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Eyebuydirect

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,686
value
5,189
shipping
5,189
returns
132
quality
5,292
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245,234 reviews

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North Carolina
2 reviews
0 helpful votes
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Great 1st Time Experience!
December 16, 2020
Updated review

It was very easy. I'm just still skeptical about ordering online but 2 of my co-workers recently purchased from here and were happy. My vision is just worse than theirs so I am concerned.
I ordered 2 pair of glasses. One pair fit perfect and I could see out of them perfectly. There were some issues with the second pair but Customer Service has been wonderful to correct the problems.

Date of experience: December 16, 2020

It was very easy
November 21, 2020
Previous review

It was very easy. I'm just still skeptical about ordering online but 2 of my co-workers recently purchased from here and were happy. My vision is just worse than theirs so I am concerned.

Date of experience: November 21, 2020
Virginia
1 review
0 helpful votes
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Good, cheap, high quality
December 16, 2020

I've bought all my glasses from Eyebuydirect for the last 10 years. Love them!

Date of experience: December 16, 2020
Georgia
1 review
0 helpful votes
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Best place for glasses
December 16, 2020

I can't say enough good things about this company. They are very adorable, the glasses do not look or feel cheap and they fit comfortably. Their website is easy to navigate, the customer service is to notch and they have always been reliable. I will continue to buy my glasses from eyebuydirect

Date of experience: December 16, 2020
Puerto Rico
1 review
0 helpful votes
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Extraordinary
December 16, 2020
Updated review

Incredible! I've bought from EyeBuy Direct in the past and each experience is better each time. In quality and value they are the best.

Date of experience: December 16, 2020

Incredible!
November 21, 2020
Previous review

Incredible! I've bought from EyeBuy Direct in the past and each experience is better each time. In quality and value they are the best.

Date of experience: November 21, 2020
Texas
2 reviews
0 helpful votes
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Nice!
December 16, 2020
Updated review

First time purchasing eyeglasses online. I am very impressed with the accuracy of my prescription and how quickly my order arrived. I also love the wide range of selection and styles available. Glad I chose EyeBuyDirect

Date of experience: December 16, 2020

Love the selection of glasses
November 21, 2020
Previous review

Love the selection of glasses

Date of experience: November 21, 2020
Virginia
2 reviews
0 helpful votes
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Easy, many selections and no problems picking and placing my order. I will continue to use your service and will have my sister order her next pair of om
Your site. It is great.

Date of experience: December 16, 2020
Georgia
1 review
0 helpful votes
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Disappointed
January 15, 2021

The frames look and fit fine. However, I can't use them because the lenses make everything blurry and with double vision too.

Date of experience: December 16, 2020
Alabama
1 review
0 helpful votes
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Easy on my pockets
December 16, 2020
Updated review

Easy to input prescription and had a wide variety of frames. Frame prices were inexpensive, but still stylish. I liked that there was a ruler available to determine pupillary distance.

Date of experience: December 16, 2020

Easy to input prescription and had a wide variety of...
November 16, 2020
Previous review

Easy to input prescription and had a wide variety of frames. Frame prices were inexpensive, but still stylish. I liked that there was a ruler available to determine pupillary distance.

Date of experience: November 15, 2020
California
1 review
0 helpful votes
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Customer since 16': Great Quality at a Great Price!
December 16, 2020
Updated review

Customer since 2016, so happy to have found this gem a few years ago! Wonderful selection of frame styles such as classic styles and up and coming styles at an affordable price!

Date of experience: December 16, 2020

Customer since 2016
November 21, 2020
Previous review

Customer since 2016

Date of experience: November 21, 2020
California
1 review
0 helpful votes
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Lovely set of glasses.
December 16, 2020
Updated review

EBD has an expansive selection of budget friendly frames, and the additional upgrades to lens quality are top notch as well. I'll continue to use EBD for all of my glasses purchases.

Date of experience: December 16, 2020

EBD has the easiest store to navigate and operate,...
November 21, 2020
Previous review

EBD has the easiest store to navigate and operate, hands down. Not to mention great prices at this level of convenience.

Date of experience: November 21, 2020
Texas
1 review
0 helpful votes
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Good $#*!
December 16, 2020
Updated review

Excellent selection and range of prices. Apparently my prescription doesn't work with semi-rimless which isn't y'alls fault but makes me sad.

Date of experience: December 16, 2020

Excellent selection and range of prices
November 19, 2020
Previous review

Excellent selection and range of prices. Apparently my prescription doesn't work with semi-rimless which isn't y'alls fault but makes me sad.

Date of experience: November 18, 2020
Tennessee
1 review
0 helpful votes
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Love this service!
December 16, 2020

I purchased 2 pair if regular persecution glasses and 2 pair persecution sunglasses. They were already a great price but I got them on sale around the holidays. I paid less for all of those then I would have for one pair at my eye doctor using my insurance. It was so easy to place the order. They arrived in a short amount of time. The quality of all of the classes are really great. I will only be shopping hear from now on. Highly recommend!

Date of experience: December 16, 2020
Georgia
1 review
0 helpful votes
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The site is so easy to use, the glasses really are quality and look great. And you can't beat the prices! The only feedback I'll give is that my brothers prescription is strong and he's super limited on shades options, I'm glad I found one but if y'all could expand on that, I'd be super grateful!

Date of experience: December 16, 2020
New York
1 review
0 helpful votes
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Love it
December 16, 2020
Updated review

Loved seeing all the variety! Customer service was always so helpful the couple times I called and I was really impressed!

Date of experience: December 16, 2020

Love it'nn
December 13, 2020
Previous review

Loved seeing all the variety! Customer service was always so helpful the couple times I called and I was really impressed!

Date of experience: December 12, 2020

Loved seeing all the variety!
November 18, 2020
Previous review

Loved seeing all the variety!

Date of experience: November 17, 2020
New York
1 review
0 helpful votes
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Great experience
December 16, 2020

My overall experience has been wonderful. The last pair of glasses I bought are too big and the piece of the frame broke.

Date of experience: December 16, 2020
Florida
1 review
0 helpful votes
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I have reviewed 3 people
December 16, 2020
Updated review

Good prices. I love the glasses! I plan to buy more!

Date of experience: December 16, 2020

Good prices
November 21, 2020
Previous review

Good prices. Hope the product is great!

Date of experience: November 21, 2020
Missouri
1 review
0 helpful votes
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May take adjustment
December 16, 2020

I like one pair of the two better than the other. But when wearing my favorite all day I developed irritation on the bridge of my nose. I'll need to figure out how to adjust them while being isolated at home. Wearing my old glasses for now.

Date of experience: December 16, 2020
California
1 review
0 helpful votes
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Great price for two frames
December 16, 2020

Even with blue light filter, the price was amazing and my glasses are super cute

Date of experience: December 16, 2020
Massachusetts
1 review
0 helpful votes
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Pricey
December 16, 2020

Should have arrived earlier for expensive raybans. I also have a simple single-distance prescription.

Date of experience: December 16, 2020
Arizona
1 review
0 helpful votes
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Love eyebuydirect
December 16, 2020

This is the best place to get your glasses. Very nice frames. Prices are not expensive. I just love it.

Date of experience: December 16, 2020