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business logo of Eyebuydirect

Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,686
value
5,189
shipping
5,189
returns
132
quality
5,292
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245,218 reviews

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Michigan
1 review
0 helpful votes
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Good Quality
December 16, 2020

I love the sales that run, I got a good deal on glasses and lenses. Theyre good quality and very cute.

Date of experience: December 16, 2020
Georgia
1 review
0 helpful votes
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Good glasses!
December 16, 2020

The glasses came in good, I was surprised on how much I liked them and how they worked!, very good

Date of experience: December 15, 2020
California
1 review
0 helpful votes
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Recommendable!
December 16, 2020
Updated review

Good time of shipping and excellent quality. So happy!

Date of experience: December 15, 2020

Good
November 21, 2020
Previous review

Good

Date of experience: November 20, 2020
Pennsylvania
1 review
0 helpful votes
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Was shocked
December 16, 2020

First time buying glasses online. Great experience.

Date of experience: December 15, 2020
Texas
1 review
0 helpful votes
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Horrible
January 15, 2021
Updated review

Omg It took forever for me to get my glasses. I won't be purchasing from the company again. This was ridiculous!

Date of experience: December 15, 2020

Amazing Glasses and I Love how we have alot of sales...
November 21, 2020
Previous review

Amazing Glasses and I Love how we have alot of sales to get cheaper glasses

Date of experience: November 20, 2020
Oregon
1 review
0 helpful votes
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Not bad for the price
December 16, 2020
Updated review

Fairly happy with this company, I have gotten many glasses from them. A tiny bit flimsy but I am also a klutz and break them all the time.

Date of experience: December 15, 2020

Fairly happy with this company, I have gotten many...
November 20, 2020
Previous review

Fairly happy with this company, I have gotten many glasses from them. A tiny bit flimsy but I am also a klutz and break them all the time.

Date of experience: November 20, 2020
New York
1 review
0 helpful votes
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It was fine
December 16, 2020

For sunglasses I'll rarely wear, it's fine. But the PD is wrong on them

Date of experience: December 15, 2020
New York
1 review
0 helpful votes
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Best glasses I've ever owned!
December 16, 2020

I ordered the Amore frames and I love them so much! It was really easy to adjust them to fit perfectly and everyone I see loves them too! It's my perfect glasses shape.

Date of experience: December 15, 2020
Michigan
1 review
0 helpful votes
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BOGO
December 15, 2020
Updated review

Easy to browse, choose, add prescription and options, all at a great price!

Date of experience: December 15, 2020

Easy to browse, choose, add prescription and options,...
December 5, 2019
Previous review

Easy to browse, choose, add prescription and options, all at a great price!

Date of experience: December 2, 2019
Utah
1 review
0 helpful votes
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Ehh
January 14, 2021

There was no communication with the eyebuydirect regarding with my order. I got a confirmation but there was no email if my items were being deliver. Took over three weeks to my order. The glasses are okay, they fit okay. I just had my new prescription last month but for some reason the vision is not what I expect it to be. Blurry... I might need to go back to my eye doctor and double check his prescription.

Date of experience: December 15, 2020
Texas
1 review
0 helpful votes
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First Time Purchase was Surprisingly Good
December 15, 2020
Updated review

The web page and tools to virtually try on frames worked very well and were not hard to use

Date of experience: December 15, 2020

PRETTY PAINLESS
November 20, 2020
Previous review

PRETTY PAINLESS

Date of experience: November 20, 2020
Washington
1 review
0 helpful votes
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Good service, as always
December 15, 2020

This was my third order, and I'm satisifed with my glasses. The anti-fog cloth seems to make a difference too.

Date of experience: December 15, 2020
Florida
1 review
1 helpful vote
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Prescription seems off
January 14, 2021
Updated review

I've bought several pairs of glasses this year from EyeBuyDirect for the most part it's been a good experience. There's been some misses on the product based from what I see online but I accept it as a risk of online shopping. This most recent order is different. The cat eye glasses are not the same prescription. It's really disappointing since I was very excited to get these. I have about eight pairs to compare, this is not my prescription

Date of experience: December 15, 2020

Quick and easy
December 2, 2020
Previous review

Quick and easy

Date of experience: December 1, 2020
Arizona
1 review
0 helpful votes
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Best deal hands down
January 14, 2021

Easy to shop and order, glasses came fairly quickly and I love them!

Date of experience: December 15, 2020
Pennsylvania
1 review
0 helpful votes
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Wonderful site and options!
December 15, 2020
Updated review

This was so easy and fun! The frames are gorgeous and the options are very flexible! I am very satisfied with the two pairs that I bought!

Date of experience: December 15, 2020

This was so easy and fun!
November 19, 2020
Previous review

This was so easy and fun!

Date of experience: November 19, 2020
South Carolina
1 review
0 helpful votes
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Cuteee
December 15, 2020

I loved these frames and the price! They were super cute. The only issue was my prescription given gives a slight blur far away. Which my other glasses don't give. I'm near sighted. Up close I had no issue with them.

Date of experience: December 15, 2020
Minnesota
1 review
0 helpful votes
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I love eyebuydirect
December 15, 2020

I am a loyal customer for them and i recommend them to everyone i know. The prices are amazing and they have a ton of style options. You can't go wrong

Date of experience: December 15, 2020
Maryland
1 review
0 helpful votes
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Contactless glasses
December 15, 2020
Updated review

Love this site! I was recommended by a youtube friend. So easy, quick and I love the 'try on' portion of the program. Since I have a compromised immune system due to chemotherapy during this pandemic, I appreciate not having to go to an in person eye glass store.

Date of experience: December 15, 2020

Love this site!
November 20, 2020
Previous review

Love this site! I was recommended by a youtube friend. So easy, quick and I love the 'try on' portion of the program. Since I have a compromised immune system due to chemotherapy during this pandemic, I appreciate not having to go to an in person eye glass store.

Date of experience: November 20, 2020
Wisconsin
1 review
0 helpful votes
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Great job
December 15, 2020

10/10 would order glasses from eye buy direct again, I got great glasses at a great price

Date of experience: December 15, 2020
Indiana
1 review
0 helpful votes
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Okay
January 14, 2021
Updated review

Don't like my glasses dont look like they did online

Date of experience: December 15, 2020

Good
November 20, 2020
Previous review

Good

Date of experience: November 20, 2020