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business logo of Eyebuydirect

Eyebuydirect

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,651
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,808 reviews

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California
1 review
0 helpful votes
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Emails
June 27, 2022

I $#*!ING HATE EyeBuyDirect for the fact that they now innundate my email box with an $#*! $#*! irrelevant email every goddamn $#*!ing 4 hours. Good product at good price but because of the $#*!ing emaul rape, I will tell everybody to stay away from EyeBuyDirect and that your product and everything SUCKS ans it's a ripp-off and that they should never ever ever use EBD

Date of experience: June 27, 2022
Michigan
1 review
0 helpful votes
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Picking out glasses
June 27, 2022

To many choices otherwise ok. I love them, would buy again.

Date of experience: June 27, 2022
Texas
1 review
1 helpful vote
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Review
June 27, 2022

If a discount code is only good for a certain period of time, that should be stated on the website. I selected my eye glasses that I wanted to order and wanted to think about it for a day or two. Once I decided to order then, the original discount code was no longer valid. I did get another code and I was satisfied with that discount. Just should be more transparent regarding when a discount code expires. Thanks

Date of experience: June 27, 2022
California
1 review
0 helpful votes
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Excellent
June 27, 2022

Fast service and good quality for a fair price, love my glasses

Date of experience: June 26, 2022
Wisconsin
1 review
0 helpful votes
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Great Glasses & Affordable
June 27, 2022

Been using Eyebuydirect for years, we had a hiccup one time and they fixed it.
The new ordering system is even better now.
Happy to shop here.

Date of experience: June 26, 2022
Colorado
1 review
0 helpful votes
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Nice
June 27, 2022

Love the lower cost glasses. Shipping speed is okay

Date of experience: June 26, 2022
Wisconsin
1 review
0 helpful votes
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Super!
June 26, 2022

I bought these glasses before and since my prescription changed I had to get them again!

Date of experience: June 26, 2022
Arizona
1 review
0 helpful votes
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Great price and great glasses
June 26, 2022

I lost my glasses while river tubing. I received my new pair very quick and the glasses are great quality. Can't complain at all.

Date of experience: June 25, 2022
Illinois
1 review
0 helpful votes
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Prescription Sunglasses
June 25, 2022

Love them. Would love if there were more small frames on the site. Medium is too big for me. Ordered medium glasses last August and I don't love them.

Date of experience: June 25, 2022
Indiana
1 review
0 helpful votes
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Perfect
June 25, 2022

Exactly awesome very reliable on prices and the shipping do not take long

Date of experience: June 25, 2022
Nevada
1 review
0 helpful votes
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I can not use these glass. They are so strong I can't see out them. I wasted my money

Date of experience: June 25, 2022
Texas
1 review
1 helpful vote
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Always the best
June 25, 2022

I discovered Eye Buy Direct about 5-6 years ago when my son was in Kindergarten and needed glasses. We got him an expensive Ray Ban pair from another dealer and they got broken on the playground a few months in. In search of a more affordable alternative I came across Eye Buy Direct and fell in love. They have a HUGE selection which is great for both my son and myself. Plus, we can get 2 pair for the same price or less than we paid somewhere else. Having a back up pair is a must for a young boy going into teenage years. Everyone always compliments our glasses and I always recommend this site.

Date of experience: June 25, 2022
Nebraska
1 review
0 helpful votes
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First time purchasing online, the process was pretty easy and I got the glasses I wanted for a great price! Thanks!

Date of experience: June 25, 2022
Bahamas
1 review
0 helpful votes
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Satisfied customer
June 25, 2022

Black pair fit perfectly.
Milneva seems a bit big. Keep falling off.
Overall I'm satisfied with the look of both pairs.

Date of experience: June 25, 2022
Wisconsin
1 review
0 helpful votes
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Ok
June 25, 2022

Glasses are ok but a bit large. I think it might be good to give really detailed measuring directions on site.

Date of experience: June 24, 2022
Maryland
1 review
0 helpful votes
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Great service!
June 25, 2022

Quick and easy. Easy to understand lens options and great selection of frames.

Date of experience: June 24, 2022
Texas
2 reviews
0 helpful votes
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Great Company
June 25, 2022
Updated review

Very nice and easy transaction. Prices are good, and amount of time shipping takes has improved greatly over the years. I always start with EBD when in need of eyeglasses.

Date of experience: June 24, 2022

Never have problems ordering
January 2, 2021
Previous review

Never have problems ordering

Date of experience: January 2, 2021
Arizona
1 review
0 helpful votes
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I LOVE EyeBuyDirect
June 25, 2022

I love eyebuydirect! I wish there would be frame recommendations based off of your purchase history but honestly I will never purchase my prescription glasses anywhere else!

Date of experience: June 24, 2022
Texas
1 review
0 helpful votes
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Better than before
June 24, 2022
Updated review

Great! Great! Great! Great! Way better service than a year or two ago... Shipping was hit or miss.

Date of experience: June 24, 2022

Great
January 7, 2021
Previous review

Great

Date of experience: January 7, 2021
Virginia
1 review
0 helpful votes
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Fast and affordable
June 24, 2022

The glasses I ordered from Eyebuydirect were very affordable. They fit absolutely perfect.

Date of experience: June 24, 2022