Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Eyebuydirect

Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
See all photos
How would you rate Eyebuydirect?
grey stargrey stargrey stargrey stargrey star

Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,686
value
5,189
shipping
5,189
returns
132
quality
5,292
This company does not typically respond to reviews

Instant Feedback

245,235 reviews

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
Follow Clint F.
Unfollow Clint F.
Share Review
Report Review

I found frames I couldn't get anywhere else. Reasonably priced and great quality. Uploaded my prescription and a week later had my glasses. Perfect out of the box, little to no adjustment needed. Sturdy and stylish, very happy with my purchase! 😁

Date of experience: January 17, 2025
Wisconsin
1 review
0 helpful votes
Follow Cindy C.
Unfollow Cindy C.
Share Review
Report Review

Great! Loved wearing your glasses until my prescription changed.

Date of experience: February 1, 2025
Michigan
1 review
0 helpful votes
Follow Richard E.
Unfollow Richard E.
Share Review
Report Review

Distrance glasses order
February 11, 2025

Still waiting for the order to arrive on the reading glasses order

Date of experience: February 1, 2025
Maryland
1 review
0 helpful votes
Follow Knickkia R.
Unfollow Knickkia R.
Share Review
Report Review

Quality
February 11, 2025

I've purchased several pairs of glasses and they are always quality. They look great! Eyebuydirect direct has good customer service and shipping speed too!

Date of experience: February 1, 2025
Georgia
1 review
0 helpful votes
Follow Nicol M.
Unfollow Nicol M.
Share Review
Report Review

Great eyeglasses
February 11, 2025

Great customer service and easy exchanges. Good quality glasses!

Date of experience: January 6, 2025
California
1 review
0 helpful votes
Follow Jenny Z.
Unfollow Jenny Z.
Share Review
Report Review

Perfection
February 11, 2025

Every time I need new glasses I check Eye buy direct first. They have cute styles and affordable prices. What's not to love?!

Date of experience: January 31, 2025
Virginia
1 review
0 helpful votes
Follow Harrison J.
Unfollow Harrison J.
Share Review
Report Review

Cheap glasses
February 11, 2025

The product works and is reasonably priced. Delivered safely, and easy to choose.

Date of experience: January 31, 2025
Texas
1 review
0 helpful votes
Follow Jill T.
Unfollow Jill T.
Share Review
Report Review

Easy, direct process
February 10, 2025

I purchased glasses years ago and could not remember from which company. Once I logged in, I could see it was this company! I was very pleased with the quality and customer service.

Date of experience: April 30, 2015
Georgia
1 review
0 helpful votes
Follow Melina J.
Unfollow Melina J.
Share Review
Report Review

Great except damaged box
February 10, 2025

Everything was good except glasses arrived in heavily damaged shipping container.

Date of experience: December 3, 2024
New York
1 review
0 helpful votes
Follow David T.
Unfollow David T.
Share Review
Report Review

Great
February 10, 2025

Excellent. Great service. Would recommend to a friend. Great quality...

Date of experience: January 31, 2025
Nebraska
1 review
0 helpful votes
Follow Leah F.
Unfollow Leah F.
Share Review
Report Review

Quick service
February 10, 2025

Purchasing frames is easy. I had a pair that needed replaced and it was quick and painless. Buying glasses is so easy.

Date of experience: January 31, 2025
Washington
1 review
0 helpful votes
Follow John R.
Unfollow John R.
Share Review
Report Review

Great customer service.
February 10, 2025

I made a mistake with my glasses order. Eyebuydirect corrected the prescription info and replaced the glasses at no cost to me.

Date of experience: January 31, 2025
Oregon
1 review
0 helpful votes
Follow Kimberly X.
Unfollow Kimberly X.
Share Review
Report Review

Better Than Buying In The Stores
February 10, 2025

I've used EyeBuyDirect for quite a few years. I always am satisfied with the quality of workmanship and value for my money. I have found EyeBuyDirect is much more affordable than buying from in the stores and I love how well I can see when I get my glasses in the mail.

Date of experience: January 31, 2025
Wisconsin
1 review
0 helpful votes
Follow Cassandra L.
Unfollow Cassandra L.
Share Review
Report Review

All good here.
February 10, 2025

Affordable prices, accurate prescriptions, beautiful frame options. Can't go wrong here.

Date of experience: January 31, 2019
Maryland
1 review
0 helpful votes
Follow Marc Z.
Unfollow Marc Z.
Share Review
Report Review

Great experience
February 10, 2025

I honestly don't know why I buy glasses anywhere else. It's a great experience.

Date of experience: January 31, 2025
Pennsylvania
2 reviews
0 helpful votes
Follow Marco C.
Unfollow Marco C.
Share Review
Report Review

Thank u for helping me to see again very quickly no problems always amazing

Date of experience: January 31, 2025
Virginia
1 review
0 helpful votes
Follow Randall M.
Unfollow Randall M.
Share Review
Report Review

Only place I'll buy glasses!
February 10, 2025

This site has been the only place I've purchased glasses for a decade now! I love the service and now my whole family purchases from here too!

Date of experience: January 31, 2025
Ohio
1 review
0 helpful votes
Follow Temple U.
Unfollow Temple U.
Share Review
Report Review

Great product
February 10, 2025

User friendly web navigation. Great price and product!

Date of experience: January 31, 2025
California
1 review
0 helpful votes
Follow Adriana Z.
Unfollow Adriana Z.
Share Review
Report Review

Great functionality and style
February 10, 2025

Cute options, and I love the try on feature. Easy to customize and add prescriptions too.

Date of experience: February 25, 2025
Texas
1 review
0 helpful votes
Follow Demi V.
Unfollow Demi V.
Share Review
Report Review

Always satisfied with my orders
February 10, 2025

I have been using eyebuydirect for several years and have never had issues. Love every pair i have ordered. Great quality and prices!

Date of experience: January 30, 2025