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business logo of Eyebuydirect

Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,668
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,976 reviews

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Nebraska
1 review
0 helpful votes
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Very happy
December 12, 2020

I love the fact that I can try on the frames. It was very easy to find what I was looking for, & I am very happy with the quality!

Date of experience: December 12, 2020
Georgia
1 review
0 helpful votes
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Fast shipping
December 12, 2020

I've ordered several times and this was the fastest I've ever received them. The only reason I gave the product 4 stars was they are a little small for my 10 yr old son, next time I won't get kids for him.

Date of experience: December 12, 2020
Puerto Rico
2 reviews
0 helpful votes
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Muy complacida
December 12, 2020

Muy buena, nunca me había contactado con servicio al cliente y fueron muy amables y eficientes a pesar de la barrera del idioma.

Date of experience: December 12, 2020
Virginia
1 review
0 helpful votes
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First Time Buyer
December 12, 2020
Updated review

My first time buying glasses online and it was super easy
My glasses fit perfect too. Will be buying again.

Date of experience: December 11, 2020

Easy
November 16, 2020
Previous review

Easy

Date of experience: November 16, 2020
Missouri
3 reviews
0 helpful votes
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Great price, great glasses!
December 12, 2020

Super easy to order, stylish glasses selection, fast shipping!

Date of experience: December 11, 2020
New York
1 review
0 helpful votes
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Affordable and nice
December 12, 2020

I'm please that the typical eye glasses stores are having competition in this way and you are making it easier and affordable for alot of people.

Date of experience: December 11, 2020
Pennsylvania
1 review
0 helpful votes
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Ray ban of doubtful quality
December 12, 2020

I have always used this brand, but this time my glasses do not look like originals

Date of experience: December 11, 2020
Michigan
1 review
0 helpful votes
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Thank you!
December 12, 2020

It was very easy to order and I received my glasses rather quickly

Date of experience: December 11, 2020
Pennsylvania
1 review
0 helpful votes
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Good first pair
December 12, 2020

Nice quality, I'll make sure to get a slightly bigger pair next time

Date of experience: December 11, 2020
Texas
1 review
0 helpful votes
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Easy!
December 11, 2020
Updated review

Was easy and painless, and very cute for the price!

Date of experience: December 11, 2020

Looking forward to getting my glasses!
November 16, 2020
Previous review

Looking forward to getting my glasses!

Date of experience: November 16, 2020
Utah
1 review
0 helpful votes
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Will always buy my glasses here!
December 11, 2020

I love buying my glasses here. The quality is amazing and I love how I have so many options! There's no point to buy glasses anywhere else.

Date of experience: December 11, 2020
Utah
1 review
0 helpful votes
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I love my glasses
December 11, 2020
Updated review

I've purchased several pairs of glasses from this company and I think they are an excellent option. I recommend this company to all of my friends who wear glasses and they have also been happy with their purchases.

Date of experience: December 11, 2020

I've purchased several pairs of glasses from this company...
October 11, 2018
Previous review

I've purchased several pairs of glasses from this company and I think they are an excellent option. I recommend this company to all of my friends who wear glasses and they have also been happy with their purchases.

Date of experience: October 9, 2018
Maryland
1 review
0 helpful votes
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My glasses
December 11, 2020

Great products. Prescription was applied correctly - glasses are lovely and fit great.

Date of experience: December 11, 2020
Washington
1 review
0 helpful votes
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Excellent prices. Very good products
December 11, 2020

I like to have different colors and styles of glasses. The prices at eyebuy are so good, that I can buy a few pairs for much less than the price of one pair at other stores. I love this store.

Date of experience: December 11, 2020
Georgia
1 review
0 helpful votes
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Love them
December 11, 2020

I have used eye buy direct for a few years with buying numerous pairs of glasses. And will continue to use them in the future.

Date of experience: December 11, 2020
New York
2 reviews
0 helpful votes
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Great
December 11, 2020
Updated review

My first time to order. I like it. I will consider to order more.

Date of experience: December 11, 2020

Easy
November 16, 2020
Previous review

Easy. Many selections to choose from.

Date of experience: November 16, 2020
Illinois
1 review
0 helpful votes
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Slow delivery because you use Usps
January 10, 2021

Delivery is too slow for the price compared to your competitors. I will be looking at another firm next time because your delivery provider Usps is unreliable 2 weeks to get delivery plus the time you need to process and make the glasses!

Date of experience: December 11, 2020
Texas
1 review
0 helpful votes
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Happy Customer
December 11, 2020

I made a mistake on my order and had to start over, I did not notice I missed reentering my savings code. They called to confirm the order and they informed me there was a difference in the cost and credited my card for the discount code amount. Great customer service, and good quality for a little one who is rough on glasses.

Date of experience: December 11, 2020
New Hampshire
1 review
0 helpful votes
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The only way to purchase glasses!
December 11, 2020

We've used eyebuydirect for years and the only drawback was waiting to get your glasses, but with their new express frames option, there is literally no reason to not buy your glasses online. The price, quality, and selection are all better than the eye doctor, and now eyebuydirect is often faster than the eye doctor, too.

Date of experience: December 11, 2020
California
1 review
0 helpful votes
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Great
December 11, 2020
Updated review

Everything was quick and the discount are a blessing

Date of experience: December 10, 2020

Everything was quick and the discount are a blessing
November 15, 2020
Previous review

Everything was quick and the discount are a blessing

Date of experience: November 15, 2020