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Eyebuydirect

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,673
value
5,189
shipping
5,189
returns
132
quality
5,292
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245,058 reviews

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Illinois
1 review
0 helpful votes
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Happy camper
January 16, 2023

It came within in the allotted time period and I am happy with the two pairs I received.

Date of experience: January 16, 2023
Indiana
1 review
0 helpful votes
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Surprised how good
January 16, 2023

Receiving Time getting my prescription was very good,
Very good quality
Customer service responded to a comment to make sure my prescription was correct

Date of experience: January 16, 2023
Illinois
1 review
0 helpful votes
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YooperGirl
February 14, 2023

Glasses and ordering were a breeze. Fine products to explore and choose from. Quality is medium. Shipping however was a not a pleasant experience. To start with I recieved free shipping and it did not state it would be sent Parcel Post which is not an insured service, so that being said if my two pairs of glasses were smashed, broken etc. I would have been out my money. Second shipping tracking number they sent me stated for over a week that the Post Office was waiting for the item and lastly my Informed Digest on my Postal Account had a totally different tracking number that was for the same package Eyebuydirects gave me a different tracking number for. I contacted Eyebuydirect about shipping numbers, they blamed the Post Office and stated the number they gave me was correct and that the number in my Informed Digest was not theirs.But alas it was because it tracked the same place and times as their original number. So just beware of the shipping with this company.

Date of experience: January 15, 2023
Alabama
1 review
0 helpful votes
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Happy with purchase
January 15, 2023

Price was about half that I normally paid. Glasses and frames seem very good.

Date of experience: January 15, 2023
New Jersey
1 review
0 helpful votes
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Good
January 15, 2023

Cheaper than a store and easy. Everything was good.

Date of experience: January 14, 2023
Texas
1 review
0 helpful votes
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Great
January 15, 2023
Updated review

Better than expected and a reasonable price. The lens and frame are still holding up well.

Date of experience: January 14, 2023

Good but the try on feature stops working on safari...
December 25, 2022
Previous review

Good but the try on feature stops working on safari Mac after the first time then you have to refresh

Date of experience: December 24, 2022
Oregon
1 review
0 helpful votes
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Return of glasses
January 14, 2023

My husband couldn't read with the first pair of glasses he received. I don't know why they didn't give us the second pair the first time, he ordered. They said we didn't order the right ones. How were we to know that to get the better progressive glasses by ordering the first time. I thought they would send them, when we ordered progressive the first time.

Date of experience: January 14, 2023
Indiana
1 review
0 helpful votes
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It was fun enjoyed trying them on had a few laughs looked funny in a few
Lol loved it..

Date of experience: January 14, 2023
Georgia
1 review
0 helpful votes
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Husbands glasses
January 14, 2023

Waited several weeks for delivery but they were perfect when we got them.

Date of experience: January 14, 2023
Puerto Rico
1 review
0 helpful votes
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Son de calidad y tienen un hermoso color. Son muy lindos

Date of experience: January 14, 2023
Washington
1 review
0 helpful votes
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Frameless glasses
January 14, 2023

Love them and love all the glasses they sell. Been buying from them for years

Date of experience: January 14, 2023
Pennsylvania
1 review
0 helpful votes
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Best experience
January 14, 2023

Had a great experience and lot of help thank you so much

Date of experience: January 13, 2023
New York
1 review
0 helpful votes
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Another great pair
January 13, 2023

I've now bought 3 pairs from EyeBuyDirect and honestly they're the best quality out of all the glasses I've bought from various online glasses companies. They arrived faster than I expected and you can't beat the price.

Date of experience: January 13, 2023
Colorado
1 review
0 helpful votes
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Best Deal Ever!
January 13, 2023

I can see now. That's my experience. I was buying reading glasses left & right until I found you guys.

Date of experience: January 13, 2023
West Virginia
1 review
0 helpful votes
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Second just as good as the first
January 13, 2023

Love this page this is my second pair and I'm loving them.

Date of experience: January 13, 2023
California
1 review
1 helpful vote
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2 day delivery, don't make me laugh
February 12, 2023

I bought some glasses for myself on Jan 10th and did the 2 day delivery for $20, after the end of the second day I hadn't received my glasses so I contact Customer Support, I spoke with Jane Cole who said I should be patient and wait, at the end of the conversation I receive and email saying my order has been shipped and a UPS tracking number which says it will be delivered Jan 13th 2023. Today, Jan 13th 2023 I logged onto the UPS tracking number and the page is blank. I contacted Customer Support and I spoke to Harold who said I should expect my package some day until Jan 16th 2023 with no explanation and proceeded to give me a $9 refund, so generous thank you.

Date of experience: January 13, 2023
Iowa
1 review
0 helpful votes
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Wow! It is a low price!
January 13, 2023

I was hesitate to order online since I have bifocals. They are perfect and cost effective!

Date of experience: January 13, 2023
Florida
2 reviews
0 helpful votes
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Very good
January 13, 2023

Fast. Good price. Variety of styles. I strongly recommend it.

Date of experience: January 13, 2023
Utah
1 review
0 helpful votes
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Fashionable, quick and good quality
January 13, 2023

I have been very happy with the quality and value of the products I have purchased.

Date of experience: January 12, 2023
Kentucky
1 review
0 helpful votes
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High quality! So classy!
January 13, 2023
Updated review

So easy to find cute frames that fit my face! There are so many styles it's easy for my husband and I to order new glasses from the same place!

Date of experience: January 12, 2023

:) Thanks!
August 16, 2020
Previous review

:) Thanks! Will always shop with you! Best prices and so convenient!

Date of experience: August 16, 2020