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Eyebuydirect

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,652
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,815 reviews

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Georgia
1 review
0 helpful votes
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With affordable prices and an outstanding list of options, Eyebuydirect has been my go-to for new glasses for years.

Date of experience: April 21, 2025
California
1 review
0 helpful votes
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Always come back
April 30, 2025

I have bought glasses here for a few years now, & i will always come back. Can't beat the prices

Date of experience: April 20, 2025
California
1 review
0 helpful votes
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Amazing but fees
April 30, 2025

Amazing place for cheap glasses and options for higher tier. However, the options fees does get you.

Date of experience: April 20, 2025
Texas
1 review
0 helpful votes
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Affordable and Good Variety
April 30, 2025

I got some sunglasses from here and they are pretty good. But, I am getting my regular prescription glasses from here because there is a good guarantee and a decent price.

Date of experience: April 2, 2025
California
1 review
0 helpful votes
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Glasses try on issues
April 30, 2025

The glasses try on feature crashed the website a couple of times

Date of experience: April 20, 2025
Illinois
1 review
0 helpful votes
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Eyebuydirect offers a great selection of frame styles. The try on feature is excellent!
My only quibble is the shipment time, I wish it was faster.

Date of experience: April 20, 2025
Texas
1 review
1 helpful vote
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Return
April 30, 2025

Returned the previous order and still haven't received any email or notification about it. Spoke to someone over the phone about and they stated i could do a full return or put it as credit for my next purchase. I said to put it as credit and I didn't see anything when I logged into my account. I'm just wanting to know if I will receive a full refund or if there's a process to get access to my credit.

Date of experience: November 5, 2024
North Carolina
1 review
0 helpful votes
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Simple
April 30, 2025

Easy to reorder glasses; has many options for men and women; quality of glasses has been excellent

Date of experience: April 20, 2025
Illinois
1 review
0 helpful votes
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Great overall experience!
April 30, 2025

Wide selection of frames and lens shapes. Program allowing you to see what finished product choices would look like on you is an added bonus. Transition lenses work perfectly..

Date of experience: April 20, 2025
Florida
1 review
0 helpful votes
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Ordering made easy!
April 30, 2025

Such an easy method to ordering. The process was quick and easy. I like that I am able to see the frames on my face before purchasing.

Date of experience: April 20, 2025
California
1 review
1 helpful vote
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Amazing Value
April 30, 2025

EyeBuyDirect is amazing! I've purchased several pairs of glasses from them and have always been extremely happy with the glasses I received. It's astonishing how much cheaper their products are than purchasing from an optometrist, for the exact same quality. If you are contemplating a purchase but unsure about online eyewear, don't hesitate to place an order from EyeBuyDirect!

Date of experience: April 16, 2025
Florida
2 reviews
0 helpful votes
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Easy and great price
April 30, 2025

Have used for years. My usage of glasses is really only for driving and occasional distance (take a class...). They work out great. I keep in the cars, briefcase, and next to TV remotes.

Date of experience: April 19, 2025
Colorado
1 review
0 helpful votes
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Amazing Glasses
April 30, 2025

Love getting my frames from here! Stylish and modern with easy ordering that lets me get my favorite accessories

Date of experience: April 19, 2025
Guam
1 review
0 helpful votes
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Its more expensive now
April 30, 2025

It was easy, affordable and offers a lot of styles. I loved how affordable it was

Date of experience: April 20, 2025
Arizona
1 review
0 helpful votes
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Progressive lenses
April 30, 2025

I have orders numerous pairs of glasses and have always been satisfied.

Date of experience: April 19, 2025
Washington
1 review
0 helpful votes
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I like having the ability to upload my picture and "try on" glasses, but this time all the glasses shown were bigger than they are in real life, so the feature wasn't that helpful.

Date of experience: April 19, 2025
Arizona
1 review
0 helpful votes
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Best place to get glasses-any kind
April 30, 2025

Always perfect lenses, customer service excellence, can't beat the price, huge selection

Date of experience: April 19, 2025
Alabama
1 review
0 helpful votes
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I like the service
April 29, 2025

Glasses are always durable and they are great for my son! I like the brands

Date of experience: April 19, 2025
Michigan
1 review
0 helpful votes
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In style frames always available, glasses come well made and last just like the designer brands at your eye doctor for a fraction of the cost.

Date of experience: April 19, 2025
Georgia
1 review
0 helpful votes
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Good product
April 29, 2025
Updated review

Good product. Eased of ordering. Like the glasses and want to order more

Date of experience: March 26, 2025

I hope they come quick
April 2, 2025
Previous review

I hope they come quick. It's my first time.

Date of experience: March 23, 2025