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Eyebuydirect Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality of its glasses, user-friendly website, and competitive pricing. Many appreciate the timely delivery and innovative features that enhance the shopping experience. However, concerns arise regarding customer service, particularly during order delays and the lack of immediate support options. Some customers have reported frustrations with prescription accuracy and issues related to shipping logistics. Overall, while the company is recognized for its stylish frames and affordability, improvements in customer support and communication could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Quick and easy I most definitely will be buying more in the future
Easy to use website and love the 'try on' before you buy option
I started out with buy one get one free with code FLWRPWR. I ended with 1 pair I'm not sure will work for me. So I'm not sure.
Good experience always happy have shopped here before
Easy to use online. Code in my email did not work which is why I took 1 star off.
Glasses arrived quickly and the style is really cute but they are really cheap. They are made of a super light cheap plastic that makes a cracking sound ever time you put them on. They won't last long which sucks because the style is cute~
Quick and easy to order. Some confusion on my pupil distance but excellent customer service to get that figured out.
Very simply designed, easy to follow
This is my 2 time buying glasses and I love it my husband lo especially his glasses
Quality,variety, ease of use great quality and value. Customer service was outstanding! I made a bit of an error but they fixed it for me and sent new glasses. I'm truly grateful. I've bought many glasses from them (8In last 10 months) and every time complete satisfaction. Definitely my go to place for glasses.
Got prescription sunglasses! Frame and lenses both of the expected quality.
Lets see the glasses then we'll see.
Both are fantastic, I'm very impressed at how quickly they were delivered. Excellent, thanks
Customer Service was a bit lacking when I asked a question, rather than answering what was asked, they just replied more with a canned response.
Second visit, all info saved from previous visit made things very easy.
Easy straightforward and helpful- The website is easy to use. I had a bit of difficulty measuring the eye distance but made a set of gauges that helped. The field of vision and prescription were spot on out of the box.
Love the site. Love all my glasses. Sometimes the color is not true to the "shade"'of the color that you think you are ordering. For example, is it red? Or burgandy? What shade of pink? My new prescription was not correct in the glasses I ordered, but the customer service person was excellent and the problem was fixed and new glasses sent to me! GREAT customer service!
Love the site. Love all my glasses. Sometimes the color is not true to the "shade"'of the color that you think you are ordering. For example, is it red? Or burgandy? What shade of pink?
I bought a pair of glasses and when they came they didn't fit my face properly so I messaged their customer service and it was extremely easy to get another pair that fit me really well.
J'ai eu des lunette de lecture il y a quelque moi et il cracke de partout
Loved the try on feature! Everything was super easy!
Nice and easy! I love my lenses and they fit great
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members