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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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I used to pay $600 for a pair of glasses; now I can get them for $125 from eyebuydirect.com. I can see just as well from the cheap ones as I could from the expensive ones. Delighted to have found this out.
First time buying glasses online and the experience was easy. The quality of the glasses was awesome and the price surprisingly affordable.
The glasses always arrive quickly and are so cute. I absolutely recommend this to anyone who enjoys having multiple sets of glasses or Who is prone to breaking glasses. I can always find something cute in my price range
This is my third time purchasing glasses from y'all. I'm very pleased with my previous purchases. Thanks for offering such reasonable and cool glasses!
I order my daughter extra sets of her prescription eyeglasses as an affordable option for replacements, and she is always happy with the colors and options.
I've ordered several different styles from Eye But Direct over the years and they remain consistent on quality and affordability. Especially like the Try On feature before finalizing any purchase.
I have broken many of my glasses not just the ones from here and I need thin frame glasses so even though I have broken many of my glasses here, the deals help. You guys do your best there's only so much you can do for strong thin glasses.
Ordered my first pair of glasses on line from eyebuydirect.com and after 2 years now I am ordering again, 3 pairs this time! The big box stores cannot compete with the pricing and fast delivery! Well done!
It took a little while to get them but worth the wait. It will take a little while to get used to them. I just had retina surgery so my right eye is hard to see out of.
It took a little while to get them but worth the wait. It will take a little while to get used to them. I just had retina surgery so my right eye is hard to see out of.
The site seems to be majorly glitching this purchase but always good quality and pricing on eyewear! I do wish there were more large, funky options. Like retro styles.
Out-of network for Aetna insurance - Why?
Insurance only applies to one item on purchase - WHY?
Will look at other providers next time.
I have been ordering glasses for several years from this site. The glasses have always been very well made and accurate for a fair price. Each year the glasses offered have been more fashion forward, and the technology involved in lens choice has increased. I will continue to purchase my glasses here.
I have been ordering glasses for several years from this site. The glasses have always been very well made and accurate for a fair price. Each year the glasses offered have been more fashion forward, and the technology involved in lens choice has increased. I will continue to purchase my glasses here.
I've been purchasing glasses from EBD for some years now and I can honestly say I've never been disappointed in my selections. Sometimes I wish the prices were more budget friendly but they are still, by far, better than my local optometry shop.
I've been purchasing glasses from EBD for some years now and I can honestly say I've never been disappointed in my selections. Sometimes I wish the prices were more budget friendly but they are still, by far, better than my local optometry shop.
So far I haven't had an issue getting any issues resolved, it just takes some patience & communication. It would be great if they showed the "sizing" of the models wearing the glasses. The virtual try on is slightly off from what you receive in person or trying to compare to other buyers.
I always want to try new frames and anytime I have not liked them it was easy to facilitate a return or exchange. I can also purchase two or three pairs of glasses for the price of one in a traditional eyeglass store.
I was offered free shipping but charged $19 for 2 day express and I was unable to deselect that option. I would not have paid $19 for express shipping! 😡
Plethora of options to choose from with a wide range of budgets is appreciated. The only thing that needs to change is to stop showing the glasses that have been discontinued. I shouldn't be able to still have the option to select those "discontinued" glasses if they are "discontinued". They should not even be in my search results. But many that I liked were "discontinued". I will continue to support and am thankful.
Plethora of options to choose from with a wide range of budgets is appreciated. The only thing that needs to change is to stop showing the glasses that have been discontinued. I shouldn't be able to still have the option to select those "discontinued" glasses if they are "discontinued". They should not even be in my search results. But many that I liked were "discontinued". I will continue to support and am thankful.
I have used Eyebuydirect for several years and have ordered for other family members. Easy process and excellent customer service.
What else can I say?
Consistent service over the purchase, and some return of, at least 8 pairs of prescription and sun glasses.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

