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Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,690
value
5,189
shipping
5,189
returns
132
quality
5,292
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245,278 reviews

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Texas
1 review
0 helpful votes
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Yep
January 9, 2021
Updated review

Yep! I love buying my glasses from here they are they best prices and so much choices.

Date of experience: January 9, 2021

Live buying glass for my daughter and my self from...
April 12, 2020
Previous review

Live buying glass for my daughter and my self from here!

Date of experience: March 13, 2020
New York
1 review
0 helpful votes
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Very pleased customer
January 9, 2021
Updated review

After trying to check out with pay pal it was confusing. I thought my payment went through but it did not.

Date of experience: January 9, 2021

After trying to check out with pay pal it was confusing
December 30, 2020
Previous review

After trying to check out with pay pal it was confusing. I thought my payment went through but it did not.

Date of experience: November 30, 2020
Connecticut
1 review
0 helpful votes
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Blurred
February 8, 2021

Paid for progressive lens and can barely see with them. Frame do not fit properly and appear cheap. I am a returning customer and their quality has gone down while prices have increased.

Date of experience: January 9, 2021
Pennsylvania
1 review
0 helpful votes
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Great!
January 9, 2021

Ordering was so easy and when I needed to make a change, customer service was great and made that process easy too.

Date of experience: January 9, 2021
Massachusetts
1 review
0 helpful votes
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Great product and price but very late delivery
May 5, 2021
Updated review

Easy and very reasonably priced but delivery was over a week late.

Date of experience: January 9, 2021

Easy and very reasonably priced
November 28, 2020
Previous review

Easy and very reasonably priced.

Date of experience: November 28, 2020
Nebraska
1 review
0 helpful votes
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B
January 9, 2021
Updated review

Great experience! I love my glasses except one pair was too small.

Date of experience: January 9, 2021

Great experience!
November 30, 2020
Previous review

Great experience! I love my glasses

Date of experience: November 30, 2020
Utah
1 review
0 helpful votes
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Love my new glasses!
January 9, 2021

It was very easy to order and enter my prescription. Shipment took long, but it was the holidays so I understood the delay with carriers.

Date of experience: January 9, 2021
North Carolina
1 review
0 helpful votes
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High satisfied, as usual :)
January 9, 2021
Updated review

Fast. Efficient. Accurate. Affordable. Great quality.

Date of experience: January 9, 2021

Fast
November 30, 2020
Previous review

Fast. Efficient. Accurate.

Date of experience: November 30, 2020
Washington
1 review
0 helpful votes
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Quality glasses at a great price
January 9, 2021
Updated review

SO great, and easy. Love the styles, good customer service

Date of experience: January 9, 2021

SO great, and easy
November 30, 2020
Previous review

SO great, and easy.

Date of experience: November 29, 2020
California
1 review
0 helpful votes
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2nd Time Ordering from EyeBuyDirect
January 9, 2021

This is my 2nd time ordering from this site, I have now owned 3 pairs of sunglasses and glasses and I am completely satisfied with all of them. They last longer than some of my other prescriptions from the eye doctor.

Date of experience: January 9, 2021
Minnesota
1 review
0 helpful votes
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Great glasses
January 9, 2021

Easy to shop online and find frames that fit my face

Date of experience: January 8, 2021
Arizona
1 review
0 helpful votes
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Better price and selection
January 8, 2021
Updated review

Easy process no hassle and verily smooth experience.

Date of experience: January 8, 2021

Easy process no hassle and verily smooth experience
November 29, 2020
Previous review

Easy process no hassle and verily smooth experience.

Date of experience: November 29, 2020
Minnesota
1 review
0 helpful votes
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Cheapo gonna win!
January 8, 2021

So - so styles with great prices! Decent shipping times.

Date of experience: January 8, 2021
North Carolina
1 review
0 helpful votes
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Year end order
February 7, 2021

Product is fine. Delivery was extremely slow and when I contacted the company they basically washed their hands and told me to take it up with USPS who are not who I placed my contract with and paid my money to. Not a great experience overall and left a bad taste in my mouth

Date of experience: January 8, 2021
Georgia
1 review
0 helpful votes
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Works for people with astigmatism
January 8, 2021
Updated review

Really simple once you get a prescription from your local eye doctor, just put in the numbers and order your fit.

Date of experience: January 8, 2021

Really simple once you get a prescription from your...
November 29, 2020
Previous review

Really simple once you get a prescription from your local eye doctor, just put in the numbers and order your fit.

Date of experience: November 29, 2020
California
1 review
0 helpful votes
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Good glasses for a decent price
January 8, 2021
Updated review

Pretty good. Nice website design. Easy to navigate.

Date of experience: January 8, 2021

Pretty good
November 28, 2020
Previous review

Pretty good. Nice website design. Easy to navigate.

Date of experience: November 27, 2020
Colorado
1 review
0 helpful votes
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Great experience
January 8, 2021

Such an easy way to purchase really great glasses. Frames are stylish and prices are great.

Date of experience: January 8, 2021
El Salvador
1 review
0 helpful votes
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Good overall
January 8, 2021
Updated review

Selection of lenses and customizing was fun and easy. Checking out was a breeze and the prize was ok.

Date of experience: January 8, 2021

Selection of lenses and customizing was fun and easy
November 27, 2020
Previous review

Selection of lenses and customizing was fun and easy. Checking out was a breeze and the prize right now is unbeatable.

Date of experience: November 27, 2020
California
1 review
0 helpful votes
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Great deals
January 8, 2021
Updated review

Just wish more frames accommodated a prescription lenses

Date of experience: January 8, 2021

Just wish more frames accommodated a prescription lenses
November 29, 2020
Previous review

Just wish more frames accommodated a prescription lenses

Date of experience: November 28, 2020
Ohio
1 review
0 helpful votes
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Ray ban
January 8, 2021
Updated review

I've always been happy with every pair of glasses I've ordered.

Date of experience: January 8, 2021

I've always been happy with every pair of glasses I've...
November 28, 2020
Previous review

I've always been happy with every pair of glasses I've ordered.

Date of experience: November 27, 2020