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Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,659
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,878 reviews

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Virginia
1 review
0 helpful votes
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Prescription glasses
January 25, 2023

I was skeptical at first because they are so cheap but I'm so glad I bought glasses from this sight! They're so affordable and come pretty quick. I have already recommended to other people!

Date of experience: January 25, 2023
North Carolina
1 review
0 helpful votes
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Unhappy CUSTOMER
February 24, 2023
Updated review

I could have gone to my eyelab beside my house and it would have been faster! To bad your company even allows us mail to ship for you the move like slugs

Date of experience: January 24, 2023

Fast and could stay home
January 4, 2023
Previous review

Fast and could stay home

Date of experience: January 3, 2023
Florida
1 review
0 helpful votes
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The site is slow to respond and doesn't tell me when the frame I select isn't the needed size. The telephone help person's accent makes it hard to understand him.

Date of experience: January 24, 2023
Colorado
1 review
0 helpful votes
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Great product
January 24, 2023

It was easy to find the product I wanted. It arrived in a few days and the quality is great.

Date of experience: January 24, 2023
Washington
1 review
0 helpful votes
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Repeat of Happiness
January 24, 2023

Site is super user friendly.
This is my second pair with eye buy direct.
I decided to get a pair from my optometrist after my last exam. Thinking why not they might be really exceptional and I would have the local follow up service. I ended up paying over $700 and not happy with the end product. So I went back to EBD and ordered a pair paying $75 and live them. Go figure. I've learned my lesson.

Date of experience: January 24, 2023
Missouri
2 reviews
0 helpful votes
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Well done.
January 24, 2023

Very clear. Glasses received in about 16 days. They look and work fine.

Date of experience: January 24, 2023
Illinois
1 review
0 helpful votes
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Great deals and great quality
January 24, 2023
Updated review

Great buys and great deals with great quality of frame's and lenses

Date of experience: January 23, 2023

Its was my birthday on the 14!
October 16, 2022
Previous review

Its was my birthday on the 14! Of October so l was expecting a better discount

Date of experience: October 16, 2022
Ohio
1 review
0 helpful votes
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Order was wrong
January 23, 2023

They charged me for tinted lenses and sent me glasses without tint

Date of experience: January 23, 2023
Massachusetts
1 review
0 helpful votes
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Quick turnaround
January 23, 2023
Updated review

As always, my transaction was quick and easy. EyeBuyDirect will continue to be my go-to for eyeglasses!

Date of experience: January 23, 2023

Perfect!
June 26, 2020
Previous review

Order was perfect! Thank you for the excellent service!

Date of experience: June 26, 2020
Michigan
2 reviews
0 helpful votes
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I'll never stop ordering from ya'll
January 23, 2023

Honestly, ya'll couldn't have made this easier. I've ordered a number of times and I'll be ordering forever

Date of experience: January 23, 2023
Pennsylvania
1 review
0 helpful votes
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I thought I would receive them quicker.
February 22, 2023

I have a strong prescription I am just a little worried about fit.

Date of experience: January 22, 2023
California
1 review
0 helpful votes
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Great
January 23, 2023

Easy to navigate through the web site. Great selection

Date of experience: January 22, 2023
Texas
1 review
0 helpful votes
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Affordable Quality
January 22, 2023
Updated review

I have ordered several times now. Every pair has been perfect!

Date of experience: January 22, 2023

Great glasses!
December 11, 2022
Previous review

I've always wanted Transitions lenses, but I could never afford them before. At EyeBuyDirect, quality glasses are very affordable.

Date of experience: December 11, 2022
New Mexico
2 reviews
0 helpful votes
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Glasses are awesome
January 21, 2023
Updated review

I love the glasses and how easy it is to shop. I also love the prices.

Date of experience: January 21, 2023

Love my first pair, so I had to order a second pair
March 27, 2021
Previous review

Love my first pair, so I had to order a second pair.

Date of experience: March 27, 2021
Utah
1 review
0 helpful votes
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Love it!
January 20, 2023

From ordering to receiving my glasses, it was smooth sailing! I love my frames! Super cute!

Date of experience: January 20, 2023
Colorado
1 review
0 helpful votes
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Good quality glasses
January 20, 2023

Great selection of lenses, especially small adult sizes, great prices.

Date of experience: January 20, 2023
Colorado
1 review
0 helpful votes
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The best
January 20, 2023

I like what you are doing so much I convinced my mother to buy from you and she's also happy.

Date of experience: January 19, 2023
Connecticut
1 review
0 helpful votes
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Ebd the B
January 19, 2023

Great variability in styles for both me and my partner!

Date of experience: January 18, 2023
Delaware
1 review
0 helpful votes
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Good but with mistakes
January 18, 2023

I like this website because of the discounts and overall being cheaper than getting them at the doctor's office. Still, I did get the wrong frames from what I ordered. I really needed them so I decided not to complain too much, but they gave me a really unflattering bright color when I ordered dark frames. I have ordered from them before and it was fine so this might be a fluke. But just be mindful of mistakes.

Date of experience: January 18, 2023
California
1 review
0 helpful votes
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Love these!
January 18, 2023

Found some good quality glasses at a great cost. Rx, Transitions, Blue light/Computer screen. Will definitely be back.

Date of experience: January 17, 2023