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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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I love the sales that run, I got a good deal on glasses and lenses. Theyre good quality and very cute.
The glasses came in good, I was surprised on how much I liked them and how they worked!, very good
Good time of shipping and excellent quality. So happy!
First time buying glasses online. Great experience.
Omg It took forever for me to get my glasses. I won't be purchasing from the company again. This was ridiculous!
Amazing Glasses and I Love how we have alot of sales to get cheaper glasses
Fairly happy with this company, I have gotten many glasses from them. A tiny bit flimsy but I am also a klutz and break them all the time.
Fairly happy with this company, I have gotten many glasses from them. A tiny bit flimsy but I am also a klutz and break them all the time.
I ordered the Amore frames and I love them so much! It was really easy to adjust them to fit perfectly and everyone I see loves them too! It's my perfect glasses shape.
Easy to browse, choose, add prescription and options, all at a great price!
Easy to browse, choose, add prescription and options, all at a great price!
There was no communication with the eyebuydirect regarding with my order. I got a confirmation but there was no email if my items were being deliver. Took over three weeks to my order. The glasses are okay, they fit okay. I just had my new prescription last month but for some reason the vision is not what I expect it to be. Blurry... I might need to go back to my eye doctor and double check his prescription.
The web page and tools to virtually try on frames worked very well and were not hard to use
This was my third order, and I'm satisifed with my glasses. The anti-fog cloth seems to make a difference too.
I've bought several pairs of glasses this year from EyeBuyDirect for the most part it's been a good experience. There's been some misses on the product based from what I see online but I accept it as a risk of online shopping. This most recent order is different. The cat eye glasses are not the same prescription. It's really disappointing since I was very excited to get these. I have about eight pairs to compare, this is not my prescription
Easy to shop and order, glasses came fairly quickly and I love them!
This was so easy and fun! The frames are gorgeous and the options are very flexible! I am very satisfied with the two pairs that I bought!
I loved these frames and the price! They were super cute. The only issue was my prescription given gives a slight blur far away. Which my other glasses don't give. I'm near sighted. Up close I had no issue with them.
I am a loyal customer for them and i recommend them to everyone i know. The prices are amazing and they have a ton of style options. You can't go wrong
Love this site! I was recommended by a youtube friend. So easy, quick and I love the 'try on' portion of the program. Since I have a compromised immune system due to chemotherapy during this pandemic, I appreciate not having to go to an in person eye glass store.
Love this site! I was recommended by a youtube friend. So easy, quick and I love the 'try on' portion of the program. Since I have a compromised immune system due to chemotherapy during this pandemic, I appreciate not having to go to an in person eye glass store.
10/10 would order glasses from eye buy direct again, I got great glasses at a great price
Don't like my glasses dont look like they did online
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

