctor. I spent about $35 on EyeBuyDirect. Just got the glasses yesterday and they are so cute. Very happy with my purchase!

Date of experience: June 30, 2020
Maryland
1 review
0 helpful votes
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Great prices and products
June 30, 2020

I ordered 2 pair of glasses and a pair of sunglasses and still paid less than I have previously for just 1 pair from using my insurance. This is my 2and order from the site and both times did not disappoint.

Date of experience: June 30, 2020
Florida
1 review
0 helpful votes
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Third pair
June 30, 2020

I liked the glasses so much I now have a third pair

Date of experience: June 30, 2020
Virginia
1 review
0 helpful votes
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JerryWanda
June 30, 2020
Updated review

Excellent shopping experience, my glasses were perfect, however, my wife's lenses are not working as the vision is blurry. Going back to Dr office to get the prescription checked and will update with results.

Date of experience: June 30, 2020

3rdD PAIR I've have gotten from EyeBuyDirect for myself...
June 16, 2020
Previous review

3rdD PAIR I've have gotten from EyeBuyDirect for myself and my family! Easy to use website with affordable prices!

Date of experience: June 15, 2020
Ohio
1 review
0 helpful votes
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July 30, 2020

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Date of experience: June 30, 2020
Arizona
1 review
0 helpful votes
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Very good glasses and inexpensive
June 30, 2020

It was easy to find glasses at all kinds of prices, shapes and sizes. Compared to the larger chains and even in network options, this was so much cheaper and easy. Quality of the frames is wonderful and look great.

Date of experience: June 29, 2020
Arizona
1 review
0 helpful votes
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This was my 2bd purchase from eyebuydirect. Frames are very inexpensive. They aren't cheap, they're just inexpensive. Haven't had any issues out of 3 sets of eyeglasses. Thanks so much!

Date of experience: June 29, 2020
California
1 review
0 helpful votes
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Yay!
June 30, 2020
Updated review

Eyebuy has been my only online desination for eyewear since 2013. Loved them from the outset and still do.

Date of experience: June 29, 2020

Eyebuy has been my only online desination for eyewear...
June 17, 2020
Previous review

Eyebuy has been my only online desination for eyewear since 2013. Loved them from the outset and still do.

Date of experience: June 16, 2020
Indiana
1 review
0 helpful votes
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It's good but hard to get use to.
June 30, 2020

I'm very satisfied with the price and the shipping was okay but my glasses were not what I was hoping for

Date of experience: June 29, 2020
Texas
1 review
0 helpful votes
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Like selection - instructions on trying on - printable mm scale for measuring PD and the pretty pink glasses I just ordered!

Date of experience: June 29, 2020

Like selection
June 20, 2020
Previous review

Like selection - instructions on trying on - printable mm scale for measuring PD and the pretty pink glasses I just ordered!

Date of experience: June 20, 2020
Ohio
1 review
0 helpful votes
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Love my new glasses!
June 30, 2020

Easy to shop and quick to shop. Great quality. I will be back!

Date of experience: June 29, 2020
New York
1 review
0 helpful votes
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New glasses
June 30, 2020

This was easy and the price was great. I just got them so I'm still adjusting to them so I can't speak for down the road. For now, though, I have no complaints!

Date of experience: June 29, 2020
Illinois
1 review
0 helpful votes
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Ordered dimming glasses that dont dim
July 29, 2020
Updated review

I ordered a pair that are supposed to darken in sunlight. I was charged extra for it and the glasses do not darken

Date of experience: June 29, 2020

They showed me frames on my search that did not fit...
June 18, 2020
Previous review

They showed me frames on my search that did not fit my prescription.

Date of experience: June 17, 2020
Utah
1 review
0 helpful votes
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Great pair of sunglasses!
June 29, 2020

Excellent design and very good polarization, after trying them on, on this bright Summer day. After submitting my order, I thought the frame may be too narrow for my face, but pleasantly surprised after receiving the pair that they are the perfect size I wanted.

Date of experience: June 29, 2020
Washington
1 review
0 helpful votes
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Good product
June 29, 2020

Delivered quickly with no damage and glasses came with a pouch to hold them. Excellent service.

Date of experience: June 29, 2020
California
1 review
0 helpful votes
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Awesome!
June 29, 2020
Updated review

It was very easy to use. I absolutely love my glasses they fit me perfectly in every way!

Date of experience: June 29, 2020

It was very easy to use
June 19, 2020
Previous review

It was very easy to use

Date of experience: June 19, 2020
Florida
1 review
0 helpful votes
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New glasses
June 29, 2020

So excited about my new glasses! They came in quickly and my prescription is correct!

Date of experience: June 29, 2020
Florida
1 review
0 helpful votes
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Great glasses
June 29, 2020
Updated review

Took just a few minutes to get oriented but after that it was all very convenient. Site took me through all the steps and made it quite easy. Hope the glasses turn out as well!

Date of experience: June 29, 2020

Took just a few minutes to get oriented but after that...
June 20, 2020
Previous review

Took just a few minutes to get oriented but after that it was all very convenient. Site took me through all the steps and made it quite easy. Hope the glasses turn out as well!

Date of experience: June 20, 2020