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Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,669
value
5,189
shipping
5,189
returns
132
quality
5,292
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245,037 reviews

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Pennsylvania
1 review
0 helpful votes
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I thought I would receive them quicker.
February 22, 2023

I have a strong prescription I am just a little worried about fit.

Date of experience: January 22, 2023
California
1 review
0 helpful votes
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Great
January 23, 2023

Easy to navigate through the web site. Great selection

Date of experience: January 22, 2023
Texas
1 review
0 helpful votes
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Affordable Quality
January 22, 2023
Updated review

I have ordered several times now. Every pair has been perfect!

Date of experience: January 22, 2023

Great glasses!
December 11, 2022
Previous review

I've always wanted Transitions lenses, but I could never afford them before. At EyeBuyDirect, quality glasses are very affordable.

Date of experience: December 11, 2022
New Mexico
2 reviews
0 helpful votes
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Glasses are awesome
January 21, 2023
Updated review

I love the glasses and how easy it is to shop. I also love the prices.

Date of experience: January 21, 2023

Love my first pair, so I had to order a second pair
March 27, 2021
Previous review

Love my first pair, so I had to order a second pair.

Date of experience: March 27, 2021
Utah
1 review
0 helpful votes
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Love it!
January 20, 2023

From ordering to receiving my glasses, it was smooth sailing! I love my frames! Super cute!

Date of experience: January 20, 2023
Colorado
1 review
0 helpful votes
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Good quality glasses
January 20, 2023

Great selection of lenses, especially small adult sizes, great prices.

Date of experience: January 20, 2023
Colorado
1 review
0 helpful votes
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The best
January 20, 2023

I like what you are doing so much I convinced my mother to buy from you and she's also happy.

Date of experience: January 19, 2023
Connecticut
1 review
0 helpful votes
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Ebd the B
January 19, 2023

Great variability in styles for both me and my partner!

Date of experience: January 18, 2023
Delaware
1 review
0 helpful votes
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Good but with mistakes
January 18, 2023

I like this website because of the discounts and overall being cheaper than getting them at the doctor's office. Still, I did get the wrong frames from what I ordered. I really needed them so I decided not to complain too much, but they gave me a really unflattering bright color when I ordered dark frames. I have ordered from them before and it was fine so this might be a fluke. But just be mindful of mistakes.

Date of experience: January 18, 2023
California
1 review
0 helpful votes
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Love these!
January 18, 2023

Found some good quality glasses at a great cost. Rx, Transitions, Blue light/Computer screen. Will definitely be back.

Date of experience: January 17, 2023
North Carolina
1 review
0 helpful votes
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Awesome
January 17, 2023

Glasses arrived in a timely manner and they come in perfect condition every time! Great price for the quality!

Date of experience: January 16, 2023
Minnesota
1 review
0 helpful votes
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Great pair of eyeglasses
January 17, 2023

Great eyeglasses. Very sturdy and chic! Delivery took a bit longer than expected, though.

Date of experience: January 16, 2023
Louisiana
1 review
0 helpful votes
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Very affordable
January 16, 2023

Large selection of glasses with affordable prices.

Date of experience: January 16, 2023
Illinois
1 review
0 helpful votes
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Happy camper
January 16, 2023

It came within in the allotted time period and I am happy with the two pairs I received.

Date of experience: January 16, 2023
Indiana
1 review
0 helpful votes
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Surprised how good
January 16, 2023

Receiving Time getting my prescription was very good,
Very good quality
Customer service responded to a comment to make sure my prescription was correct

Date of experience: January 16, 2023
Illinois
1 review
0 helpful votes
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YooperGirl
February 14, 2023

Glasses and ordering were a breeze. Fine products to explore and choose from. Quality is medium. Shipping however was a not a pleasant experience. To start with I recieved free shipping and it did not state it would be sent Parcel Post which is not an insured service, so that being said if my two pairs of glasses were smashed, broken etc. I would have been out my money. Second shipping tracking number they sent me stated for over a week that the Post Office was waiting for the item and lastly my Informed Digest on my Postal Account had a totally different tracking number that was for the same package Eyebuydirects gave me a different tracking number for. I contacted Eyebuydirect about shipping numbers, they blamed the Post Office and stated the number they gave me was correct and that the number in my Informed Digest was not theirs.But alas it was because it tracked the same place and times as their original number. So just beware of the shipping with this company.

Date of experience: January 15, 2023
Alabama
1 review
0 helpful votes
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Happy with purchase
January 15, 2023

Price was about half that I normally paid. Glasses and frames seem very good.

Date of experience: January 15, 2023
New Jersey
1 review
0 helpful votes
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Good
January 15, 2023

Cheaper than a store and easy. Everything was good.

Date of experience: January 14, 2023
Texas
1 review
0 helpful votes
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Great
January 15, 2023
Updated review

Better than expected and a reasonable price. The lens and frame are still holding up well.

Date of experience: January 14, 2023

Good but the try on feature stops working on safari...
December 25, 2022
Previous review

Good but the try on feature stops working on safari Mac after the first time then you have to refresh

Date of experience: December 24, 2022
Oregon
1 review
0 helpful votes
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Return of glasses
January 14, 2023

My husband couldn't read with the first pair of glasses he received. I don't know why they didn't give us the second pair the first time, he ordered. They said we didn't order the right ones. How were we to know that to get the better progressive glasses by ordering the first time. I thought they would send them, when we ordered progressive the first time.

Date of experience: January 14, 2023