On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
When initial order did not arrive the replacement order was supposed to be expedited but are not coming any sooner. Still waiting to be shipped after 10 days.
Loved my glasses but the coating does tend to ware off on bottom part of the lens.
I just guessed on sizes, using the try on feature to help with sizing because i didn't feel like looking at all of that. Using your prescription (if you have the paper) also helped me
Very good price, quality materials but sometimes the measurements need correction.
My last order I had to send back 2 times for them to finally put my correct RX in. They confirmed every time they had the right RX but would send me a completely different RX that was 3x more stronger then me ne. And to try and explain the problem was very frustrating
Great discounts, and I can order very easy on line.
========================================
I have been coming here for affordable lenses for years! Now you guys are grossly upcharging for lenses... Legit so disgusted by your prices.
I love my distance glasses for driving and sightseeing. Thank you. They are dependable.
Love shopping for new glasses with Eye Buy Direct. The selection is pretty good &I can try on frames virtually & add in my Rx info. And the cost is much lower than buying from local optical shops!
I always get compliments on my glasses. I always tell them eye buy direct! 🤓
Your shipping takes too long I would pay for air but you don't offer it so I won't
I ordered two pair of glasses, one clear lenses and one sunglasses. They arrived in a short time. I got both pair for what other shops wanted for one pair. They seem to be correct on the prescription. They are nice quality. But, of course, I need to find someone else to adjust them because it is hard to judge their exact size.
So far this has been 100% excellent. Third or fourth time buying a pair of glasses here. I wouldn't do that if wasn't all right every time so far.
Glasses work great and great prices
Also if you need to return them they are very good with that too
LOVED the pair of glasses & sunglasses I purchased! Looking forward to these new sets I've purchased!
Sunglasses frames ordered bifocals, UGLY lenses. Took them right back and just went single vision lens much better handsome and inexpensive
Very cute glasses, I always get compliments on them! I prefer this website to other similar online glasses retailers. Helpful staff, and very fast shipping.
Variety of options, easy navigation for eyewear options. Great quality products.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members