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Eyebuydirect

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,651
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,813 reviews

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Texas
1 review
0 helpful votes
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Better than before
June 24, 2022
Updated review

Great! Great! Great! Great! Way better service than a year or two ago... Shipping was hit or miss.

Date of experience: June 24, 2022

Great
January 7, 2021
Previous review

Great

Date of experience: January 7, 2021
Virginia
1 review
0 helpful votes
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Fast and affordable
June 24, 2022

The glasses I ordered from Eyebuydirect were very affordable. They fit absolutely perfect.

Date of experience: June 24, 2022
Pennsylvania
1 review
0 helpful votes
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Use you guys a lot! The best of the mail order options who also provide discount codes.

Date of experience: June 24, 2022
New Jersey
1 review
0 helpful votes
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Way better than Visionworks
June 24, 2022

Visionworks wanted to charge me $130 for frames and $280 for lenses. EyeBuyDirect charged me $50 for the same glasses. 10/10 service.

Date of experience: June 24, 2022
Hawaii
1 review
0 helpful votes
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Back for more!
June 24, 2022

Received great glasses the last time so I'm back for another pair.

Date of experience: June 23, 2022
Virginia
1 review
0 helpful votes
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Fast service, great product
June 23, 2022
Updated review

Easy, price competitive and the website is user friendly

Date of experience: June 23, 2022

Easy, price conpetititve
June 1, 2022
Previous review

Easy, price conpetititve

Date of experience: June 1, 2022

Great to work with..
July 28, 2020
Previous review

Great to work with..

Date of experience: July 27, 2020
Colorado
1 review
0 helpful votes
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AWESOME
June 23, 2022

Quick and easy once finding everything for the first time on site.

Date of experience: June 23, 2022
California
1 review
0 helpful votes
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Overall good
June 23, 2022

Very fast shipping, good quality frames. Comes with lens rag and case. Lots of upgrades for lenses too.

Date of experience: June 23, 2022
Tennessee
1 review
0 helpful votes
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Eyebuydirect Rules!
June 23, 2022

Always a pleasure doing business. The packages are always neat and properly cared for along the way. Haven't had a single issue and I've been a returning customer now for five or six purchases. Recommend this company all the time to friends and family, thank you for the service you provide!

Date of experience: June 23, 2022
Illinois
1 review
0 helpful votes
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Too large
June 23, 2022

Good looking but I chose a style that ended up too big. Glasses slide off

Date of experience: June 23, 2022
California
1 review
1 helpful vote
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Delivery time
June 23, 2022

I see two day delivery but that is only on single vision if you have progressive lenses you're looking at over two weeks. The frames I picked were what I expected style wise the eyeglass arms are metal and very thin will see how they hold up. As I said earlier I had progressive lenses and when I received my glasses I put them on I could see better than my older ones so good job with the new prescription. I will be ordering others from here and now I won't expect them here anytime sooner than two weeks

Date of experience: June 22, 2022
Massachusetts
1 review
0 helpful votes
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Neutral review
June 22, 2022

I've bought things at this establishment and found their specifications to be satisfactory for my purposes. On the infrequent occasion in which the product did not meet the required specifications, the staff of the establishment was able to rectify said specifications to my liking - after an initial misstart in the area of customer service protocol. The reduction in cost by coded input at checkout is worthwhile to the customer.

Product quality to cost ratio was favorable for my circumstances

Date of experience: June 22, 2022
Arizona
1 review
2 helpful votes
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Best Customer Service I've had in YEARS!
June 24, 2022

First I purchased two pairs of glasses- both prescription sunglasses. Love both pairs, wore one more often than the other because of the style. I went to wear the pair I don't wear often and the arm snapped off, this frame doesn't have screws so no way to repair it. I called and was immediately speaking with a real person!
I was offered a replacement right away, I was also offered to get the same pair or something else, so I ordered the other frame with a different color lens. I did have to pay a $4 fee for the lens being a special color, but that's nothing! So happy! It's so rare today to find great customer service with any company, I highly recommend EYEBUYDIRECT!

Date of experience: June 22, 2022
New York
1 review
0 helpful votes
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Disappointed
July 22, 2022

Was not what I expected. Sunglasses were much smaller than what they appeared to be in the try-on picture.

Date of experience: June 22, 2022
California
1 review
0 helpful votes
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Return
July 22, 2022

I had to return the glasses because they were too big for me

Date of experience: June 22, 2022
Illinois
1 review
0 helpful votes
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Love it!
June 22, 2022

Awesome. Totally awesome. Love the choices and they accept my FSA now. I need moar!

Date of experience: June 21, 2022
Texas
1 review
0 helpful votes
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Good
June 22, 2022

Good good good good good good good good good good.

Date of experience: June 21, 2022
Virginia
1 review
0 helpful votes
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Excellent
June 21, 2022

There was on error on my end and they were able to correct the issue and expedite the order in a timely manner.

Date of experience: June 21, 2022
Louisiana
1 review
0 helpful votes
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Long shipping time
July 21, 2022

The shipping time was horrendous. It took 2 weeks to ship.

Date of experience: June 21, 2022
Nevada
1 review
0 helpful votes
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Eye glasses
July 21, 2022

Price was good quality not the best, my eyes hurt when I wear The glasses

Date of experience: June 21, 2022