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The company enjoys a generally positive reputation, with customers frequently praising the quality of its glasses, user-friendly website, and competitive pricing. Many appreciate the timely delivery and innovative features that enhance the shopping experience. However, concerns arise regarding customer service, particularly during order delays and the lack of immediate support options. Some customers have reported frustrations with prescription accuracy and issues related to shipping logistics. Overall, while the company is recognized for its stylish frames and affordability, improvements in customer support and communication could enhance the overall customer experience.
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The site was very easy to navigate. Prices are great for what you get My prescription was perfect.
Une expérience facilitante pour l'acheteur de lunettes canadiens. Assez facile de suivre tout l'information demandez pour les prescriptions de la vue.
Same great experience as always. Although my coupon was wiped from my cart and I almost checked out without it being properly applied after I had previously confirmed it.
Smooth shopping experience. Lots of options to choose from, at every prices. Quality glasses and stylish frames! Would never go back to the big store expensive eyewear.
Easy as pie hoss, again it was awesome, this is why I order from here over and over
Simply put it - from start to the end, amazing, it was one the best customer service, easy to use website, fast delivery
So far so good.
No problems whatsoever so far.
Im very satisfied with my purchase so far.
Magasinage facile, livraison rapide Et verres conformes à ma prescription.
Quick and easy once we figured out the web site...the 30% off coupon was great.
Easy and fast checkout.
High quality product.
Very satisfied.
Flawless transaction. Easy to order and everything arrived in great condition.
Couldn't Access payment because a small selection (Shipping/ not obvious) was not clicked on. Had to communicate with the chat to correct the problem. Other than, great product! Totally happy with my purchased!
Couldn't Access payment because a small selection (Shipping/ not obvious) was not clicked on. Had to communicate with the chat to correct the problem. Other than that. Great!
I need sunglasses that fit my prescription and your website kept saying sunglasses don't work with my pets. Forcing me to buy prescription frames. As disappointed as I was...
I need sunglasses that fit my prescription and you website kept saying sunglasses don't work with my pets. Forcing me to buy prescription frames. As disappointed as I was...
This was my 4th purchase. I first tried because I have a tendency of breaking or losing glasses. I need large frames and retail these typically cost me $700+ for something I'd like. I've purchased 4 pairs with eye buy direct plus one pair of prescription sunglasses in 3+ years. Very satisfied.
Great selection and easy to follow information for prescription glasses, but I received a "welcome" code for free shipping and a 15% discount but there was no indication thru the check out process where to use it? So I contacted them directly and they made it right, very happy with the customer service!
I am a very happy camper! This is the third pair of glasses I have ordered from eyebuy direct and I am always very pleased. I love my new glasses.
The always stand behind there glasses even if I screwed up the order

