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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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I love the fact that I can try on the frames. It was very easy to find what I was looking for, & I am very happy with the quality!
I've ordered several times and this was the fastest I've ever received them. The only reason I gave the product 4 stars was they are a little small for my 10 yr old son, next time I won't get kids for him.
Muy buena, nunca me había contactado con servicio al cliente y fueron muy amables y eficientes a pesar de la barrera del idioma.
My first time buying glasses online and it was super easy
My glasses fit perfect too. Will be buying again.
Super easy to order, stylish glasses selection, fast shipping!
I'm please that the typical eye glasses stores are having competition in this way and you are making it easier and affordable for alot of people.
I have always used this brand, but this time my glasses do not look like originals
Nice quality, I'll make sure to get a slightly bigger pair next time
Looking forward to getting my glasses!
I love buying my glasses here. The quality is amazing and I love how I have so many options! There's no point to buy glasses anywhere else.
I've purchased several pairs of glasses from this company and I think they are an excellent option. I recommend this company to all of my friends who wear glasses and they have also been happy with their purchases.
I've purchased several pairs of glasses from this company and I think they are an excellent option. I recommend this company to all of my friends who wear glasses and they have also been happy with their purchases.
Great products. Prescription was applied correctly - glasses are lovely and fit great.
I like to have different colors and styles of glasses. The prices at eyebuy are so good, that I can buy a few pairs for much less than the price of one pair at other stores. I love this store.
My first time to order. I like it. I will consider to order more.
Delivery is too slow for the price compared to your competitors. I will be looking at another firm next time because your delivery provider Usps is unreliable 2 weeks to get delivery plus the time you need to process and make the glasses!
I made a mistake on my order and had to start over, I did not notice I missed reentering my savings code. They called to confirm the order and they informed me there was a difference in the cost and credited my card for the discount code amount. Great customer service, and good quality for a little one who is rough on glasses.
We've used eyebuydirect for years and the only drawback was waiting to get your glasses, but with their new express frames option, there is literally no reason to not buy your glasses online. The price, quality, and selection are all better than the eye doctor, and now eyebuydirect is often faster than the eye doctor, too.
Everything was quick and the discount are a blessing
Everything was quick and the discount are a blessing
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

