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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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I found frames I couldn't get anywhere else. Reasonably priced and great quality. Uploaded my prescription and a week later had my glasses. Perfect out of the box, little to no adjustment needed. Sturdy and stylish, very happy with my purchase! 😁
Great! Loved wearing your glasses until my prescription changed.
Still waiting for the order to arrive on the reading glasses order
I've purchased several pairs of glasses and they are always quality. They look great! Eyebuydirect direct has good customer service and shipping speed too!
Every time I need new glasses I check Eye buy direct first. They have cute styles and affordable prices. What's not to love?!
The product works and is reasonably priced. Delivered safely, and easy to choose.
I purchased glasses years ago and could not remember from which company. Once I logged in, I could see it was this company! I was very pleased with the quality and customer service.
Everything was good except glasses arrived in heavily damaged shipping container.
Purchasing frames is easy. I had a pair that needed replaced and it was quick and painless. Buying glasses is so easy.
I made a mistake with my glasses order. Eyebuydirect corrected the prescription info and replaced the glasses at no cost to me.
I've used EyeBuyDirect for quite a few years. I always am satisfied with the quality of workmanship and value for my money. I have found EyeBuyDirect is much more affordable than buying from in the stores and I love how well I can see when I get my glasses in the mail.
Affordable prices, accurate prescriptions, beautiful frame options. Can't go wrong here.
I honestly don't know why I buy glasses anywhere else. It's a great experience.
Thank u for helping me to see again very quickly no problems always amazing
This site has been the only place I've purchased glasses for a decade now! I love the service and now my whole family purchases from here too!
Cute options, and I love the try on feature. Easy to customize and add prescriptions too.
I have been using eyebuydirect for several years and have never had issues. Love every pair i have ordered. Great quality and prices!
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

