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Eyebuydirect

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,656
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,854 reviews

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Washington
1 review
0 helpful votes
Follow Lynn M.
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I used to pay $600 for a pair of glasses; now I can get them for $125 from eyebuydirect.com. I can see just as well from the cheap ones as I could from the expensive ones. Delighted to have found this out.

Date of experience: November 26, 2025
West Virginia
1 review
0 helpful votes
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Great quality a great price
December 6, 2025
Updated review

First time buying glasses online and the experience was easy. The quality of the glasses was awesome and the price surprisingly affordable.

Date of experience: November 26, 2025

Quick and simple
November 15, 2025
Previous review

Quick and simple

Date of experience: November 4, 2025
Montana
1 review
0 helpful votes
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Love it
December 6, 2025

The glasses always arrive quickly and are so cute. I absolutely recommend this to anyone who enjoys having multiple sets of glasses or Who is prone to breaking glasses. I can always find something cute in my price range

Date of experience: August 28, 2025
California
1 review
0 helpful votes
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Repeat customer
December 5, 2025

This is my third time purchasing glasses from y'all. I'm very pleased with my previous purchases. Thanks for offering such reasonable and cool glasses!

Date of experience: November 25, 2025
New York
1 review
0 helpful votes
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Affordable Options
December 5, 2025

I order my daughter extra sets of her prescription eyeglasses as an affordable option for replacements, and she is always happy with the colors and options.

Date of experience: November 25, 2025
Massachusetts
1 review
0 helpful votes
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Affordable Quality
December 4, 2025

I've ordered several different styles from Eye But Direct over the years and they remain consistent on quality and affordability. Especially like the Try On feature before finalizing any purchase.

Date of experience: November 24, 2025
Texas
2 reviews
0 helpful votes
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Amazing
December 4, 2025

I have broken many of my glasses not just the ones from here and I need thin frame glasses so even though I have broken many of my glasses here, the deals help. You guys do your best there's only so much you can do for strong thin glasses.

Date of experience: November 24, 2025
New Jersey
1 review
0 helpful votes
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Ordered my first pair of glasses on line from eyebuydirect.com and after 2 years now I am ordering again, 3 pairs this time! The big box stores cannot compete with the pricing and fast delivery! Well done!

Date of experience: November 24, 2025
North Carolina
1 review
0 helpful votes
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Great service
December 4, 2025
Updated review

It took a little while to get them but worth the wait. It will take a little while to get used to them. I just had retina surgery so my right eye is hard to see out of.

Date of experience: November 24, 2025

Great service
December 4, 2025
Previous review

It took a little while to get them but worth the wait. It will take a little while to get used to them. I just had retina surgery so my right eye is hard to see out of.

Date of experience: November 24, 2025
Missouri
2 reviews
4 helpful votes
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Always my go-to!
December 3, 2025

The site seems to be majorly glitching this purchase but always good quality and pricing on eyewear! I do wish there were more large, funky options. Like retro styles.

Date of experience: November 23, 2025
California
1 review
0 helpful votes
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Out-of network for Aetna insurance
December 3, 2025

Out-of network for Aetna insurance - Why?
Insurance only applies to one item on purchase - WHY?
Will look at other providers next time.

Date of experience: November 22, 2025
New York
1 review
0 helpful votes
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Smooth
December 2, 2025

It took me awhile to figure out my size. After having received a few pair that were too large, ordering was a much better experience.

Date of experience: November 22, 2025
Massachusetts
1 review
0 helpful votes
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Affordable Fashionable Glasses
December 2, 2025
Updated review

I have been ordering glasses for several years from this site. The glasses have always been very well made and accurate for a fair price. Each year the glasses offered have been more fashion forward, and the technology involved in lens choice has increased. I will continue to purchase my glasses here.

Date of experience: November 21, 2025

Affordable Fashionable Glasses
December 2, 2025
Previous review

I have been ordering glasses for several years from this site. The glasses have always been very well made and accurate for a fair price. Each year the glasses offered have been more fashion forward, and the technology involved in lens choice has increased. I will continue to purchase my glasses here.

Date of experience: November 21, 2025
Maryland
1 review
0 helpful votes
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Consistently satisfied
December 2, 2025
Updated review

I've been purchasing glasses from EBD for some years now and I can honestly say I've never been disappointed in my selections. Sometimes I wish the prices were more budget friendly but they are still, by far, better than my local optometry shop.

Date of experience: November 21, 2025

Consistently satisfied
December 2, 2025
Previous review

I've been purchasing glasses from EBD for some years now and I can honestly say I've never been disappointed in my selections. Sometimes I wish the prices were more budget friendly but they are still, by far, better than my local optometry shop.

Date of experience: November 21, 2025
Colorado
1 review
0 helpful votes
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Decent and affordable
December 1, 2025

So far I haven't had an issue getting any issues resolved, it just takes some patience & communication. It would be great if they showed the "sizing" of the models wearing the glasses. The virtual try on is slightly off from what you receive in person or trying to compare to other buyers.

Date of experience: November 21, 2025
Arizona
1 review
0 helpful votes
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Affordable products and easy returns
December 1, 2025

I always want to try new frames and anytime I have not liked them it was easy to facilitate a return or exchange. I can also purchase two or three pairs of glasses for the price of one in a traditional eyeglass store.

Date of experience: January 26, 2024
Connecticut
1 review
0 helpful votes
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2 Day Shipping
December 1, 2025

I was offered free shipping but charged $19 for 2 day express and I was unable to deselect that option. I would not have paid $19 for express shipping! 😡

Date of experience: November 21, 2025
California
1 review
0 helpful votes
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Great service
December 1, 2025
Updated review

Plethora of options to choose from with a wide range of budgets is appreciated. The only thing that needs to change is to stop showing the glasses that have been discontinued. I shouldn't be able to still have the option to select those "discontinued" glasses if they are "discontinued". They should not even be in my search results. But many that I liked were "discontinued". I will continue to support and am thankful.

Date of experience: November 21, 2025

Great service
December 1, 2025
Previous review

Plethora of options to choose from with a wide range of budgets is appreciated. The only thing that needs to change is to stop showing the glasses that have been discontinued. I shouldn't be able to still have the option to select those "discontinued" glasses if they are "discontinued". They should not even be in my search results. But many that I liked were "discontinued". I will continue to support and am thankful.

Date of experience: November 21, 2025
Texas
1 review
0 helpful votes
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Great Service
December 1, 2025

I have used Eyebuydirect for several years and have ordered for other family members. Easy process and excellent customer service.

Date of experience: November 21, 2025
South Carolina
1 review
0 helpful votes
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Customer Service
December 1, 2025
Updated review

What else can I say?
Consistent service over the purchase, and some return of, at least 8 pairs of prescription and sun glasses.

Date of experience: November 21, 2025

Looking out for consumer
November 9, 2025
Previous review

Returns were accepted without a murmur

Date of experience: June 15, 2023