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Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,651
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,812 reviews

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New York
1 review
0 helpful votes
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Easy & Lovely
April 28, 2025
Updated review

Great selection. Easy process. Very pleased. I would certainly make a purchase through Eyebuydirect again.

Date of experience: April 18, 2025

Easy Easy
April 5, 2025
Previous review

Quick and easy. So many choices from deals to diva wear. Happy with my new glasses!

Date of experience: March 26, 2025
New Jersey
1 review
0 helpful votes
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Dopeness for the low low
April 28, 2025

Love coming back to this website and getting affordable frames

Date of experience: April 17, 2025
Puerto Rico
1 review
0 helpful votes
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Never disappoints!
April 28, 2025

Quality is excellent! Communication is always helpful!
I've been a customer for more than 8 years.

Date of experience: April 17, 2025
North Carolina
1 review
0 helpful votes
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Great experience
April 28, 2025

Great experience no problems would recommend this method of purchase

Date of experience: February 4, 2025
Wisconsin
1 review
0 helpful votes
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O
April 27, 2025

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Date of experience: April 17, 2025
Tennessee
1 review
0 helpful votes
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My glasses held up really well the last time I had purchased, they are good quality and can last a long time, I have gotten others to place orders as well and they have all loved them.

Date of experience: April 17, 2025
California
1 review
0 helpful votes
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Glasses are 💯 % perfect! That my son stationed overseas, many of USMC soldiers have spouses/ family members placing orders to send overseas! 🥰

Date of experience: April 16, 2025
California
1 review
0 helpful votes
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It's good but it used to be better
April 27, 2025

Glasses quality just okay past few years. Used to be better.

Date of experience: April 17, 2025
California
1 review
0 helpful votes
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Easy to use
April 27, 2025

Very nice try on experience. Plus easy website to navigate, multitude of payment options

Date of experience: April 17, 2025
California
1 review
0 helpful votes
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Pleasantly surprised
April 27, 2025

I have ordered several single vision glasses and sun glasses and have been happy with every pair. Great value and price.

Date of experience: April 17, 2025
New York
1 review
0 helpful votes
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My son loves his eyeglasses; they have great quality lenses, a sturdy frame, and an excellent selection to choose from.

Date of experience: November 17, 2023
Hawaii
1 review
0 helpful votes
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Eyebuydirect is my go-to for prescription lens shopping and has been a great experience every time so far.

Date of experience: April 16, 2025
Oregon
1 review
0 helpful votes
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Always satisfied
April 27, 2025

I am always impressed with the variety of frames available in my extra small size glasses. Even more impressed with the amazing value.

Date of experience: April 16, 2025
Utah
1 review
0 helpful votes
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Excellent!
April 27, 2025

Excellent! Style and the fit are great, I love my glasses! Getting another pair.

Date of experience: February 27, 2025
Florida
1 review
0 helpful votes
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Perfect in every way!
April 27, 2025

Love the glasses and service. Prescription is perfect. The contacts were very courteous and helpful.

Date of experience: April 16, 2025
North Carolina
1 review
0 helpful votes
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This is my 4th pair
April 27, 2025

Love my glasses but never got a free pair for buying 3 in a row, still great price

Date of experience: April 16, 2025
Arizona
1 review
0 helpful votes
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Just so convenient. My third order and I'll continue to use Eye Buy Direct. Have told several family and friends to use.

Date of experience: April 16, 2025
Iowa
1 review
0 helpful votes
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Responsive customer service
April 26, 2025

Only of my previous orders got lost in the mail and then quickly resolved it and resent the order quickly and gave me credit for a pair that was no longer in stock. Don't remember the date for this order

Date of experience: April 16, 2025
Alabama
1 review
0 helpful votes
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Great experience
April 26, 2025

Love purchasing from eyebuydirect! Glasses for various family members has been amazing. Love the value and the coupoons. Keep up the great work

Date of experience: April 14, 2025
Virginia
1 review
0 helpful votes
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Great as always
April 26, 2025

Easy to filter and find exactly what I'm looking for at a great price! Thanks

Date of experience: April 16, 2025