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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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I've been purchasing glasses from EBD for some years now and I can honestly say I've never been disappointed in my selections. Sometimes I wish the prices were more budget friendly but they are still, by far, better than my local optometry shop.
I've been purchasing glasses from EBD for some years now and I can honestly say I've never been disappointed in my selections. Sometimes I wish the prices were more budget friendly but they are still, by far, better than my local optometry shop.
So far I haven't had an issue getting any issues resolved, it just takes some patience & communication. It would be great if they showed the "sizing" of the models wearing the glasses. The virtual try on is slightly off from what you receive in person or trying to compare to other buyers.
I always want to try new frames and anytime I have not liked them it was easy to facilitate a return or exchange. I can also purchase two or three pairs of glasses for the price of one in a traditional eyeglass store.
I was offered free shipping but charged $19 for 2 day express and I was unable to deselect that option. I would not have paid $19 for express shipping! 😡
Plethora of options to choose from with a wide range of budgets is appreciated. The only thing that needs to change is to stop showing the glasses that have been discontinued. I shouldn't be able to still have the option to select those "discontinued" glasses if they are "discontinued". They should not even be in my search results. But many that I liked were "discontinued". I will continue to support and am thankful.
Plethora of options to choose from with a wide range of budgets is appreciated. The only thing that needs to change is to stop showing the glasses that have been discontinued. I shouldn't be able to still have the option to select those "discontinued" glasses if they are "discontinued". They should not even be in my search results. But many that I liked were "discontinued". I will continue to support and am thankful.
I have used Eyebuydirect for several years and have ordered for other family members. Easy process and excellent customer service.
What else can I say?
Consistent service over the purchase, and some return of, at least 8 pairs of prescription and sun glasses.
I am not into Jewelry but I love changing my glasses to match my mood or what I am wearing! Love the affordability of ordering different pairs! It get so many compliments on the frames that I am wearing that day!
Loved my glasses but they broke in about 6 months. But they were a good price, that's why i am returning now to get another cute but cheap pair of glasses that i can be hard on at work
Their website is very easy to use. The have a great variety of frames. They have great prices. They fill your prescription quickly.
Customer service was great when orderingm the wrong glasses. I actively tell all my friends who are looking for glasses to check this site out as I have not been disappointed. I have been ordering since 2020
Slightly misleading with the pricing and the types of up charges after the lens. I got a cheap frame, and they just shouldn't even sell it because it is so bad without nose rests. I have enjoyed the Arnette Narro, and the mint tint I got for it was awesome.
The glasses I ordered were exactly as expected and sturdy feel, great experience with quick shipping and order updates as well
It was my first time shopping on line for prescription glasses so I was a lil nervous, however I when put them on I could barely believe my eyes! I have the No lines and I could look down without moving my head. I was very pleased!
Website is slow to load, reload, images don't come through, limited viewing options of frames and was unresponsive resulting in reloading twice.
I found frames I like, and great lens options to meet my needs, and they matched my prescription perfectly. The ordering process makes me confident the prescription is filled correctly
Anytime I call the help is always pleasant and helpful. Takes their time and gives good advice. Has helped with returns and honoring discounts. Only order from you guys!
Coating began to come off at the edges in a little less than a year. I thought the price was reasonable and overall convenient and easy to use
I've been ordering from here for decades. My previous order has not moved from the status of being worked on in over 10 days. They chat say's it's being worked on but with so many order's placed successfully in the past, I am now having to place a re-order to see if these will come. I expect a refund on order previously placed if it doesn't come soon.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members