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Eyebuydirect

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,668
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,976 reviews

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Kentucky
1 review
0 helpful votes
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Cheap and cute
December 11, 2020

The glasses are cute, really like them and that they're affordable. But bc they're so cheap they're more on the fragile side so they don't last as long.

Date of experience: December 10, 2020
Nevada
2 reviews
0 helpful votes
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I'm a reoccurring customer
December 11, 2020

I've been buying from EyeBuyDirect for a couple of years due to the fact of their wide selection of round glasses (John Lennon/Hairy Potter). Communication with the company is great when there's a discrepancy with prescription or if they discontinued a frame. I will continue to purchase from EyeBuyDirect.

Date of experience: December 10, 2020
Texas
1 review
0 helpful votes
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Welcome
December 11, 2020
Updated review

Replacement blank frames should be made available faster.

Date of experience: December 10, 2020

Replacement blank frames should be made available faster
December 15, 2020
Previous review

Replacement blank frames should be made available faster.

Date of experience: November 15, 2020
Illinois
1 review
0 helpful votes
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Stylish and Affordable
December 10, 2020
Updated review

I love my new frames and especially like that they didn't break the bank!

Date of experience: December 10, 2020

Great discount!
November 15, 2020
Previous review

Great discount!

Date of experience: November 15, 2020
Pennsylvania
1 review
0 helpful votes
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Satisfied
December 10, 2020

Needed a back up pair of glasses & was told about this site, like the glasses & found one pair I extremely like, ordered & loved them since. Fit well & had many compliments.

Date of experience: December 10, 2020
Illinois
1 review
0 helpful votes
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Cant see
December 10, 2020
Updated review

Experience fine- but cannot see well out of glasses

Date of experience: December 10, 2020

Great!
November 15, 2020
Previous review

Great!

Date of experience: November 15, 2020
Illinois
3 reviews
0 helpful votes
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Eyebuy opinion
December 10, 2020

Ordered two pairs. I can get them cheaper at a local optical store but I get more choice at EyeBuyDirect. The only bad thing is you can't tell if they'll fit and if they don't you have to send back etc which is a pain. I have purchased 6 pair from here and been happy with most. The cheap frames break easily so I recommend buying the higher priced ones.

Date of experience: December 10, 2020
Washington
1 review
0 helpful votes
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Fantastic
December 10, 2020
Updated review

Easy and fun, worked out great and inexpensive for my daughter's first two pairs of glasses!

Date of experience: December 10, 2020

Easy and fun, can't wait to see if it works out
November 15, 2020
Previous review

Easy and fun, can't wait to see if it works out

Date of experience: November 15, 2020
Maryland
1 review
0 helpful votes
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Great Service
December 10, 2020

I loved my glasses and look forward to future purchases.

Date of experience: December 10, 2020
California
1 review
0 helpful votes
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Excellent Optics And Service
December 10, 2020

Easy to order, many modern stylish frames and economical pricing. EyeBuyDirect is my first choice when I need eyeglasses.

Date of experience: December 10, 2020
California
1 review
0 helpful votes
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Didn't match my prescription
January 9, 2021
Updated review

The frames were very nice but the glasses didn't match the prescription I provided. I eventually found the glasses I lost so I could compare them to the new glasses. Close but not the same. Since they are only for TV viewing I'm just going to keep them as backups.

Date of experience: December 10, 2020

Im not giving you feedback until i get my glasses
December 15, 2020
Previous review

Im not giving you feedback until i get my glasses

Date of experience: November 15, 2020
Virginia
2 reviews
0 helpful votes
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Great Works
December 10, 2020

I was totally satisified with my order and do believe these are the best I have ever had. After 56 years. Thanks

Date of experience: December 10, 2020
India
6 reviews
0 helpful votes
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It is very useful
December 1, 2020

I ordered heart shaped strawberry cake from ur site and it was amazing in taste... also it was decorated so creatively... thanks india cakes for providing me such an amazing delivery.

Date of experience: December 1, 2020
Pennsylvania
2 reviews
2 helpful votes
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They were happy enough to take my money then provide a fake tracking number. Each time I called or emailed I got a different story as to when and from where my glasses had shipped. NONE were true. Glasses never arrived by the "No later than" date.

Date of experience: November 30, 2020
Alabama
1 review
0 helpful votes
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Fast, easy, good price, glasses have spots on them that can't be wiped away from the anti glare and blue light filter. So I would recommend sticking with the basic lenses

Date of experience: November 27, 2020
Hawaii
1 review
0 helpful votes
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Love EyeBuyDirect
November 23, 2020

Great, fast, account remembered my prescription from years ago which is still the same now.

Date of experience: November 22, 2020
Arizona
2 reviews
12 helpful votes
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Super Easy
November 13, 2020

These glasses are awesome and you cant beat the price for quality glasses. I have been wearing glasses for 50 years and these are just as good as the glasses I paid 600.00 for. I also got them 2 days ahead of the estimated time. The web site was a breeze and the prescription what right on. I will defiantly recommend them all of my friends. I am always quick to make a review if its not what was expected, but this time they went above and beyond with customer service.

Date of experience: November 12, 2020
NL
10 reviews
17 helpful votes
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Everything was done in time, no delays and stress. This is exactly what I expect from any company. But in practice it is a great rarity.

Date of experience: October 26, 2020
Texas
1 review
0 helpful votes
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I ordered my glasses and they were on their way to my address. After much time had went by, they still had not arrived. I finally called and they got sent back to the factory and i asked them to tell me why and they said they had no clue. My adress and everything was correct so the lady said she would process the order again. I called back again a couple days later after receving no update and the man said that they should be shipped out that day HOWEVER i checked back two days later and they were still in the factory! So i called ONCE AGAIN today and the lady said that my glasses are still in the damn factory. She said they should be shipped soon ( like what is soon?) but now it will take them even longer to arrive. SO i kindly asked for expedited shipping because I CANNOT see or even drive right now. I really needed these glasses A LONG TIME AGO. All she said she could do was send a form to the factory basically telling them to hurry up. This whole thing has been such a hassle and i am really upset because i am practically blind right now and cant even leave the house without glasses. Its been almost a month since i ordered and i still have not received anything helpful or offered.
SO upset and dissapointed.

Date of experience: October 23, 2020
California
1 review
0 helpful votes
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The glasses look great and feel great. The try-on feature was pretty accurate, and the glasses look even better in person. There was a decent selection of the kind I wanted, and the prices are such a steal. The only thing was slow shipping, got my glasses a little bit after the 14 days as promised, and I never got an email that they shipped. Even though they assured me they were "in the last stage of quality check" for about a week, customer service was friendly and prompt at responding to emails.

Date of experience: October 19, 2020