Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company enjoys a generally positive reputation, with customers frequently praising the quality of its glasses, user-friendly website, and competitive pricing. Many appreciate the timely delivery and innovative features that enhance the shopping experience. However, concerns arise regarding customer service, particularly during order delays and the lack of immediate support options. Some customers have reported frustrations with prescription accuracy and issues related to shipping logistics. Overall, while the company is recognized for its stylish frames and affordability, improvements in customer support and communication could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Fiable et simple. Livraison rapide et complète. Lunettes de bonnes qualités.
The frames are perfect. I wish l'd had a better idea of what the colour of the lenses would be. The picture on the monitor looked much more grayish than the lenses turned out to be. Also l was able to adjust the bend on the arms to my satisfaction. But the progressive lens and the overall style are good.
I needed to add another pair of glasses to my order
I had a smooth experience navigating on the website, trying on the glasses (virtually), and check-out.
First time buying online. Lots of choices, fun easy experience. So far so good, cant wait to receive my glasses
Always great service and return policy is fantastic
Easy to shop. This place has frames that I like and can not find anywhere else
Les choix et la façon de rentrer les données sont conviviales
Always have a good experience with the site. Good choices and easy to navigate
Super easy to do and lots of cute frames! The heart shaped ones are my favourite. Lots of people have asked me if these are my actual prescription glasses and I love telling them yes and where to get them haha.
The glasses i ordered were what i have been looking tor for over a year. The fit is perfect ordering was easy.delivery fast.
Very easy-to-use website to order. Also a top-notch selection of frames!
Third experience. All arrive promptly and suit perfectly! I'll be back!
Have never received the discounts sent by email.
It's basically to persuade you into the webpage, 50%, 30% or 20% once you put the code never get credited.
Have never received the discounts sent by email
Found nice frame, but unfortunately the lenses are far inferior to the Nikon ones in my much more expensive glasses from the Optometrist. I can't use these at all. Not for reading, not for distance.
Very easy to complete, very satisfying ordering!
Loves the style of glasses and fit perfectly
Nice to have somewhat of an idea of what glasses will look like with "try on" option.
Will hope for the best.
I love every single one of them. Fits perfectly & frames are nice
The website and purchasing experience are quite good, but it's a hassle to quickly find the measurements of the glasses on the website and the sorting options are limited.

