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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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It was very easy. I'm just still skeptical about ordering online but 2 of my co-workers recently purchased from here and were happy. My vision is just worse than theirs so I am concerned.
I ordered 2 pair of glasses. One pair fit perfect and I could see out of them perfectly. There were some issues with the second pair but Customer Service has been wonderful to correct the problems.
It was very easy. I'm just still skeptical about ordering online but 2 of my co-workers recently purchased from here and were happy. My vision is just worse than theirs so I am concerned.
I've bought all my glasses from Eyebuydirect for the last 10 years. Love them!
I can't say enough good things about this company. They are very adorable, the glasses do not look or feel cheap and they fit comfortably. Their website is easy to navigate, the customer service is to notch and they have always been reliable. I will continue to buy my glasses from eyebuydirect
Incredible! I've bought from EyeBuy Direct in the past and each experience is better each time. In quality and value they are the best.
Incredible! I've bought from EyeBuy Direct in the past and each experience is better each time. In quality and value they are the best.
First time purchasing eyeglasses online. I am very impressed with the accuracy of my prescription and how quickly my order arrived. I also love the wide range of selection and styles available. Glad I chose EyeBuyDirect
Easy, many selections and no problems picking and placing my order. I will continue to use your service and will have my sister order her next pair of om
Your site. It is great.
The frames look and fit fine. However, I can't use them because the lenses make everything blurry and with double vision too.
Easy to input prescription and had a wide variety of frames. Frame prices were inexpensive, but still stylish. I liked that there was a ruler available to determine pupillary distance.
Easy to input prescription and had a wide variety of frames. Frame prices were inexpensive, but still stylish. I liked that there was a ruler available to determine pupillary distance.
Customer since 2016, so happy to have found this gem a few years ago! Wonderful selection of frame styles such as classic styles and up and coming styles at an affordable price!
EBD has an expansive selection of budget friendly frames, and the additional upgrades to lens quality are top notch as well. I'll continue to use EBD for all of my glasses purchases.
EBD has the easiest store to navigate and operate, hands down. Not to mention great prices at this level of convenience.
Excellent selection and range of prices. Apparently my prescription doesn't work with semi-rimless which isn't y'alls fault but makes me sad.
Excellent selection and range of prices. Apparently my prescription doesn't work with semi-rimless which isn't y'alls fault but makes me sad.
I purchased 2 pair if regular persecution glasses and 2 pair persecution sunglasses. They were already a great price but I got them on sale around the holidays. I paid less for all of those then I would have for one pair at my eye doctor using my insurance. It was so easy to place the order. They arrived in a short amount of time. The quality of all of the classes are really great. I will only be shopping hear from now on. Highly recommend!
The site is so easy to use, the glasses really are quality and look great. And you can't beat the prices! The only feedback I'll give is that my brothers prescription is strong and he's super limited on shades options, I'm glad I found one but if y'all could expand on that, I'd be super grateful!
Loved seeing all the variety! Customer service was always so helpful the couple times I called and I was really impressed!
Loved seeing all the variety! Customer service was always so helpful the couple times I called and I was really impressed!
My overall experience has been wonderful. The last pair of glasses I bought are too big and the piece of the frame broke.
Good prices. I love the glasses! I plan to buy more!
I like one pair of the two better than the other. But when wearing my favorite all day I developed irritation on the bridge of my nose. I'll need to figure out how to adjust them while being isolated at home. Wearing my old glasses for now.
Even with blue light filter, the price was amazing and my glasses are super cute
This is the best place to get your glasses. Very nice frames. Prices are not expensive. I just love it.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

