Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Eyebuydirect

Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
See all photos
How would you rate Eyebuydirect?
grey stargrey stargrey stargrey stargrey star

Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,667
value
5,189
shipping
5,189
returns
132
quality
5,292
This company does not typically respond to reviews

Instant Feedback

244,957 reviews

We monitor reviews for authenticity

Oklahoma
1 review
0 helpful votes
Follow Luis V.
Unfollow Luis V.
Share Review
Report Review

Good Experience
July 1, 2020

Everything was great! The only con were the frames. They feel somewhat low quality. I hope they last.

Date of experience: July 1, 2020
New York
1 review
0 helpful votes
Follow Jaz U.
Unfollow Jaz U.
Share Review
Report Review

Review
July 1, 2020

Good

Date of experience: June 30, 2020
New Jersey
1 review
0 helpful votes
Follow Karen V.
Unfollow Karen V.
Share Review
Report Review

Love my glasses
July 1, 2020

I was so excited to receive my glasses, and I was not disappointed, loved the whole experience.

Date of experience: June 30, 2020
Florida
1 review
0 helpful votes
Follow Donald F.
Unfollow Donald F.
Share Review
Report Review

Good
July 1, 2020

Goid

Date of experience: June 30, 2020
Oklahoma
1 review
0 helpful votes
Follow Ivory X.
Unfollow Ivory X.
Share Review
Report Review

I've been buying my glasses here for over 7 years and I've never been disappointed! Thank you!

Date of experience: June 30, 2020
Louisiana
3 reviews
0 helpful votes
Follow Craig A.
Unfollow Craig A.
Share Review
Report Review

Great service!
July 1, 2020

Very easy to navigate the site and order glasses. Processing times and shipping are very fast! Glasses are very nicely made and comfortable, lenses are very clear!

Date of experience: June 30, 2020
California
1 review
0 helpful votes
Follow Rachel W.
Unfollow Rachel W.
Share Review
Report Review

Great find!
July 1, 2020

Great site. Glad I was able to buy some cute glasses without the exorbitant price. The lenses are perfect.

Date of experience: June 30, 2020
DO
1 review
0 helpful votes
Follow Veronica N.
Unfollow Veronica N.
Share Review
Report Review

Awesome
June 30, 2020

Finding glasses that not only fit perfectly, but have my own name, has been an awesome experience... And not only for me, but also my son that has his own pair now!

Date of experience: June 30, 2020
Georgia
1 review
0 helpful votes
Follow Robert C.
Unfollow Robert C.
Share Review
Report Review

Being able to see again
June 30, 2020

Everything from Eyebuydirect was very easy and quick to accomplish.

Date of experience: June 30, 2020
Utah
1 review
0 helpful votes
Follow Elaine P.
Unfollow Elaine P.
Share Review
Report Review

The website was easy to use, and easy to "try on". The frame color with the "try on" version was a little darker than what the actual color is.

Date of experience: June 30, 2020
Pennsylvania
1 review
0 helpful votes
Follow Emily C.
Unfollow Emily C.
Share Review
Report Review

Happy Customer
June 30, 2020

The website was really easy to use and I appreciated the "Try It On" feature. I was also thrilled with how cheap the glasses were without having to sacrifice the quality of the product. I got one pair of prescription glasses and one pair of prescription sunglasses for only $80 and they both work great. I couldn't be happier!

Date of experience: June 30, 2020
Florida
1 review
0 helpful votes
Follow olga G.
Unfollow olga G.
Share Review
Report Review

Good quality
June 30, 2020

Love my new pair of glasses, fast shipping and good quality. I will be ordering more.

Date of experience: June 30, 2020
California
1 review
0 helpful votes
Follow Dulce C.
Unfollow Dulce C.
Share Review
Report Review

I love this website
July 30, 2020

They took a little longer but it was worth the wait

Date of experience: June 30, 2020
California
1 review
0 helpful votes
Follow Roberta M.
Unfollow Roberta M.
Share Review
Report Review

Great prices, great options
June 30, 2020

The prices are great for what you get! I needed prescription sunglasses and they would have been probably $200 or more dollars from my Eye Doctor. I spent about $35 on EyeBuyDirect. Just got the glasses yesterday and they are so cute. Very happy with my purchase!

Date of experience: June 30, 2020
Maryland
1 review
0 helpful votes
Follow Geneva Q.
Unfollow Geneva Q.
Share Review
Report Review

Great prices and products
June 30, 2020

I ordered 2 pair of glasses and a pair of sunglasses and still paid less than I have previously for just 1 pair from using my insurance. This is my 2and order from the site and both times did not disappoint.

Date of experience: June 30, 2020
Florida
1 review
0 helpful votes
Follow Edward A.
Unfollow Edward A.
Share Review
Report Review

Third pair
June 30, 2020

I liked the glasses so much I now have a third pair

Date of experience: June 30, 2020
Virginia
1 review
0 helpful votes
Follow Frank P.
Unfollow Frank P.
Share Review
Report Review

JerryWanda
June 30, 2020
Updated review

Excellent shopping experience, my glasses were perfect, however, my wife's lenses are not working as the vision is blurry. Going back to Dr office to get the prescription checked and will update with results.

Date of experience: June 30, 2020

3rdD PAIR I've have gotten from EyeBuyDirect for myself...
June 16, 2020
Previous review

3rdD PAIR I've have gotten from EyeBuyDirect for myself and my family! Easy to use website with affordable prices!

Date of experience: June 15, 2020
Ohio
1 review
0 helpful votes
Follow - K.
Unfollow - K.
Share Review
Report Review

-
July 30, 2020

-

Date of experience: June 30, 2020
Arizona
1 review
0 helpful votes
Follow Jay A.
Unfollow Jay A.
Share Review
Report Review

Very good glasses and inexpensive
June 30, 2020

It was easy to find glasses at all kinds of prices, shapes and sizes. Compared to the larger chains and even in network options, this was so much cheaper and easy. Quality of the frames is wonderful and look great.

Date of experience: June 29, 2020
Arizona
1 review
0 helpful votes
Follow Ishmund S.
Unfollow Ishmund S.
Share Review
Report Review

This was my 2bd purchase from eyebuydirect. Frames are very inexpensive. They aren't cheap, they're just inexpensive. Haven't had any issues out of 3 sets of eyeglasses. Thanks so much!

Date of experience: June 29, 2020