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Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,690
value
5,189
shipping
5,189
returns
132
quality
5,292
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245,278 reviews

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Kentucky
1 review
0 helpful votes
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Lovely glasses.
January 10, 2021

Easy to buy from here. I had my friends help me choose using the "Try on" feature.

Date of experience: January 9, 2021
Nevada
1 review
0 helpful votes
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Great service
January 10, 2021

It was a great experience and customer service is so helpful and quick. I needed a replacement pair and they sent it out to me so quickly I couldn't be more happy with my experience.

Date of experience: January 9, 2021
Illinois
1 review
0 helpful votes
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First timer
January 10, 2021
Updated review

Very happy except tried to start live chat to get some questions answered (1st time to site) and couldn't get it to populate my name so I could submit my inquiry

Date of experience: January 9, 2021

Very happy except tried to start live chat to get some...
November 29, 2020
Previous review

Very happy except tried to start live chat to get some questions answered (1st time to site) and couldn't get it to populate my name so I could submit my inquiry

Date of experience: November 29, 2020
Canada
1 review
0 helpful votes
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Glasses
February 9, 2021
Updated review

I finally found a nice pair of glasses and went through the process and ordered them and then found out that I was charged in US funds. Im in Canada I thought I was in a Canada site. With the 25 to 30 % exchange rate I wanted to cancel. Your rep spoke with with my wife and she explained that, she thought your rep offered 30 % to counter act the exchange rate but what I see now is a $30 credit. So that isn't the same thing. I have friends that had a great experience I didn't. My glasses are very nice I did like another pair but you don't carry them in my size. I would love to order another pair but I don't know. Maybe in a few months, maybe.

Date of experience: January 9, 2021

Way to long and confusing
December 30, 2020
Previous review

Way to long and confusing. And the frames I liked you dont have in my size.

Date of experience: November 29, 2020
Hawaii
1 review
0 helpful votes
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AMAZING!
January 10, 2021

I bought two pairs of glasses on sale on cyber monday. I got two pairs (including the standard lenses) for about $20 and shipping was FREE! I received them within two weeks! So far they have been perfect quality and the perfect prescription.

Date of experience: January 9, 2021
Virginia
1 review
0 helpful votes
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Very happy with purchase
January 10, 2021

It was my first time buying through EyeBuyDirect and was very happy with my purchase and the ease of ordering!

Date of experience: January 9, 2021
Pennsylvania
1 review
0 helpful votes
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Unsuccessful purchase
May 5, 2021

It's not the company, I just can't buy glasses online properly. They didn't look right. I had to return.

Date of experience: January 9, 2021
New Jersey
1 review
0 helpful votes
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Super happy!
January 10, 2021
Updated review

I have been wearing perscription sun glasses from your company for over 2 maybe 3 years. So i decided to order two regular pairs, one black and one tortoise and was so pleased that i loved both! Cost me way less than costco!

Date of experience: January 9, 2021

I have 3 pairs of glasses from eyebuy direct
December 1, 2020
Previous review

I have 3 pairs of glasses from eyebuy direct. 2 I love. And have worn since 2018! I am hoping i love the 2 pairs i just ordered... took advantage of cyber monday.

Date of experience: November 30, 2020
Illinois
1 review
0 helpful votes
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Poor return and refund policy.
January 10, 2021

Still waiting for refund for a month. Their USPS return label was not tracked and is unknown where package is

Date of experience: January 9, 2021
Utah
1 review
0 helpful votes
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Glasses at reasonable price
January 9, 2021
Updated review

You site is easy to navigate and I found what I was looking for.

Date of experience: January 9, 2021

You site is easy to navigate and I found what I was...
November 30, 2020
Previous review

You site is easy to navigate and I found what I was looking for.

Date of experience: November 30, 2020
California
1 review
0 helpful votes
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Good experience
January 9, 2021

Overall very good. Frames don't fit my face great but I took them to a place and had them try to fit them to me better

Date of experience: January 9, 2021
Massachusetts
1 review
0 helpful votes
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First time buyer
January 9, 2021

It was pretty good. The main frame purchase was pretty good. Frame is a little larger than anticipated but acceptable.

Date of experience: January 9, 2021
Bahamas
1 review
0 helpful votes
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Overall ok service
January 9, 2021

The only issue I encountered with this company was when I requested to make a change to my order. I was never notified that there was a remaining balance so shipping was delayed for a while. I only became aware when I contacted the call center.

Date of experience: January 9, 2021
Mississippi
1 review
0 helpful votes
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Great prices
January 9, 2021

Only problem was with USPS. It kept saying that my glasses had been delivered but it took USPS a week to actually deliver my product.

Date of experience: January 9, 2021
Texas
1 review
0 helpful votes
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No hassle!
January 9, 2021
Updated review

Ordered glasses that were way too big with the BOGO sale and was able to easily call and switch them out for correct fitting frames. Didn't take long to get my replacements and had no additional charges. Very happy with EBD!

Date of experience: January 9, 2021

Love the sight, wish they had a way to thin out lenses...
November 30, 2020
Previous review

Love the sight, wish they had a way to thin out lenses a little more as mine are still a little thick. But I love the variety!

Date of experience: November 30, 2020
Tennessee
1 review
0 helpful votes
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Great glasses!
January 9, 2021

Easy to order, glasses fit and look great. Order came quickly in about a week or less.

Date of experience: January 9, 2021
California
1 review
0 helpful votes
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A little bit, confusing to get the discount. There could be a dropdown to select cost, or by price. Perhaps showing a sample of how to save, and maybe offering a combination package, sunglasses, none sunglasses. For once you add mirror and sun it becomes quite pricey. Thxs

Date of experience: January 9, 2021

A little bit, confusing to get the discount
November 30, 2020
Previous review

A little bit, confusing to get the discount. There could be a dropdown to select cost, or by price. Perhaps showing a sample of how to save, and maybe offering a combination package, sunglasses, none sunglasses. For once you add mirror and sun it becomes quite pricey. Thxs

Date of experience: November 30, 2020
Canada
1 review
0 helpful votes
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Bonne expérience
January 9, 2021

Ordonnance respectée et délai malgré Covid 19 respecté! En plus, on peut suivre la commande!

Date of experience: January 9, 2021
Colorado
1 review
0 helpful votes
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Great price, great service
January 9, 2021
Updated review

I've now order 4 pairs of glasses from eyebuydirect for various purposes and for post-cataract surgery. All have been excellent prices, arrived quickly, correct prescription, and very good quality. Thanks!

Date of experience: January 9, 2021

Good experience
November 30, 2020
Previous review

Good experience

Date of experience: November 30, 2020
Oregon
1 review
0 helpful votes
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Great product, easy site
January 9, 2021
Updated review

I'm so glad my friend told me about EyeBuyDirect! Their frequent sales make for great prices, and they have a good selection.

Date of experience: January 9, 2021

Very clearcut site!
November 30, 2020
Previous review

Very clearcut site!

Date of experience: November 30, 2020