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Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Eyebuydirect Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality of its glasses, user-friendly website, and competitive pricing. Many appreciate the timely delivery and innovative features that enhance the shopping experience. However, concerns arise regarding customer service, particularly during order delays and the lack of immediate support options. Some customers have reported frustrations with prescription accuracy and issues related to shipping logistics. Overall, while the company is recognized for its stylish frames and affordability, improvements in customer support and communication could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
248
value
3
shipping
3
quality
981
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8,046 reviews

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Canada
1 review
0 helpful votes
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Very satisfied
February 24, 2023

The site was very easy to navigate. Prices are great for what you get My prescription was perfect.

Date of experience: February 24, 2023
Canada
1 review
0 helpful votes
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Une expérience facilitante pour l'acheteur de lunettes canadiens. Assez facile de suivre tout l'information demandez pour les prescriptions de la vue.

Date of experience: February 24, 2023
Canada
1 review
0 helpful votes
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Great variety of options
February 24, 2023

Same great experience as always. Although my coupon was wiped from my cart and I almost checked out without it being properly applied after I had previously confirmed it.

Date of experience: February 24, 2023
Canada
1 review
0 helpful votes
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Always my go-to
February 24, 2023

Smooth shopping experience. Lots of options to choose from, at every prices. Quality glasses and stylish frames! Would never go back to the big store expensive eyewear.

Date of experience: February 23, 2023
Canada
1 review
0 helpful votes
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Awesome
February 23, 2023

Easy as pie hoss, again it was awesome, this is why I order from here over and over

Date of experience: February 23, 2023
Canada
1 review
0 helpful votes
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One of the best
February 23, 2023

Simply put it - from start to the end, amazing, it was one the best customer service, easy to use website, fast delivery

Date of experience: February 23, 2023
Canada
1 review
0 helpful votes
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Best eye glasses so far
February 23, 2023
Updated review

So far so good.
No problems whatsoever so far.
Im very satisfied with my purchase so far.

Date of experience: February 22, 2023

So far so good
January 28, 2023
Previous review

So far so good

Date of experience: January 27, 2023
Canada
2 reviews
0 helpful votes
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First buy
February 22, 2023

Thank you for the great glasses I bought as it was the first purchase

Date of experience: February 22, 2023
Canada
1 review
0 helpful votes
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Satisfaite dans l'ensemble.
February 22, 2023

Magasinage facile, livraison rapide Et verres conformes à ma prescription.

Date of experience: February 22, 2023
Canada
1 review
0 helpful votes
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Quick and easy once we figured out the web site...the 30% off coupon was great.

Date of experience: February 20, 2023
Canada
1 review
0 helpful votes
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Produit de bonne qualité
February 18, 2023

Facile et rapide et prix le plus bas, bonne expérience

Date of experience: February 18, 2023
Canada
1 review
0 helpful votes
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Special sauce
February 18, 2023

I love how many styles they have and the easy try on methods

Date of experience: February 18, 2023
Canada
1 review
0 helpful votes
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High quality product. Very satisfied.
February 18, 2023

Easy and fast checkout.
High quality product.
Very satisfied.

Date of experience: February 17, 2023
Canada
1 review
0 helpful votes
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Love My New Specs!
February 16, 2023

Flawless transaction. Easy to order and everything arrived in great condition.

Date of experience: February 16, 2023
Canada
1 review
0 helpful votes
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Couldn't Access payment because a small selection...
February 16, 2023
Updated review

Couldn't Access payment because a small selection (Shipping/ not obvious) was not clicked on. Had to communicate with the chat to correct the problem. Other than, great product! Totally happy with my purchased!

Date of experience: February 15, 2023

Couldn't Access payment because a small selection...
January 22, 2023
Previous review

Couldn't Access payment because a small selection (Shipping/ not obvious) was not clicked on. Had to communicate with the chat to correct the problem. Other than that. Great!

Date of experience: January 21, 2023
Canada
1 review
0 helpful votes
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Great process
February 15, 2023
Updated review

I need sunglasses that fit my prescription and your website kept saying sunglasses don't work with my pets. Forcing me to buy prescription frames. As disappointed as I was...

Date of experience: February 15, 2023

I need sunglasses that fit my prescription and you...
February 20, 2023
Previous review

I need sunglasses that fit my prescription and you website kept saying sunglasses don't work with my pets. Forcing me to buy prescription frames. As disappointed as I was...

Date of experience: January 21, 2023
Canada
1 review
0 helpful votes
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New Progressive glasses
February 15, 2023

This was my 4th purchase. I first tried because I have a tendency of breaking or losing glasses. I need large frames and retail these typically cost me $700+ for something I'd like. I've purchased 4 pairs with eye buy direct plus one pair of prescription sunglasses in 3+ years. Very satisfied.

Date of experience: February 15, 2023
Canada
1 review
0 helpful votes
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Great selection
February 15, 2023

Great selection and easy to follow information for prescription glasses, but I received a "welcome" code for free shipping and a 15% discount but there was no indication thru the check out process where to use it? So I contacted them directly and they made it right, very happy with the customer service!

Date of experience: February 15, 2023
Canada
1 review
0 helpful votes
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Awesome
February 15, 2023

I am a very happy camper! This is the third pair of glasses I have ordered from eyebuy direct and I am always very pleased. I love my new glasses.

Date of experience: February 15, 2023
Canada
1 review
0 helpful votes
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Nice glasses
February 14, 2023

The always stand behind there glasses even if I screwed up the order

Date of experience: February 14, 2023