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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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Yep! I love buying my glasses from here they are they best prices and so much choices.
Live buying glass for my daughter and my self from here!
After trying to check out with pay pal it was confusing. I thought my payment went through but it did not.
After trying to check out with pay pal it was confusing. I thought my payment went through but it did not.
Paid for progressive lens and can barely see with them. Frame do not fit properly and appear cheap. I am a returning customer and their quality has gone down while prices have increased.
Easy and very reasonably priced but delivery was over a week late.
It was very easy to order and enter my prescription. Shipment took long, but it was the holidays so I understood the delay with carriers.
Fast. Efficient. Accurate. Affordable. Great quality.
SO great, and easy. Love the styles, good customer service
This is my 2nd time ordering from this site, I have now owned 3 pairs of sunglasses and glasses and I am completely satisfied with all of them. They last longer than some of my other prescriptions from the eye doctor.
Easy to shop online and find frames that fit my face
Easy process no hassle and verily smooth experience.
Easy process no hassle and verily smooth experience.
Product is fine. Delivery was extremely slow and when I contacted the company they basically washed their hands and told me to take it up with USPS who are not who I placed my contract with and paid my money to. Not a great experience overall and left a bad taste in my mouth
Really simple once you get a prescription from your local eye doctor, just put in the numbers and order your fit.
Really simple once you get a prescription from your local eye doctor, just put in the numbers and order your fit.
Pretty good. Nice website design. Easy to navigate.
Such an easy way to purchase really great glasses. Frames are stylish and prices are great.
Selection of lenses and customizing was fun and easy. Checking out was a breeze and the prize was ok.
Selection of lenses and customizing was fun and easy. Checking out was a breeze and the prize right now is unbeatable.
Just wish more frames accommodated a prescription lenses
Just wish more frames accommodated a prescription lenses
I've always been happy with every pair of glasses I've ordered.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

