EyebuydirectReviews 16,381

Quick and easy. I have been a long-time customer and a big fan!

Glasses fit perfect and prescription was followed flawlessly.

We bought 2 pairs last february and it was a good experience.

Please describe your previous experience How would your rate your previous experience with Eyebuydirect?

I've been a repeat customer of EyeBuyDirect due to the affordable pricing, customization options, and quick delivery. However, I've consistently experienced issues with durability—one particular style of glasses I've ordered has broken in the same spot four times in less than a year.

After my most recent purchase, I noticed (or rather, my girlfriend pointed out) that this pattern was undeniable. These glasses only last about three months before breaking, which is frustrating for what I assumed to be a mid-range quality product. Glasses should last years, not months.

I reached out to customer service on 8/24/24, providing details and photos, requesting a refund. When I received no response, I followed up on 8/30/24. Still, no reply. At this point, I feel like I'm throwing money away.

Despite these issues, I've continued to order from EyeBuyDirect because of the price and convenience, but the lack of customer support is extremely disappointing. If you never need assistance, EyeBuyDirect might work for you. But if something goes wrong, don't expect help.

I love these glasses so much, but they are too tight. They rub on the left side of my nose & squeeze my head. I had someone at an eyeglass repair shop heat them to try to loosen them which helped, but I still can only wear them part of the day before they become uncomfortable & I have to switch to my backup pair. I'm hoping they'll loosen with time.

Such low risk when buy glasses are a huge plus, my first pair had a defect and they were able to send a replacement free of cost. It was easy and quick enough to get sorted

Was easy to select and navigate through the checkout. The glasses also are still functional today!

This is my first time purchasing at Eye Buy Direct without any payment issues due to my location being outside the US.

Smooth process I've been buying from eye buy direct for years. It's a little pricey from what it used to be but still way cheaper than anywhere else and the quality NEVER disappoints. Love my new glasses.

Great experience damaged my first pair and they were replaced easily still under warranty

Very helpful to get the glasses I wanted. Guided me thru the whole process. Very patient and experienced

I have a big head and shopping for frames that are cute is really difficult so i appreciate the decent selection of feminine and trendy frames in bigger sizes available here!

Great price, Great frames, Great Everything! I highly recommend this site.

Great product. Fast service. Great customer service. Will always buy my glasses with you.

My order was correct and delivered on time. Would use them again.

Very helpful, reasonably priced, I have ordered multiple times from this website and was never disappointed

It was extremely easy to order. Fast shipping and easy to check on

Website is easy to use and a great selection of friends. I've ordered glasses from here before.

I had ordered 2 pair of reader glasses in 2019. I ordered one lens with 1.25 power and the other clear. The order then went fine. By 2025, I had broken both pair and wanted to do a reorder. The previous frames were discontinued so I selected some others. The problem came with applying the old prescription to the new pair. The process is not very clear at all. I had to call your customer service to get help. The woman helped me but it shouldn't have been necessary.

I think your site needs to de-emphasize the frames and make the build process simpler. The way you have your site now, you are constantly changing pages and you lose track of where you are.

I suggest that you change the SEQUENCE and layout for ordering on your site:
1) The user creates/saves multiple prescription profile(s) for future use.
2) The user applies the prescription(s) to frame(s)
3) The users selects options for the prescription/frame combo he has assembled.

Importantly, the 3 columns of choices would be on the screen at the same time, left to right: prescriptions, frames, addl. Options so you can see all the ordered glasses(s) all at once as you're building your order.
Of course the subtotals and total price would be tallied on the page as you go along.

Lastly, repeating a previous order at a later date (assuming the frames are still being sold) should be VERY easy. It would show: my purchase history, a button that reads "Reorder" then straight to checkout.