On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Eyebuydirect, even during a pandemic, has remained consistent, fast delivery, and product is still decent quality. The glasses aren't high end looking or anything but the price is right. My son also has glasses from them and they hold up to a ten year old. I have bought about 6 or seven pairs and usually during sales, so prices have been pretty good.
I was given a great price for this glasses, they came quicker than I expected in perfect condition
I've ordered off them so many times because I just keep coming back for more. EBD quality is fantastic and the prices are so affordable. I have a very strong script and used to pay upwards of $500 for glasses at the optometrist. Now on EBD I pay roughly $140 for glasses that match the quality of those $500 ones. I keep coming back for more because of their quality, service and value and I am never disappointed!
The sizing is not correct. I had three frames total and although listed as different sizes, they were not at all. Trying to get help was an absolute nightmare, and once I decided to just get a refund, they kept offering other things after I repeatedly said I wanted to return the glasses. I shipped them back last week and I still haven't received my refund.
I love ordering my glasses through EyeBuyDirect. Their prices and quality of glasses are awesome! I love all the different styles. And my order always comes on time, and sometimes earlier. Highly recommend buying from this company!
I bought a pair of frames and the prescription was wrong. I had difficulty returning them. I got another pair and although t he prescription was correct, I didn't like the way the frames fit. They would not accept them as a return. You get what you pay for in the case of this company.
Great with the exception of trying to edit the lenses. I needed to add the correct pupillary distance but had to start completely over.
Great with the exception of trying to edit the lenses. I needed to add the correct pupillary distance but had to start completely over.
Bought a pair of glasses and within 90 days the arm fell off. I contacted them and was informed I had to pay to ship them back ($7). Not to happy with that but need the glasses. After 12 email (12!) is was told I had to pay $61 to get the glasses fixed. I asked to speak with an individual and they would not provide anyone to speak with. I'll never do business with them, other online companies will treat you much better.
Furious, paid for 2day shipping and was not informed until after completing my order frames/ prescription will take 7-14 buisness days to complete prior to shipping!
Confirmed through reviews normal delivery time is 7-14 buisness days.
Eyebuydirect, what did I pay for?
I bought from your website under the impression my eyeglasses would be completed and delivered in a 2day time frame. I Spent a total $205.00. SMH, eyebuydirect taking advantage of people during an epidemic. I work at the hospital and needed my glasses asap.
I only purchased from your website because you offered 2day delivery! Meaning order completed in a 2 day timeframe. I have no idea when my glasses will be completed or delivered because no tracking or completion date was provided. Ordered 8/24. I will be calling tomorrow to cancel my order.
If I could give negative stars I would. Made an order and paid the same day. They said my payment failed even though I sent proof it didn't. They won't refund me and said won't send my order until I pay again. Screw these crooks and take your business to (ganja-estates.com) those guys are great and outstanding will recommend them to every one (ganja-estates.com) is the best website ever trust me
The frames claimed to have spring hinges. There was no spring in the hinge. My 3 for $20 dollar reading glasses from Costco have spring hinges. These $70 frames do not. They were totally unable to come up with a satisfactory replacement frame. Now I have to ship these back and wait for a refund. A total waste of time. It took about a month to get the glasses and it will probably take an equal amount of time to get my refund. Shop local so that you can see what you are getting.
The glasses are fine, but if you have to return something, be ready to lose whatever discount you may have received. For example, if your bill was $130 and the discount was $30, and your refund should be $50 for returning one product, they'll give you $20 back. You end up just overpaying for everything else, which actually makes it more expensive than if you were to just buy it on its own.
This is a reorder and although I could not reorder by just clicking reorder, your associate was extremely helpful on the phone.
This is a reorder and although I could not reorder by just clicking reorder, your associate was extremely helpful on the phone.
Myflightsearch is my preferred website for booking flight tickets. The fares are competitive and their service us realy good.
I've purchased eyeglasses on EyeBuyDirect many times and my experience has always been stellar. The first pair of glasses I bought, the arm fell off just prior to a year of purchase. I emailed customer service, and they were able to replace my glasses no questions asked. I only had to pay the $5.95 delivery charge and it was shipped immediately. I've purchased two other times afterwards and the experience was easy, quality solid, and shipping was fast.
I bought two pairs of blue light filtering glasses and I started getting headaches from them. I *******@eyebuydirect to ask them to send me their spectral report of the glasses, since I wanted to make sure they are filtering the correct type of blue light. The company acknowledged they do not have a report, so they have no science to back up their effectiveness. I requested a full refund and I was given my money back immediately. It looks like they want to keep it very private that they have no science to prove that their glasses work. I am glad I got my money back, since the glasses seemed to be just for looks. Any dollar store glasses can do that! Just sharing my experience so people don't buy these thinking that they are actually gonna help. Just request the report. You will see they are fake!
I love the variety and ability to make choices for me and my family from home. And the customer service is out of this world. I've been shopping with eyebuydirect for years now. I love the simplicity.
I ordered new glasses from EyeBuyDirect. Nice lenses too. I got the Botanist in black. I got blue light protection on my lenses and I can really feel the difference, They were a really good price and are of really good quality. I'll be coming back the next time I have a new prescription. Totally Loved the my glass. Looked it awesome
I have nothing but compliments to give. The glasses I bought are AMAZING. The quality for the price is out of this world. My glasses that I got were very sturdy and the lense itself was glass which beats $100 for plastic at the doctor's office. Idk what they do different but my prescription that was delivered was CRYSTAL clear. Even with my eye doc glasses the prescription seems a little bit blurry, even tho it's the exact same thing. With blue light protection and everything it only cost me around $40. Everything from the checkout process to delivery was A+ I'll definitely be ordering again
Really easy and the website works great!
Caught a great sale and now I have two pairs of glasses. So excited!
Caught a great sale and now I have two pairs of glasses. So excited!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members