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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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Love my new pair of glasses, fast shipping and good quality. I will be ordering more.
They took a little longer but it was worth the wait
The prices are great for what you get! I needed prescription sunglasses and they would have been probably $200 or more dollars from my Eye Doctor. I spent about $35 on EyeBuyDirect. Just got the glasses yesterday and they are so cute. Very happy with my purchase!
I ordered 2 pair of glasses and a pair of sunglasses and still paid less than I have previously for just 1 pair from using my insurance. This is my 2and order from the site and both times did not disappoint.
I liked the glasses so much I now have a third pair
Excellent shopping experience, my glasses were perfect, however, my wife's lenses are not working as the vision is blurry. Going back to Dr office to get the prescription checked and will update with results.
3rdD PAIR I've have gotten from EyeBuyDirect for myself and my family! Easy to use website with affordable prices!
It was easy to find glasses at all kinds of prices, shapes and sizes. Compared to the larger chains and even in network options, this was so much cheaper and easy. Quality of the frames is wonderful and look great.
This was my 2bd purchase from eyebuydirect. Frames are very inexpensive. They aren't cheap, they're just inexpensive. Haven't had any issues out of 3 sets of eyeglasses. Thanks so much!
Eyebuy has been my only online desination for eyewear since 2013. Loved them from the outset and still do.
Eyebuy has been my only online desination for eyewear since 2013. Loved them from the outset and still do.
I'm very satisfied with the price and the shipping was okay but my glasses were not what I was hoping for
Like selection - instructions on trying on - printable mm scale for measuring PD and the pretty pink glasses I just ordered!
Like selection - instructions on trying on - printable mm scale for measuring PD and the pretty pink glasses I just ordered!
This was easy and the price was great. I just got them so I'm still adjusting to them so I can't speak for down the road. For now, though, I have no complaints!
I ordered a pair that are supposed to darken in sunlight. I was charged extra for it and the glasses do not darken
They showed me frames on my search that did not fit my prescription.
Excellent design and very good polarization, after trying them on, on this bright Summer day. After submitting my order, I thought the frame may be too narrow for my face, but pleasantly surprised after receiving the pair that they are the perfect size I wanted.
Delivered quickly with no damage and glasses came with a pouch to hold them. Excellent service.
It was very easy to use. I absolutely love my glasses they fit me perfectly in every way!
So excited about my new glasses! They came in quickly and my prescription is correct!
Took just a few minutes to get oriented but after that it was all very convenient. Site took me through all the steps and made it quite easy. Hope the glasses turn out as well!
Took just a few minutes to get oriented but after that it was all very convenient. Site took me through all the steps and made it quite easy. Hope the glasses turn out as well!
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

